DLP Guide Forum - The Disneyland Paris magicforum community

Disneyland Paris => Disneyland Paris Trip Planning => Topic started by: Anthony on June 10, 2006, 07:56:25 PM

Title: Eurostar — questions and travel updates
Post by: Anthony on June 10, 2006, 07:56:25 PM
Please use this topic for all news and service updates for the Eurostar high-speed rail service to Disneyland Paris, as well as your own trip planning questions, experiences and tips!
____________________________________________________________________________________________

Disneyland Resort Paris have been working with Eurostar recently to give their DLRP direct train service a bit more a true "Disney" touch.  These changes should start happening very soon...

The train is currently referred to simply as "the direct Eurostar service".
It will soon have its own name and identity. (think along the lines of "The Disneyland Train" or "Disneyland Direct"...)

There is currently no advertising in Waterloo, Ashford or Marne-la-Vallée to suggest the direct service operates.
There will soon be: banners and posters at stations; a special plasma screen at Waterloo showing DLRP commericals; plus tests of character appearances and/or a live Disney band at Marne-la-Vallée to survey guest opinion.

Announcement to board the train isn't very Disney-ish at the moment.
It'll soon feature Mickey and Minnie over the tannoy, inviting guests to board "The Disneyland Train".

Kids currently get a basic activity pack.
The new pack will feature a rucksack plus games and toys to show them all the best bits of the resort before they get there.

The Disney Express Desk at Waterloo will soon be repositioned aswell (presumably to a better location), and there will be a new one introduced at Ashford.

It's very good to see that DLRP are so concerned with how good the Disney experience is, before you even get there!  :D
Title: Re: Disney Eurostar Improvements
Post by: Maarten on June 10, 2006, 08:08:31 PM
All these changes sound great! Your holiday really starts at the station. Hopefully they will bring these kind of changes to the Thalys (Amsterdam-Brussels-Paris) too, although I don't think so. The Thalys is more of a regular line insteed of a particular Disney Direct TGV... well, we'll see. Untill now I can only praise Disney's effort to bring the satisfaction levels of their guests as high as possible. Karl Holz, alias Mr Quality among the Castmembers, really seems to understand these kind of things in my humble opinion.  :)
Title:
Post by: Kris on June 11, 2006, 12:49:19 AM
Awesome additions! It increases the whole Disney experience! Any idea on when this may happen? Would love to hear Mickey as the train leaves the station in July. Woohoo!
Title:
Post by: Anthony on June 11, 2006, 01:14:58 AM
They say it's going to be in place "now (or soon!)", so I guess most of it is already happening...  Should be before the summer season anyway, I guess.
Title: Re: Disney Eurostar Improvements
Post by: experiment627 on June 11, 2006, 08:05:37 AM
Quote from: "Maarten"Hopefully they will bring these kind of changes to the Thalys (Amsterdam-Brussels-Paris) too, although I don't think so. The Thalys is more of a regular line insteed of a particular Disney Direct TGV... well, we'll see.

I'd like to see them on the new ICE- / TGV- connections to Frankfurt and Stuttgart, too. But I really doubt it'll happen...
Title:
Post by: RnRCj on June 11, 2006, 06:28:47 PM
This is a really good idea. It will be great having Disney atmosphere around you when your boarding the train at Waterloo or Ashford. It just adds to the magic!
Title:
Post by: Kris on June 11, 2006, 09:09:50 PM
I guess they can do this for Eurostar as that trip is exclusively for DLRP although the other train networks end up at other destinations (I asume).

Was thinking how nice it would be to have the Eurostar train specially decorated, but the train goes on to Paris to head back to the UK. Shame that they dont have just one train used specificially for the London-Ashford-DLRP trips then it would be the ultimate Disneyland Train!
Title:
Post by: Anthony on June 11, 2006, 09:22:11 PM
Quote from: "Kris"Was thinking how nice it would be to have the Eurostar train specially decorated, but the train goes on to Paris to head back to the UK. Shame that they dont have just one train used specificially for the London-Ashford-DLRP trips then it would be the ultimate Disneyland Train!
You mean decorated inside?  It already has Disney characters covering the carriages outside, doesnt it?

I think the reason DLRP can make this service into a proper Disney service is, like Kris said, because it only goes to DLRP and nowhere else.  Also, Eurostar and DLRP seem to have more of a connection than other train companies and I'm sure DLRP give Eurostar a LOT of extra customers.
Title:
Post by: Kris on June 12, 2006, 01:47:15 AM
Really? Never seen these characters in 4 trips hehe. Are they new or just imaginary?  :lol:

