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[garybrett]

Good morning, I am booked to go via Eurotunnel next Sunday and to be honest wished I hadn't bothered now. Every day since last Tuesday when I joined their Twitter account there have been delays of officially 2 hours,although passengers are reporting 3-4 hours and this morning it closed completely.

They were unloading the trains and offering ferry trips which I doubt is any comfort to those on the DLP day trips . Has anyone had any experience cancelling with Eurotunnel, really don't want to spoil my little girls birthday treat by sitting at customs for 3 hours or worse still on the train.

Eurotunnel only report incident on platform, nothing more on each occasion.

[rebecca20]

We have just arrived back and didn't have a problem despite a protest going on in the station (if you ask me they're complete idiots as the protest was about EU law and it doesn't take a genius to work out that a train company can't change that! They completely misdirected the whole protest but hey ho.) If you look at the website they do offer pretty good compensation for cancelled or delayed trains which I know doesn't give you more time in Disney but it's at least a start.

If the worst does happen I would ask for compensation for loss of enjoyment of your holiday. We did this when Virgin cancelled our holiday and got £3000 compensation on a £4000 holiday (and booked onto a new holiday).

[garybrett]

Thats good you had no problems was it this last week you travelled? Do you know if there is a charge for arriving very early, I was thinking getting there extra early as heard they 'may' put you on next train leaving if there is space, not sure if they charge you though?

Thanks

[rebecca20]

Yeah left 16th October - I couldn't say to be honest as we've always just printed tickets at home and arrived pretty late as we have a long train journey down to the eurotunnel in the first place! Worth a try though

[Askew80]

I booked yesterday for.our trip.  We go 18th December, decided to go over day before and stopping cheap hotel.about hour away from Disney so have full day on the 19th.  Worry is return 23Rd December and if anything kicks off my put Xmas at jeopardy :/

They say you have 2 hours either side of your booked slot to try and fit you in

[garybrett]

Just seen they closed it again this morning due to incident in Calais, this really is becoming a daily event, must be crippling their business.

I changed my travel times last night, brought the outbound forward by 3 hours just in case/when the delays happen. .They did say to me if there are delays dont worry as there is a Playdough workshop in the terminal this weeknd... feel much better now 

[nathalie]

I cannot understand how they haven't managed yet after all these months to get all those people away from the tunnel.
Pretty sure if someone actually gets hit by a train, they won't blame it on the person but the government or whoever's fault it is not   

[rebecca20]

I find it bizarre as we stopped in Calais both in the earlier afternoon and early evening and only saw 3 migrants. Not saying that there isn't more hiding away but I was expecting things to be a lot worse!

[Mrsya]

Hi. Is this for Eurotunnel le shuttle (self-drive) or Eurostar (train)...? 

[nathalie]

Isn't that the same tunnel? :-)

[rebecca20]

Yeah same tunnel - different rail lines.

[Mrsya]

Different terminals in completely different towns, different rail lines, different delay times...

I travel tomorrow so it was a genuine question... 

[A&S&O]

Disruption varies from day to day, there's no telling what it will be like when you travel.

Made worse by people sending tents, aid etc. to the camps in Calais, encourages more to travel there - in my opinion. Thankfully some charities have stopped sending stuff to Calais as there are virtually no refugees from Syria, just migrants.