Reply from Disneyland Paris

Rebecca08 · January 30, 2018, 05:03:03 PM

Has anyone had any experience in Disneyland responding to emails. We are waiting for a response back from our email sent over three weeks ago!! I know they have got it as we got automatic notification response once our email sent. Please help. Is it worth phoning again?

polar vixen · January 30, 2018, 06:17:22 PM

6 weeks during a quiet period

littlebitofpixiedust · January 30, 2018, 09:54:30 PM

Rest assured they will respond there's not an exact time frame for a response, hang in there they sometimes take longer than other times as you can imagine how much feedback they must receive.

I once waited over 2 months for a response they apologised for the length of time but I was very satisfied with their response.

AJDisney · February 04, 2018, 02:06:15 PM

What I've also found from DLP's email customer service is that they'll reply with generic emails, until you respond asking for more information and then they start ignoring you (I emailed them in July for my September trip, asking about vegan options before I bought a meal plan. Within 48 hours I received a generic response about there being a "variety" of restaurants, but nothing specific to my query. I responded and never heard back... that was 7 months ago).

Their Customer Service seems so disjointed. Their webchat only knows the basics, their email don't reply to specifics.... Disneyland Paris is really lacking in this area (I'm not sure if it's just because of the variety of languages that visit, which makes it difficult?), but hopefully things will improve...

Rebecca08 · February 10, 2018, 10:15:22 PM

No reply to our email after weeks, and after another phone call we are now awaiting a phone call back!? Seriously, I don't feel anything is going to get sorted out. Absolutely infuriating.
Has anyone had a returned phone call as promised?

dlpowl · February 11, 2018, 12:37:44 AM

Quote from: Rebecca08 on February 10, 2018, 10:15:22 PM
No reply to our email after weeks, and after another phone call we are now awaiting a phone call back!? Seriously, I don't feel anything is going to get sorted out. Absolutely infuriating.
Has anyone had a returned phone call as promised?

Are you able to tell us what it its about? Some people on here may be able to give you further advice or help if we know what the issue is. xx

Sulley15 · February 11, 2018, 11:17:06 AM

I have had a different experience, I think it might be a delay in responding but the only emails I never got a response back from were the hotel ones. The rest I got a response after a few days, most of the time resolve my issue and the last one was a cracked mug. I received the mug before I got confirmation of them sending me a replacement.

With the hotel ones, I never got a response but Cheyenne my boy received stitch and new port hotel all my kids received a teddy each.

Zee79 · February 11, 2018, 11:57:28 AM

I think I would try again. My dad emailed the sequoia about losing his spare car key, he got reply that night, phone call on the Monday and his key returned by the Wednesday. I think it can be hit and miss though because I emailed them about a booking request, never got a reply and the request hadn't been given- it was only to try and have a friend's room put near ours.