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[haribosmum]

You know how there are different offers in the shops, spend so many euros and get something half price etc. We went specifically to the big shop in the studios - opposite the counter service restaurant as they had a blue fleece. We sent the shopping back to the hotel and now we are home have realised that it was never put on the bag. I have the receipt with the charge for it, any ideas who to contact to try and get it resolved? Just email guest services?

[norhel]

You know how there are different offers in the shops, spend so many euros and get something half price etc. We went specifically to the big shop in the studios - opposite the counter service restaurant as they had a blue fleece. We sent the shopping back to the hotel and now we are home have realised that it was never put on the bag. I have the receipt with the charge for it, any ideas who to contact to try and get it resolved? Just email guest services?

If I've been you, I would give it a shot to send a email through the form https://international.my-disneyland.disneylandparis.com/contact-us.html and tell them the situation and hear what they answer.

[haribosmum]

Thanks, I found a contact form on website for boutique after sales service. They replied in ten mins, though not the answer I wanted saying it was my responsibility to have checked everything. I responded with more details and they are going to help now.