I have the same issue as Bambi. I followed the link in the first emal labeled Your Invoice is also available here. The page showed a link to view photos and a link to download. The first one took me to an empty page (just the order number). The second to a page saying that my photos are being prepared. Going back to my photos, they still had the watermark.I emailed them, got the automatic response, but the next day I received the following:Dear Guest,We are sorry about thisd incident and come back to you as soon as possible . Best regards, DIsney Photopass Customer ServiceThis was yesterday morning.It seems it is a wider problem than just you.BTW, My brother who order photos the previous weekend, received the second email immediately.