Brilliant customer service from DLP!

Started by ford prefect, January 14, 2008, 05:08:42 PM

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ford prefect

January 14, 2008, 05:08:42 PM Last Edit: January 01, 1970, 01:00:00 AM by Guest
I have to write a post praising DLP for really good service.

My family went to the Christmas Dinner Show on 24th December.  Various complaints ensued: Poor service, lack of wine, offering a gift to my children then withdrawing it when they realised they were under three.

I complained via email and wrote a letter as well, detailing my gripes and moans.

Today I had a phone call offering my a free gift for each of my children, profuse apologies and a free meal at cape cod.

Beautifully handled DLP.
enjoy yourself, it\'s later than you think!

Kristof

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January 15, 2008, 01:20:03 AM Last Edit: January 01, 1970, 01:00:00 AM by Guest
Moved to trip reports.
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