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[Ohana]

So some of you may remember my post a couple of weeks back where I'd had problems with deposits for dlp, with more money being taken and rude staff. Well I decided to write them an email about the shoddy service and rude person. Their reply took a bit longer than usual, which is fair considering the amount of emails they must've had regarding recent events. However they have apologised for what happened and have offered us a free character breakfast!

I wasn't expecting anything but an improvement in their call centre staff manners but I'm so happy with this service!
Thought I'd share my happy

[norhel]

It's great to hear the positive feedback you got.
And I sounds like a nice gesture to give you a character breakfast.