I did mean outside, but any "theming" would look lovely I'm thinking
Title:
Post by: Patrick on June 12, 2006, 01:50:47 AM
Disney characters on the outside what are you on about man?
Whatever it is I would like to see it, currently it's your basic Eurostar train :P .  This all sounds interesting and to think I was at Waterloo today why didnt I have a look around lol.
Title:
Post by: Anthony on June 12, 2006, 11:42:36 PM
Quote from: "PATMAGIC"Whatever it is I would like to see it, currently it's your basic Eurostar train :P.
It is?  I'm sure at some point in the past they had a special train with Disney character artwork along the sides, similar to the Legend of the Lion King adverts they had splattered across RER trains.  I saw a Eurostar like that with my own two eyes, while waiting for a TGV at the resort train station!!  Maybe I was just high on Disney magic? lol
Title:
Post by: babybert on June 13, 2006, 12:22:40 AM
Yeh they did it had variety of characters, my friend was on there doing snow white.
Title:
Post by: Anthony on June 13, 2006, 12:31:29 AM
I meant character artwork on the side of the train, like this:

(//http://www.dlrpmagic.com/outsidepics/rereartwork.jpg)

It had a yellow background colour and far more characters though, with the DLRP logo on the usual circular background in the corner, which was red.  I definitely didn't imagine it... it must have just been for a limited time.
Title:
Post by: Kris on June 13, 2006, 02:31:20 AM
Wasn't that the Thalys? I have seen a train like that in pics, but wasn't bound to the UK I'm afraid  :lol:
Title:
Post by: experiment627 on June 13, 2006, 09:15:34 PM
Quote from: "Kris"Wasn't that the Thalys?


No, this is not the Thalys.

With all due respect, this looks a lot like a local train... to be specific: it looks a loot like the RER... but you are right: they're usually not UK bound.  :wink:
Title:
Post by: Anthony on June 13, 2006, 09:53:11 PM
Quote from: "experiment627"With all due respect, this looks a lot like a local train... to be specific: it looks a loot like the RER... but you are right: they're usually not UK bound.  :wink:
Yeah, it's an RER train with a Legend of the Lion King advertisement.  I only posted it to show what I meant when I was talking about seeing "character artwork on the sides" of a Eurostar.

It was a Eurostar or TGV, definitely.  Anyway, it doesn't really matter, this is just a good example of how they could Disney-fy the train even more in the future.  I hope one day they have two direct trains a day to DLRP - the current one (at 9am in the morning) really isn't good for people living any further north than Birmingham, and I really don't like the hassle of flying to CDG...
Title:
Post by: Kris on June 14, 2006, 01:59:01 AM
LOL, yeah I know that was the RER, btu I'm sure the yellow train Ant was on about featured a lot of red too (the Thalys colour of course). Probably so wrong there, but I'd bet money it wasn't Eurostar anyway.

Of course TDR and HKDL have their own actual trains with Mickey windows and stuff. Now that would be a scary sight in Paris
Title:
Post by: Anthony on June 22, 2006, 02:01:46 PM
Apparently the character meet 'n' greet and jazz band trials worked well, and they should confirm whether this will become a permanent feature in July... if I understand correctly.  :)
Title:
Post by: Fluffy on August 03, 2006, 05:05:39 PM
Hey first post Woo! Anyways sorry to bring back an old topic but there is indeed a yellow Eurostar Train coverd in disney characters and there has been for some time. Im often waiting around for trains at ashford and have seen it a good few times. First time must have been atleast two years ago :D
Title:
Post by: Anthony on August 03, 2006, 05:19:04 PM
Quote from: "Fluffy"Hey first post Woo! Anyways sorry to bring back an old topic but there is indeed a yellow Eurostar Train coverd in disney characters and there has been for some time. Im often waiting around for trains at ashford and have seen it a good few times. First time must have been atleast two years ago :D
Brilliant first post!! It's so good to hear that I wasn't going crazy.

Welcome to the forum! :wink:
Title:
Post by: Nala_84 on August 03, 2006, 05:24:50 PM
Welcome to the forum, Fluffy!

Wow, you're from Ramsgate?? I've been there in 2002 ;) A good friend of mine lived there until he moved to the USA! And I did my work experience at Broadstairs! Hehe, it's a small world, isn't it?
Title:
Post by: Anthony on November 16, 2006, 06:51:49 PM
I just got an email from Eurostar which I thought might be helpful to post here, about the move from Waterloo (booo) to St. Pancras (yaaay) next year:

Dear Mr Baloo

As a loyal Eurostar traveller, I thought it important to contact you at the earliest opportunity about our historic move from Waterloo International to St Pancras International.

The launch of Eurostar services from St Pancras International will be on Wednesday, 14 November 2007. The last services to operate between Waterloo International and the Continent will be on 13 November 2007. The move will take place overnight in order to minimise the disruption to our travellers.

The completion of High Speed 1, Britain's first dedicated high-speed line, will bring our high-speed services right into the heart of London at St Pancras International, reducing average London to Paris and Brussels journey times by 23 to 25 minutes.

Overall, the move to St Pancras International will provide our travellers with:

    * Journeys which are at least 20 minutes quicker than from Waterloo International - just 2h 15 to Paris and 1h 51 to Brussels.
    * Even better punctuality - on a line used only by high-speed operators.
    * A magnificently restored, central London station - a destination in its own right with quality shops, stylish bars and restaurants.
    * Greater connectivity - with six Underground lines serving King's Cross St Pancras and seven domestic rail services serving St Pancras International, Kings Cross and nearby Euston.
    * Equal proximity to the City and West End.

