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[Anthony]

What are your experiences with buying pins through this service?

As soon as the July pins were announced (June 29th) I emailed and asked to order/pre-order the Wishes and 50th pins.  Six days later, on July 5th, I get an email back saying "today we only have in stock the 50th pins", so I email back asking I could purchase one and also a 14th July pin, since it seems stupid to pay postage for just one pin.  Today, I get another email back saying "today we have in stock only the 14th July pins".  AAARRRGGGHHHH!!!!!!!!  :x  :x  :x WHAT?!  What about the 50th pin you said I could buy?!

I'm too annoyed for words now, they're just terrible...  :evil:  :evil:

Of course, this mostly stems from the fact that they're releasing these pins at least 14 days earlier than they should be.  :roll:

[Masamune]

o-o; I'm not even sure what this is, I've never used it... it's not right that they messed you around like that though...

[Anonymous]

I had a couple of small snowglobes break in transit back home last year, and also lost a pin shortly after getting back, and wanted to order replacements. I did manage to get them ordered, but it took several weeks of e-mailing back and forth to finally get through to them exactly what I wanted.

It's a shame they don't have an online store that you can order through.

[shell_ely]

i have looked at the site but it would be better if they had pics of things also i was not too sure if the payments would be secure or not   :?

[-b-e-n-9-5-]

i just bought a cd off them and they have sent me e-mails every day ststing the progress and the lady who e-mailed me was very polite

[shell_ely]

i buy most of the new pins on ebay there is a great seller on there, but i might give the mail order service a go soon  

[benjy]

I use it loads it is the best    :lol:  :lol:  :lol:  :lol:  :lol:  :lol:

[mtt]

whats th web address for the site?

 

[SkySurfer]

Sometimes I think... why is it so hard for DLRP to do the same good service as WDW does.
I tried to oder the new parade-music.
Yesterday I sent my 5th mail!
No answer
No confirmation
Nothing!
They just ignore me!
About the mail order service I am really disappointed!

Thomas

[Anonymous]

I ordered the 4 Princess pins that came out in March. I was there to the 16th March and the 4 pins came out on the 17th!

It took a while for them to respond, but when they did actually sort it and confirm despatch, they actually arrived the very next day.

You just need to persevere. I would imagine they probably get quite a lot of correspondence, and have to deal with different languages, so the service isn't bad really.

There isn't a website, you just have to e-mail them.

Contact details:-

Disneyland Resort Paris
Soraya BARBIER
Merchandise Services
BP 100
77777 Marne La Vallée Cédex 4
Tél. 01.64.74.44.30
Fax 01.64.74.49.37
Email : mailto:soraya.barbier@disney.com">soraya.barbier@disney.com

[mtt]

thanks  

[MinnieMouse]

A friend of me orders many things like Pins etc. over there, she have no problems to get answers and get the Items very quick, she told me.


Alexandra

[goofy-2000]

Do you know where u get the mail order catalog or do u have to already know what item you want  :?:

[MinnieMouse]

They have no catalog, you must mail them and told what you want to have, that´s all :-)



Alexandra

[Javey74]

I think it's about time DLRP got themselves an on-line catalogue, this way people can see what they have and order directly, using the usual [Add to basket] function.  

I think they would sell a lot more this way aswell.  :wink:

Scenario>>
Question: I want a Donald Duck plushie wearing a red suit.
Reply: I'm sorry we have one with his standard blue one, though there is a one in his swimming trunks in red.

Ermmmm, fine but what does it look like  How tall is he And how much

See the problem with the current system  :roll:

I must say DLRP are good at advertising DLRP, both visually and sounding, but when it comes to marketing merchandise, it's like going back to Charles Babbage and the first computer... :roll: