What's the longest you've been on the phone for to DLP?

Started by CitrusZing, March 31, 2016, 12:35:24 PM

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CitrusZing

What's the longest you've been waiting to speak to an adviser for when calling Disneyland Paris?

I am on the restaurant reservation line and have now been waiting just over an hour.

I know it's the Easter holidays but I'm losing the will to live.

;)

My previous record was about 20 minutes to the main UK number.

EDIT: I had to give up after 1 hour and 15 mins, as I have to get ready for work.
DLP: 1992 Summer (Cheyenne).
2012: May (Santa Fe).
2013: Nov (Kyriad).
2014: Jan (Cheyenne), & Halloween (Kyriad).
2015: Jan - Birthday Trip (Disneyland Hotel) & Sept (Sequoia Lodge - Golden Forest).
2016: April (Sequoia Lodge - Golden Forest).
2017: Jan (Santa Fe - 1 night birthday trip), March (Hotel New York - Empire State Club), June (Cheyenne - 1 night trip) & Sept (Santa Fe).
Upcoming:
Sept 2018 (Newport Bay Club - Compass Club).

15stitch

Thank you as I was planning on calling this afternoon, but I think I'll give it a miss now!

I hope you get through quickly.  An hour is ridiculous!
1995 WDW (offsite)
1998 DLP (Newport Bay Club)
2001 DLP (Hotel Hew York)
2002 DLP (Hotel New York)
2003 DLP (Hotel Hew York)
2004 WDW (offsite)
2005 DLP (Hotel Hew York)
2006 WDW (Grand Floridian)
2007 DLP (Hotel Hew York)
2008 DLP (Hotel Hew York)
2011 DLP (Hotel Cheyenne)
2015 DLP (Hotel Hew York)
May 2016 DLP (Newport Bay Club)
December 2016 DLP (Sequoia Lodge)
April 2017 WDW (Animal Kingdom Lodge)
June 2019 DLP (Hotel Cheyenne)

CitrusZing

It's crazy at the moment. I can't seem to find the open hours of the reservation line. It's not on my holiday paperwork or on the DLP site that I can see.  :-\
DLP: 1992 Summer (Cheyenne).
2012: May (Santa Fe).
2013: Nov (Kyriad).
2014: Jan (Cheyenne), & Halloween (Kyriad).
2015: Jan - Birthday Trip (Disneyland Hotel) & Sept (Sequoia Lodge - Golden Forest).
2016: April (Sequoia Lodge - Golden Forest).
2017: Jan (Santa Fe - 1 night birthday trip), March (Hotel New York - Empire State Club), June (Cheyenne - 1 night trip) & Sept (Santa Fe).
Upcoming:
Sept 2018 (Newport Bay Club - Compass Club).

DLPWonders (Banned)

2,5 hours to try and get tickets for Buffalo Bills Wild West Show with AP discount.
°o° DLP AP holder since '08 - DLP CM 2016  °o° Character catcher | Addicted to books, tea and old musicals | Unconditional love for John Hughes, Woody Allen, Tim Burton, Judy Garland and Helena Bonham Carter. | ''She's a flower child with a rock 'n roll attitude.''

rebecca20

I've given up and emailed after 10 minutes.

I work 7am-8pm most days so I can never really book in quieter time if at all.
♥ Disneyland Paris 1996, 2000, 2001, 2002, 2003, 2005, 2006, 2011, 2015 ♥ Disney World Florida 2009 ♥ Disneyland California 2008 ♥

Next Visit: DLP March 2016.

littlebitofpixiedust

Yes it's always pretty slow unfortunately my longest call was about 2 hours, now i do online unless there's a specific reason I need to call DLP they need more advisors I mean I bet their jaws ache by the time they finish  ::)

billy

I always got straight through, i was calling either at around 6pm local time or on a sat afternoon! Guess I just got really lucky!

CitrusZing

#7
Just conducted an online chat with a holiday booking advisor on the DLP UK site and asked about the restaurant reservation line:

QuoteYOU: Hello. I've already booked our trip but would you be able to tell me what days and times the restaurant reservation telephone line is open please?

DEBBIE: The dine agents are available at 0033160304050 and the phone lines are open 24 /7.

That is excellent news. I shall be phoning much later tonight then.
DLP: 1992 Summer (Cheyenne).
2012: May (Santa Fe).
2013: Nov (Kyriad).
2014: Jan (Cheyenne), & Halloween (Kyriad).
2015: Jan - Birthday Trip (Disneyland Hotel) & Sept (Sequoia Lodge - Golden Forest).
2016: April (Sequoia Lodge - Golden Forest).
2017: Jan (Santa Fe - 1 night birthday trip), March (Hotel New York - Empire State Club), June (Cheyenne - 1 night trip) & Sept (Santa Fe).
Upcoming:
Sept 2018 (Newport Bay Club - Compass Club).

CitrusZing

I phoned the restaurant reservation line just now (10:36pm) and got through straight away! Woohoo! In total I was on the phone 5 minutes.  ;D
DLP: 1992 Summer (Cheyenne).
2012: May (Santa Fe).
2013: Nov (Kyriad).
2014: Jan (Cheyenne), & Halloween (Kyriad).
2015: Jan - Birthday Trip (Disneyland Hotel) & Sept (Sequoia Lodge - Golden Forest).
2016: April (Sequoia Lodge - Golden Forest).
2017: Jan (Santa Fe - 1 night birthday trip), March (Hotel New York - Empire State Club), June (Cheyenne - 1 night trip) & Sept (Santa Fe).
Upcoming:
Sept 2018 (Newport Bay Club - Compass Club).