Over the coming months we will keep you informed about our move and update you with news, events and developments taking place. For further information please click onto http://www.eurostar.com (http://www.eurostar.com).

Yours sincerely

Richard Brown
Chief Executive Officer
Eurostar
Title:
Post by: Dlrpfan on November 17, 2006, 05:26:51 PM
LOL Dear mr baloo  :lol:
Title:
Post by: Gillburt on December 17, 2006, 03:32:13 PM
A few years agi I remember getting Eurostar from paris to waterloo on business.  It was just the standard service but we had the externally decorated disney train! yay!

It was great! All the adult businesspeople were really excited by the idea of going on the disney train. Even funnier, the few kids that there were were totally unexcited by it all.

So... I can confirm there is (was?) a train covered in disney characters on the outside.
Title:
Post by: johnno1982 on March 16, 2007, 04:54:09 PM
Quote from: "babybert"Yeh they did it had variety of characters, my friend was on there doing snow white.

That's not very Disney  :D
Title:
Post by: Mr_B on March 19, 2007, 01:15:50 PM
Can anyone confirm when the new changes are in effect for Eurostar ?

Were travelling at the start of June and it would be good to know if kids get the new ruck sacks etc and if they do the disney announcements onboard ?

Thanks for your help.

Mr_B
Title:
Post by: smurfy74 on March 19, 2007, 10:43:00 PM
They do announcements just after you leave Ashford, and when you get nearer to the resort, when we have been the Eurostar is definately the best way to get to the resort, the service is superb. Just take plenty of change or drinks as the buffet car is not cheap.
Title:
Post by: Joseph Carter on June 05, 2007, 01:21:14 PM
Any More Changes? Does Mickey do announcments? Do they have a band? What stuff? hahaha I need to know!!
Title:
Post by: GeoffD on June 05, 2007, 06:50:16 PM
Mickey does announcments (i think)
Band in Waterloo
Title:
Post by: Nicholas-c on June 05, 2007, 06:52:24 PM
Direct sounds good, when i went on the train before i had to transfer and it was all complicated
Title:
Post by: miss disney fan on June 05, 2007, 07:00:52 PM
does the band play every day or just weekends and school holidays, i will be leaving london on a sunday morning on the disney direct train, never seem anything before but this was four years ago
Title:
Post by: steppelemming on June 07, 2007, 11:48:21 PM
The disney band were playing when we left Waterloo on Sunday morning, it got everyone in the disney mood and I thought it was a lovely touch  :D
Title:
Post by: miss disney fan on June 08, 2007, 01:28:57 PM
great, lets hope they keep it up all though the year then  :D
Title:
Post by: miss disney fan on June 12, 2007, 03:28:14 PM
just had our confirmation from disney and its got the new times for the direct disney train to and from St Pancras

out of london - 8.52

out of marne la valle - 19.37

hope these are correct and if so then it looks like we could get to disney nearly an hour early than the old times from waterloo  :lol:
Title:
Post by: Anthony on June 12, 2007, 03:39:41 PM
8.52? Bloody hell, do they not think anyone lives outside of central London? Even coming from nearby you'd have to get up at a stupid time...

They really ought to add a second train now, it's still getting more and more popular, right?  If it left about 11 or 12, I think that would be so much more convenient for people from north of Watford.

It's a nightmare getting to DLRP from Manchester - there are no cheap flights to CDG, so you either get a 9am train to London and then get a Eurostar at 12 then change to a TGV at Lille to arrive by 5pm, or you have to drive to Liverpool or East Midlands for a cheap flight.

Surely if Eurostar gave us a direct train at a reasonable time they'd also get more customers?
Title:
Post by: miss disney fan on June 12, 2007, 04:13:03 PM
for me i hope the times are right for what we have been given as i stay in london the night before we leave, but i can see what you mean baloo, i wouldnt like to leave the staffs area on the day we travel out to disney and your coming from above us in manchester, but looking at the returning train, it looks like we get abit of extra time in the parks  :P
Title:
Post by: Patrick on June 12, 2007, 07:42:14 PM
Quote from: "miss disney fan"just had our confirmation from disney and its got the new times for the direct disney train to and from St Pancras

out of london - 8.52

out of marne la valle - 19.37

hope these are correct and if so then it looks like we could get to disney nearly an hour early than the old times from waterloo  :lol:

Actually I see what they're doing here, they're going by GNER trains into Kings Cross times, because that's a rather perfect time for the early morning train from Newcastle at like 4:15am or something :lol: .  I do like the return times, so basically for strange people like me, who set off at 5am to dlrp this is a rather perfect train, where I am not waiting around London and having to use so many god damned tubes, but for everyone else yes it sucks :lol: .
Title:
Post by: TowMater on June 12, 2007, 08:26:54 PM
Does anyone have pictures of this train?
Title: Fire shuts Channel Tunnel traffic
Post by: Anthony on September 11, 2008, 06:18:37 PM
Literally just now...

Fire shuts Channel Tunnel traffic

A fire in the Channel Tunnel, which links England and France, has forced the suspension of train services, officials say.

No-one was injured in the blaze that began at 1400 GMT in a freight train about 11km (7 miles) from the French entrance, the operator Eurotunnel said.

The French train company SNCF said services would not resume until Friday.

http://news.bbc.co.uk/1/hi/world/europe/7610919.stm (http://news.bbc.co.uk/1/hi/world/europe/7610919.stm%22%20onclick=%22window.open(this.href);return%20false;)

Bad news for anyone travelling back from DLRP today (or maybe not... a free night?), but it sounds like tomorrow morning's direct train might be ok.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Riebi on September 11, 2008, 07:24:35 PM
oh! Hope nobody has to change the holiday planning now!

It´s a big luck that nobody gets injured!
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Anthony on September 11, 2008, 07:48:57 PM
The head of Eurostar was just on both BBC News and Sky News channels outside St Pancras, and it's looking unlikely that any trains will be running tomorrow. The French AFP news service is also apparently saying the fire is contained (the tunnel has its own fire service) but still burning.

Eurostar also seem to be a bit patchy on whether you'd get a refund.

I guess there's a trainload of people waiting in Marne-la-Vallée station right now for tonight's train back to London wondering what they're going to do. Would DLRP give them free hotel accommodation? From the news it doesn't sound like Eurostar are doing.

More here (//http://news.sky.com/skynews/Home/UK-News/Channel-Tunnel-Closed-Due-To-A-Fire/Article/200809215097705?lpos=UK%2BNews_0&lid=ARTICLE_15097705_Channel%2BTunnel%2BClosed%2BDue%2BTo%2BA%2BFire).
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Clarebelle on September 11, 2008, 08:00:07 PM
1. eurostar would HAVE to give refunds or tickets for another train as they have failed to provide the service.

2. It would be down to your travel company/insurance to provide you with alternative methods of returning home ie flights (this is why you should always be extra careful when traveling by Eurostar as not many travel insurance companies cover for that kind of travel

3. No accomodation is normally offered by the travel companies so all those poor people will have to dig deep into their own pockets to pay (if I remember rightly you may be able to claim some money back/compensation but I'm not 100% sure on that, I never got anything back)
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Pete's Dragon on September 11, 2008, 08:50:36 PM
I feel so sorry for all the people stranded on both sides of the tunnel. And to think, we toyed with the idea of flying to London and getting the Eurostar cause my son Loves trains so much. Glad we didnt bother. :?
Title: Re: Fire shuts Channel Tunnel traffic
Post by: SophieD on September 11, 2008, 08:59:20 PM
its so lucky that no one was hurt or injured badly


Does anyone know what caused the fire yet?
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Anthony on September 11, 2008, 09:57:52 PM
Quote from: "SophieD"Does anyone know what caused the fire yet?
On Sky they said it was something to do with the breaks on a lorry that was carrying some kind of highly flammable chemical.

Eurostar and Eurotunnel are still two of the most reliable services you'll ever find, probably more so than air travel. Especially when you consider things like the West Coast Main Line's neverending closures. And of the now 3 incidents in the tunnel, they've all been these freight lorry trains, no Eurostar.

But funnily enough, there's something else in the news about Air France looking at rivalling Eurostar with a new train service when they (finally!) lose the monopoly on the tunnel in 2010. That could be good for DLRP, since they already have an agreement on providing flights...

Hopefully it'll be a quick return to service now anyway.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: jeakat24 on September 11, 2008, 10:16:42 PM
Poor people, I was in Disney when the London bombings happened. Thankfully the service was back to normal when we left the next day, apart from the security checks, but they were understandable. I don't know what happened to the people due to travel back that day as all Eurostar services were cancelled and I know most travel insurance policies don't cover acts of terrorism.
The security in France was terrific, they had staff and police checking your passport. Another staff member and another police officer checking your tickets. We had our bags x-rayed and sniffed by a dog and we were frisked. Then we were led down in groups of about 10 to the platform. In total the train was delayed by almost two hours, but no one minded, obviously.
After all this can you believe that we had not one check of any kind when we got into London! I know they trust the French staff to do their job, but a day after the attacks, really?  :evil:
Title: Re: Fire shuts Channel Tunnel traffic
Post by: davewasbaloo on September 11, 2008, 10:18:19 PM
Just got in, walking through St Pancras was interesting. It was heaving with people trying to get to France and Belgium and the platforms were empty - eerie stuff.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: simbrawr on September 11, 2008, 10:47:13 PM
im off to dlrp this sunday so im hoping this doesnt carry on until then...otherwise ill be deep in le merde'
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Nicholas-c on September 11, 2008, 11:34:24 PM
If travel insurence paid for a hotel i would book myself right into the president suite :P

glad its off season, imagine if this was july/august, hotels/train station would be chaos!

