Accessibility — disability passes, questions, tips

disneymom · December 04, 2009, 04:06:56 PM

I like to know, if anybody ever got the brochure for disabled guest from DLP. I tried to order it a couple of times and never received it. :cry:

Disneymom

Aveen2008 · December 04, 2009, 04:25:54 PM

Quote from: "disneymom"I like to know, if anybody ever got the brochure for disabled guest from DLP. I tried to order it a couple of times and never received it. :cry:

Disneymom

Hi, yes I ordered it and got it a good while ago..probably about 8 months or more.

Perhaps ring and ask for it to be sent out.

Is there anything in particular you need help knowing??

disneymom · December 07, 2009, 04:12:41 PM

Quote from: "Aveen2008"
Quote from: "disneymom"I like to know, if anybody ever got the brochure for disabled guest from DLP. I tried to order it a couple of times and never received it. :cry:

Disneymom

Hi, yes I ordered it and got it a good while ago..probably about 8 months or more.

Perhaps ring and ask for it to be sent out.

Is there anything in particular you need help knowing??

It will be the first time in DLP with my mother, who is in the wheelchair. I never really take attention to entrances and opportunities for wheelchairs in the park. So it would be nice to know, which attractions she could go on without a problem.

Disneymom

kate · December 07, 2009, 11:39:50 PM

hi disneymom,

you can download the diabled guest guide here..... http://visit.disneylandparis.co.uk/disa ... ndex.xhtml

hth?

disneymom · December 08, 2009, 01:10:17 PM

Thank you very much.

Disneymom

HildeKitten · February 20, 2010, 02:51:38 PM

Quote from: "Stitch_Germany"I requested the Disney guide for disabled persons several times as well and I do not get it
Is there a possibility to get it in DLP?

you should be able to get one in either City Hall or the Passport Annuel office.

HildeKitten · February 20, 2010, 03:06:01 PM

I have a disability pass because I have heart and lung problems and can't stand for prolongued times.
I must say that over time DLP has become a _lot_ stricter.

Some tips for people that need a disability pass:
If you do not have an official handicapped card from your country (trust me, I know what kind of bureaucratic drama it can be, over here in Belgium the procedure takes at least a year and half), make sure to get a note from your family doctor and/or specialist in French or English.
Preferably in French.

If that's not possible and you are an AP holder (in which case you need to sort it at the AP office and not city hall) make sure to go by city hall first, as they have people there that can either speak your language or find someone that can to translate it for confirmation.
That way if you are send to the AP office, you can at least say you already had it translated and ok'ed at city hall (which is what I did back in June 2009 because my GP note was in Dutch).
Don't lie about it though, because they will check.
I never had a disability pass refused because my GP note was in Dutch, but it's best not to take the risk.

If you're not obviously disabled then it can be a lot harder to get one so making it as easy as possible for the CMs is probably the way forward.

Also, if you are there with 4 people don't be afraid to ask for a pass that allows you to ride together with your full group. The CMs full well understand you don't want to get split up and are generally very kind and understanding in matters like these. I always found them friendly and nice at least, the lady who gove me mine last Saturday was even so kind as to laminate it for me ^^

disneymom · February 22, 2010, 01:07:38 PM

Quote from: "HildeKitten"Also, if you are there with 4 people don't be afraid to ask for a pass that allows you to ride together with your full group. The CMs full well understand you don't want to get split up and are generally very kind and understanding in matters like these. I always found them friendly and nice at least, the lady who gove me mine last Saturday was even so kind as to laminate it for me ^^

You can't use the pass for all the people in your party. If you go to the attraktion, the most CM don't split up a group of 4 or 5 people specialy if they have kids. On the back of the disabled pass for AP-holders from Disney is written how many people are allowed to go together with the disabled person on the ride. We had no problem to get a pass from Disney at the AP-Office because my mother is in the wheelchair and has a official German handicaped pass. We even get one person free of paying into the park, because she has also one guiding person to be needed in her offical pass.

HildeKitten · February 23, 2010, 12:29:39 PM

I think I wasn't clear in my first message.
What I was saying was: if you have a group of 4 people, ask for a card that allows you to go on ride with 3 people extra (so your entire group).
They have cards that allow you to only take one person with you, and if there's 4 of you, it's best to ask for the card that allows for more people to avoid the risk of getting split up.

It's good to hear you got a disability pass for your mum so easily.

disneymom · February 23, 2010, 01:24:40 PM

Quote from: "HildeKitten"I think I wasn't clear in my first message.
What I was saying was: if you have a group of 4 people, ask for a card that allows you to go on ride with 3 people extra (so your entire group).
They have cards that allow you to only take one person with you, and if there's 4 of you, it's best to ask for the card that allows for more people to avoid the risk of getting split up.

It's good to hear you got a disability pass for your mum so easily.

What kind of passes do you get from Disney, where the CM can write on how many people can go with the disabled person on the ride? I know only the green one, on which the amount of people is already printed for each ride. You can't take on all the rides the same amount of people. My friend with a disabled son, he has autism, has the same one as my mother, without the guiding person for entrences.

Disneymom

HildeKitten · February 23, 2010, 08:41:42 PM

There's a yellow one too, it has printing on the back as well, just like the green one, but you can not take as many people with you as on the green one.
I've got a green one too, but a friend of mine got a yellow one back in August when she needed one for a day.

pink_danio · February 23, 2010, 09:53:47 PM

great info about the passes, my son has adhd and cannot be in a queue (not even in school) without getting very aggitated.
If i bring the diagnoses letter from my gp will that be enough?
Im in ireland and i dont ahev any disability card for him.

Also what happens if you get teh card? Do you have to re-new it each day your there? We will be in the park 3 days.
On the first day do i go straight to city hall with the doctor letter?

Thanks in advance

paul · February 23, 2010, 10:07:05 PM

In our case a couple of weeks ago... just visited city hall with doctors letter, they issued a pass for the duration of the stay.

pink_danio · February 23, 2010, 10:15:37 PM

thanks for that paul. Did you queue for teh rides noirmally or were there specific areas you go with the pass?
(sorry first timer to dlp)

bensmum · February 23, 2010, 11:26:24 PM

The cast member at City Hal will explain it to you. the pass we had also told you where to enter and there will be a CM about to show you if you are unsure. Some of the rides use the fast-pass queue others will use exits or in the case of crush an emergency exit. It is all explained on the pass as well-you don't enter the normal queue for any of the rides that I can remember.