Broken necklace from DLP - how to get a replacement?

Started by Lolly_Belle, December 09, 2017, 11:04:26 AM

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Lolly_Belle

I've just opened a necklace I bought in DLP last week and found the chain is broken 😢 does anyone know how I can go about contacting DLP to get a replacement? Apologies if this has been asked before, I had a quick look back through previous posts but couldn't see anything. Thanks
Sept 1999 - DLP Sequoia Lodge
Jul 2000 - WDW off-site
Oct 2001 - DLP Sequoia Lodge
Mar 2002 - DLP Sequoia Lodge
Nov/Dec 2002 - DLP Sequoia Lodge
Mar 2006 - DLP Disneyland Hotel
Dec/Jan 2008/9 - WDW Swan Hotel
Oct 2014 - DLP Disneyland Hotel
Jul 2016 - DLP Hotel New York
Nov/Dec 2017 - DLP Sequoia Lodge GF
May 2019 - DLP Newport Bay CC

norhel

Quote from: Lolly_Belle on December 09, 2017, 11:04:26 AM
I've just opened a necklace I bought in DLP last week and found the chain is broken 😢 does anyone know how I can go about contacting DLP to get a replacement? Apologies if this has been asked before, I had a quick look back through previous posts but couldn't see anything. Thanks
If you go to https://my-disneyland.disneylandparis.co.uk/contact-us.html
Scroll down to the after sales services, and apparently you can contact dlp.sav@disney.com
Hope this helps.
4 trips to DLP, 3 to WDW, 1 to Disneyland California



Lolly_Belle

Sept 1999 - DLP Sequoia Lodge
Jul 2000 - WDW off-site
Oct 2001 - DLP Sequoia Lodge
Mar 2002 - DLP Sequoia Lodge
Nov/Dec 2002 - DLP Sequoia Lodge
Mar 2006 - DLP Disneyland Hotel
Dec/Jan 2008/9 - WDW Swan Hotel
Oct 2014 - DLP Disneyland Hotel
Jul 2016 - DLP Hotel New York
Nov/Dec 2017 - DLP Sequoia Lodge GF
May 2019 - DLP Newport Bay CC

norhel

4 trips to DLP, 3 to WDW, 1 to Disneyland California