BBC ticker just said "ALL traffic is closed in tunnel and 70 fire fighters have been taken from kent and sent down the tunnel"

QuoteBut funnily enough, there's something else in the news about Air France looking at rivalling Eurostar with a new train service when they (finally!) lose the monopoly on the tunnel in 2010. That could be good for DLRP, since they already have an agreement on providing flights...
I want virgin to do it so i can go from train station 10 mins away straight to DLRP :P
Title: Re: Fire shuts Channel Tunnel traffic
Post by: littlemermaid83 on September 11, 2008, 11:47:46 PM
Fingers crossed the tunnel is open when i go in 11 days....

I'm preparing to swim across the channel lol.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: simbrawr on September 11, 2008, 11:53:00 PM
in all fairness if its not running by saturday ill b suprised...and worried lol! they r hoping to have it rolling again tomoz evening
Title: Re: Fire shuts Channel Tunnel traffic
Post by: jeakat24 on September 11, 2008, 11:54:17 PM
This is from the BBC:

"Meanwhile, passengers waiting to board trains at London's St Pancras International terminal were told to come back on Friday morning when they will be boarded onto trains on a first-come first-served basis. Long queues formed as passengers tried to get information."

Mmmmm, first come first serve, I think that might cause a little bit of chaos!
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Nicholas-c on September 12, 2008, 12:13:38 AM
Quote from: "jeakat24"This is from the BBC:

"Meanwhile, passengers waiting to board trains at London's St Pancras International terminal were told to come back on Friday morning when they will be boarded onto trains on a first-come first-served basis. Long queues formed as passengers tried to get information."

Mmmmm, first come first serve, I think that might cause a little bit of chaos!

BBC news says that the fire is still going and wont be open until at LEAST midday (predict about 19:00)
Title: Re: Fire shuts Channel Tunnel traffic
Post by: littlemermaid83 on September 12, 2008, 12:15:17 AM
On the Eurostar website it says that they will not be running trains tomorrow.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: jeakat24 on September 12, 2008, 01:13:37 AM
Quote from: "Nicholas-c"
Quote from: "jeakat24"This is from the BBC:

"Meanwhile, passengers waiting to board trains at London's St Pancras International terminal were told to come back on Friday morning when they will be boarded onto trains on a first-come first-served basis. Long queues formed as passengers tried to get information."

Mmmmm, first come first serve, I think that might cause a little bit of chaos!

BBC news says that the fire is still going and wont be open until at LEAST midday (predict about 19:00)

Sorry, was looking at the report, not the news ticker  :oops: Should know better really, training to be a journalist  :oops:
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Anthony on September 12, 2008, 01:59:16 AM
I guess they could open the tunnel not affected by the fire... perhaps... but that'd be a bit chaotic.  If they really can reopen the whole tunnel this weekend after a big fire it shows just how amazingly it was designed and built.

Quote from: "Nicholas-c"I want virgin to do it so i can go from train station 10 mins away straight to DLRP :P
Yes!! Though that would be incredible but impossible I think, since the "continental loading gauge" that the tunnel, new High Speed 1 line and all TGVs use is different to the UK. [/geek] We'll have to wait till they build a High Speed 2... (When DLRP is celebrating its 150th Anniversary, probably...)
Title: Re: Fire shuts Channel Tunnel traffic
Post by: davewasbaloo on September 12, 2008, 09:18:42 AM
Quote from: "Anthony"Yes!! Though that would be incredible but impossible I think, since the "continental loading gauge" that the tunnel, new High Speed 1 line and all TGVs use is different to the UK. [/geek] We'll have to wait till they build a High Speed 2... (When DLRP is celebrating its 150th Anniversary, probably...)

I cannot say much as it is not in the public domain, but if current thinking continues, then it will be ready by DLP's 30th.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: simbrawr on September 12, 2008, 09:53:18 AM
this whole channel tunnel affair has me extremely worried for my trip come sunday...if the system IS up and running by then on 50% efficency then i cant guarantee which train i could get on lol
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Frederico on September 12, 2008, 12:38:55 PM
OMG I really do hope the services resume for all the families travelling in the next few days. Good luck
Title: Re: Fire shuts Channel Tunnel traffic
Post by: GeoffD on September 12, 2008, 05:00:22 PM
at least it wasn't worse if you ask me, this is a fantastic utility and it'd be a shame to see a worse fire.

It should be open soon, i hope.

Also High Speed 2 is in planning i hear  :wink:
Title: Re: Fire shuts Channel Tunnel traffic
Post by: littlemermaid83 on September 12, 2008, 05:40:00 PM
Latest Eurostar statment

 Due to the incident involving a Eurotunnel shuttle train in the Channel Tunnel on Thursday 11 September, Eurostar is unable to operate any services today, Friday 12 September.

Until Eurotunnel and the emergency services have undertaken their assessment of the incident, Eurostar is unable to say when services will resume.

Eurostar must await permission from Eurotunnel before it is able to re-start operations.

Once the single tunnel that is unaffected by the fire is re-opened, Eurostar hopes to begin a limited service with longer journey times.

Eurostar is therefore advising all travellers who hold Eurostar tickets for today, Saturday 13 September and Sunday 14 September that they should seek alternative means of making their journeys.

