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[Tai]

HI,

I recently booked a trip Disneyland Paris and I am wondering can you change the offer to the new one? I see that it is 30% off and Free Half Board so I am wondering if I am able to change? It is like a £100 more but I feel if I can it would be worth it as paying for Half Board works out more on the offer I have.

Thanks in Advice.

-Tai

[msRavenswood]

Of course, give them a ring and they will change your booking.

[Tai]

Thanks for the reply
I'm going to give them a ring in the morning before going to class and see what they will say.

[Elly_LDN]

Hi Tai,

Were you able to change your offer?
I booked through magic breaks and they said I could only change to the latest offer if I upgrade my room/hotel...is this also the case for those who have booked via DLP websites directly??

[juttawdw]

I changed my booking from 2+2 nights to the 30% and  free half board in 5 minutes on the phone.
Normally you can change the offer only if the price is higher than the original, I paid £ 18 extra to get the new offer.

[Tai]

I've phoned them and they were not even helpful lol. They said I can only change offer if I change the hotel which works out costing more than £250. It is cheaper just to pay for the half board on its own then or just eat in Val d'Europe. I think next time I might stay in Val d'Europe as you've got more options food wise.

[juttawdw]

I would call back and talk  to someone else, if the new offer is a few pounds  more than you have now they should change your booking, if it is lower than what you booked, you can add a dinner or  photopass. It is not necessary to change hotels.
I just changed the offer within the same room type,  and  paid £18 extra for it.

[Tai]

I'm staying at Cheyenne but I checked DisneyHolidays the next cheapest hotel is £849 and that is Santa Fe. I've paid £628 the other day to stay at Cheyenne and the new price is £753 so I don't understand what their issue is about changing the offer.

[juttawdw]

That is really strange. Last year we did the same and the price was lower and booked photopass with it to get the offer.

[Tai]

I'm going to phone them again when I come back. Other people have said the same that you should be able to change to the new offer.

[Elly_LDN]

Who did you book through Tai?
Mine was through Magic Breaks and they said the same as they did to you, I was willing to pay the £100 or so more for the HB but they said I had to upgrade my room, which turned out to be about £260 more.

[Tai]

Who did you book through Tai?
Mine was through Magic Breaks and they said the same as they did to you, I was willing to pay the £100 or so more for the HB but they said I had to upgrade my room, which turned out to be about £260 more.

I've booked through DisneyHolidays.co.uk They told me I need to upgrade hotels to get the offer but I'm not going to pay another £300 ish when It will work out cheaper just to pay for half board. Saying that I can go full board for £300 or so.

[msRavenswood]

Did you by any chance speak with an American CM? Sometimes you get put through to the US call centre despite calling a UK number, at least that has happened to me both times I called them. Sometimes American CMs are not properly trained for DLP matters, so perhaps the person you talked to wasn't informed (?).

[claire2281]

I'm staying at Cheyenne but I checked DisneyHolidays the next cheapest hotel is £849 and that is Santa Fe. I've paid £628 the other day to stay at Cheyenne and the new price is £753 so I don't understand what their issue is about changing the offer.

It's the Cheyenne (and Santa Fe) 20% off, not 30% off. Perhaps that's where the confusion comes from and why they're trying to make you change hotels. It shouldn't matter of course but if you say you wanted the 30% off deal then you would have to change hotels. Sounds like they're working on a technicality there to get a sale.

[polar vixen]

Although sometimes with the 20 -30 discount difference it can weirdly work out cheaper staying in a more expensive hotel and actually getting more discount.  It's worth checking!