Travellers holding tickets for travel today, Saturday and Sunday are also able to exchange their tickets for travel at a later date, or get a full refund.

Eurostar will issue a further update when more information becomes available.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: simbrawr on September 12, 2008, 08:20:58 PM
well that makes for depressing reading...i heard eurostar passengers were goin across on coaches via ferry
Title: Re: Fire shuts Channel Tunnel traffic
Post by: littlemermaid83 on September 12, 2008, 09:37:34 PM
Just read this on www.eurotunnel.com (http://www.eurotunnel.com"%20onclick="window.open(this.href);return%20false;)

Travel information for Monday 15 and Tuesday 16 September

Our Passenger Service will be severely disrupted on Monday 15 and Tuesday 16 September. There will be a limited service available with only one departure every two hours. To avoid severe disruptions to your journey, we therefore strongly recommend that you make alternative travel arrangements. Should you decide to maintain your booking with us, please expect a disruptive service and severe delays.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: simbrawr on September 12, 2008, 11:53:34 PM
hmmm im on eurostar though...and tbh their site is annoyingly vague
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Nicholas-c on September 12, 2008, 11:59:24 PM
Quote from: "simbrawr"hmmm im on eurostar though...and tbh their site is annoyingly vague

i would say give them a ring and if worse comes to worse cancel ticket going to dlrp and get aeroplane

BBC channel says they are opening it but only 1 an hour or so (Thats all types of train)
Title: Re: Fire shuts Channel Tunnel traffic
Post by: littlemermaid83 on September 13, 2008, 12:11:27 AM
You would think they can send in a few trains each way a hour not just one.

I wonder what time I will get to DLP when i go in 10 days....or even if i get there.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Nicholas-c on September 13, 2008, 12:12:58 AM
Quote from: "littlemermaid83"You would think they can send in a few trains each way a hour not just one.

I wonder what time I will get to DLP when i go in 10 days....or even if i get there.

well they could send trains but they are taking it in turns going each direction (Normally 2 tunnels each 1 direction) now only 1 tunnel 2 directions
Title: Re: Fire shuts Channel Tunnel traffic
Post by: jeakat24 on September 13, 2008, 12:30:47 AM
Hopefully as there's only one train direct to Disney each day they will keep this service and possibly cancel some heading for Paris and Brussels etc as these normally run more frequently.

Good luck to all of those trying to go in the next couple of days, I hope you can get there
Title: Re: Fire shuts Channel Tunnel traffic
Post by: simbrawr on September 13, 2008, 01:17:58 AM
Thankyou! and yeah its on the news now. they are sending batches of 4 trains every hour. so 4 every 2 hours from london and 4 every 2 from paris. i do hope they keep the disney train going as it IS the only one and i did book it ecspecially!
Title: Re: Fire shuts Channel Tunnel traffic
Post by: jeakat24 on September 13, 2008, 01:57:18 AM
Quote from: "simbrawr"Thankyou! and yeah its on the news now. they are sending batches of 4 trains every hour. so 4 every 2 hours from london and 4 every 2 from paris. i do hope they keep the disney train going as it IS the only one and i did book it ecspecially!

I really think they should/will. There's no point having 4/5 trains a day for Paris and none for Disney. I know a lot of people will be wanting to go to Paris but I'm sure they won't completely drop the Disney service.

You might want to plan ahead though, just in case they try and send you on a Paris train.  I've just checked and if they do send you on the Paris train it terminates at the Gare du Nord station. Then you could take the RER train to Marne-la-Vallée/Chessy station in Disneyland. It would be annoying for you, but at least you'd get there, and I'm not sure how much it costs either.

Just looked it up and you can get a bus from Gare du Nord to Disney for 6.45 Euros, but it does take an hour and a half! I couldn't find anything on the RER train services, but I think it takes about half an hour. But hopefully you need to use them [-o<
Title: Re: Fire shuts Channel Tunnel traffic
Post by: simbrawr on September 13, 2008, 08:45:01 AM
Quote from: "jeakat24"You might want to plan ahead though, just in case they try and send you on a Paris train. I've just checked and if they do send you on the Paris train it terminates at the Gare du Nord station. Then you could take the RER train to Marne-la-Vallée/Chessy station in Disneyland. It would be annoying for you, but at least you'd get there, and I'm not sure how much it costs either.
 [-o<

its all on the bbc site. and yeah with all thats gone off ill be happy to just get to paris. catching the RER would seem easy compared to the ferry dump in calais and then picking my own way across lol!
Title: Re: Fire shuts Channel Tunnel traffic
Post by: littlemermaid83 on September 13, 2008, 11:01:32 AM
The Disney train will be running this weekend....

www.eurostar.com (http://www.eurostar.com"%20onclick="window.open(this.href);return%20false;) has full details :)
Title: Re: Fire shuts Channel Tunnel traffic
Post by: LukeExcell on September 13, 2008, 12:20:19 PM
Yep, i catch the train from Ashford international to headcorn almost everyday and on friday i saw a eurostar being loaded and the conductors saying that the southern tunnel will be in use untill the damage has been found in the other one. So Expect slight delays on entering the tunnel. They said the other tunnel could be up and running within 2 weeks if it isn't badly damaged. I go to DLRP in just over a month from now so luckly i should be fine  :D/
Title: Re: Fire shuts Channel Tunnel traffic
Post by: littlemermaid83 on September 13, 2008, 12:29:27 PM
I go in 9 days and im expecting a slight delay to my journey...I'm not too bothered as long as it gets me there :)
Title: Re: Fire shuts Channel Tunnel traffic
Post by: littlemermaid83 on September 13, 2008, 06:45:51 PM
EUROSTAR PRESS STATEMENT - RESTRICTED SERVICES ON SATURDAY 13 SEPTEMBER AND SUNDAY 14 SEPTEMBER

Eurostar is operating a restricted, temporary timetable through the Channel Tunnel, using the single tunnel that is unaffected by fire. Travellers should check in as normal for the train times given on their tickets, and we will seek to carry them on the first available train.

However, travellers should expect significant delays before boarding their trains, and crowded departure lounges. Journey times will also be longer than normal.

Tomorrow (Sun 14 September) Eurostar expects to run up to 10 trains each way on London-Paris, up to five trains each way on London-Brussels, and the daily service each way between London and Disneyland Resort Paris. Trains will also call at Ashford International, Ebbsfleet International, Lille and Calais.

Travellers holding tickets for travel between 13 and 16 September who have non-essential journeys are able to exchange their tickets for a later date, or get a full refund.


Travellers departing St Pancras International should note that check-in will CLOSE at 18h45 (GMT) until further notifice.
Travellers departing Paris Gare du Nord should note that check-in will CLOSE at 20h00 (CET) until further notifice.

There will be continuing alterations to the timetable, as Eurostar adjusts its services to manage high levels of demand and the reduced tunnel capacity. In the meantime, Eurostar thanks travellers for their continuing patience and understanding.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: disney_donutter on September 13, 2008, 08:44:30 PM
Hey, we were due to come back yesterday and obviously couldn't so we were upgraded and put into the Newport bay club for the Night with 3 course Meal, drinks and Breakfast this morning, all courtesy of SNCF and Disney.  All the people were so friendly and helpful and it was really good. we came back at 10:40 this morning through the second tunnel. I cannot fault the way that it was handled at all. hats off and applause to Eurostar, SNCF and Disney
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Nicholas-c on September 13, 2008, 09:04:23 PM
Quote from: "disney_donutter"Hey, we were due to come back yesterday and obviously couldn't so we were upgraded and put into the Newport bay club for the Night with 3 course Meal, drinks and Breakfast this morning, all courtesy of SNCF and Disney.  All the people were so friendly and helpful and it was really good. we came back at 10:40 this morning through the second tunnel. I cannot fault the way that it was handled at all. hats off and applause to Eurostar, SNCF and Disney

Indeed, Very well handled, was everyone traveling that day put up for free ?
Title: Re: Fire shuts Channel Tunnel traffic
Post by: disney_donutter on September 13, 2008, 09:11:27 PM
yes, absolutely everybody.  It was very very well Handled.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: PetiteSirene on September 13, 2008, 09:19:51 PM
I really wish I had been on the Disney Express, I was due to go home the day before Disney_Donutter but had to go from Paris North because the express was full.

Left Disney at 5:30pm thursday, reached Paris at 6:30, there was complete chaos and I was told by staff to basically sleep in the station until the next day! Luckily I had enough money to get back to Disney, where my Husband waited for me (he didnt get on his train to Brussels because he was worried about me being stuck in Paris alone.)

Managed to stay and extra night in Disney but was then told I wasnt entitled to get a plane they had arranged for the Disney Express Guests and spent the whole morning being told different things. Finally we were told by a lovely lady at Eurostar I might be able to board the plane but there was no garentee.

I ended up going back to Belgium as they still couldnt garentee my spot wen the Brussels train arrived. So I am stuck in Belgium until the prices go back down :(

Its great that Disney gave all the free rooms though. But my advice is to book the disney Express... no matter how expensive it is! The staff at the Express Lounge were so kind and reassured me that if I didnt get the plane I would get a refund (which I did in brussels). Hats off to them they were so polite, and much more helpful than the staff at Paris North  :?

Was so Jealous when Smurfy and Disney_Donutter rang me to tell me they had been upgraded for free lol!  :lol:
Title: Re: Fire shuts Channel Tunnel traffic
Post by: littlemermaid83 on September 14, 2008, 11:06:34 AM
What happened to the guests that paid for the Eurostar seperatly and the hotel direct through Disney did they get a free extra night etc?


I go next Monday so I'm still pretty worried even though the Disney train will still be running.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: PetiteSirene on September 14, 2008, 01:03:12 PM
As far as I can tell if you were stranded at Disney you were given the rooms, you were gaurenteed a place back on the train as long as you were leaving from Marne la Vallee.

I wouldnt worry about it :) if you arrive direct to Disneyland you will be fine.
Its only because I was travelling from Gare Du Nord that I got all the problems. Booking to go Direct to Disney next time!
Title: Re: Fire shuts Channel Tunnel traffic
Post by: simbrawr on September 19, 2008, 04:11:20 PM
I managed to get there and had a great week!

My train left 20 mins later than scheduled on the sunday morning and in the end was an hour and a half late due to a twenty minute wait to enter the tunnel and the detour via lille.

However on my return last nite the train departed marne la valle at 7.37 and didnt arrive at st pancras until 10.30 uk time! Made me half an hour late for the only connection i could get on...

managed to blag my way up the country though! Eventually got home at 2 this morning
Title: Re: Fire shuts Channel Tunnel traffic
Post by: jeakat24 on September 19, 2008, 06:15:57 PM
Welcome back simbrawr, glad to hear you made it there ok and with only an hour and a half delay, shame about the way back though! Hope you going to do a trip report  :)
Title: Re: Fire shuts Channel Tunnel traffic
Post by: littlemermaid83 on September 19, 2008, 07:50:49 PM
Glad you got the train ok :)

I leave on Monday on the Eurostar so I'll prepare myself for a longer train journey lol.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Frederico on September 22, 2008, 02:17:24 PM
Hi all,

I have just checked the Eurostar site and it says that all the Disney trains are going via Lille. Will this still include the Disney Express, as I recall it is only the direct trains that have it, I hope so it is the first time I will be travelling with all the trimmings.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: CJNorth on September 22, 2008, 02:56:18 PM
Hi,

Disney Express will still be in operation and will not be affected by the Eurostar making an additional stop at Lille.  As far as Eurostar and Disney are concerned this is still the direct service to DLRP.
As for the trains "diverting" to Lille this is not true as the Disney Eurostar service has always passed through Lille Europe station but never stopped.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: jeakat24 on September 22, 2008, 04:26:11 PM
Hi I read a small report in the paper today (The Sun so you never if it's true!) which said that Eurostar hope to have trains running normally this week, although I find that a bit hard to believe
Title: Re: Fire shuts Channel Tunnel traffic
Post by: Patrick on September 22, 2008, 04:46:49 PM
Quote from: "CJNorth"Hi,

Disney Express will still be in operation and will not be affected by the Eurostar making an additional stop at Lille.  As far as Eurostar and Disney are concerned this is still the direct service to DLRP.
As for the trains "diverting" to Lille this is not true as the Disney Eurostar service has always passed through Lille Europe station but never stopped.

The Disney Express now stops anyway at Lille, it started doing this stop ever since the eurostar was changed to St Pancras.
Title: Re: Fire shuts Channel Tunnel traffic
Post by: CJNorth on September 22, 2008, 06:26:33 PM
Thanks, I didn't know or had not looked at the timetable.  Has anyone boarded at Lille and if so do you still have to go through all the airport style security?
Title: Re: Fire shuts Channel Tunnel traffic
Post by: PetiteSirene on September 23, 2008, 11:41:12 AM
Going from Lille to Marne la Vallee you should have no security checks as you are not crossing any borders.

I have done the trip from Lille to Brussels and as we were not going through the tunnel it was like getting on any international european train and pulls into a normal platform... infact the Eurostar pulled in on the platform opposite the TGV to Marne la Vallee and I really wanted to get on that train instead lol  :lol:
Title: EUROSTAR DISNEY DIRECT TRAIN TIMETABLE CHANGED
Post by: vikki7 on October 03, 2008, 08:57:47 PM
hi i've just joined this site and am a regular visitor to disneyland paris. i wanted anybody who will be going to disney, from now until the end of november, and travelling by eurostar to keep a very close eye on eurostar's website. i am travelling to disney on sunday and only by chance descovered that eurostar have changed the travel times. the direct service is leaving 1/2  an hour early and return trains are leaving at about an hour later than usual. if you need to check times go to http://www.eurostar.com (http://www.eurostar.com"%20onclick="window.open(this.href);return%20false;) and look at the timetables. i hope this will be usefull to someone and nobody's holiday will bespoiled do to missed trains
Title: Re: EUROSTAR DISNEY DIRECT TRAIN TIMETABLE CHANGED
Post by: SophieD on October 03, 2008, 10:20:10 PM
Hi Vicki7 welcome to the MagicForum!!

thanks for the tip on Eurostar!! I definitely know that all Eurostars to Brussels have been cancelled on the 6th October because of industrial action?!

Once again...Welcome!
Title: Re: EUROSTAR DISNEY DIRECT TRAIN TIMETABLE CHANGED
Post by: vikki7 on October 04, 2008, 11:11:30 AM
thanks for the welcolme. we go to disney tomorrow and we are all sooo excited. we try to go every year and have been lucky to experiance many new rides,openings of new areas of the park and different seasons. i travel with my husband and three kids and they all have a fantastic time. one of my kid's are mentally disabled and disney have always managed to meet his needs. a fantastic place to let your inner child loose without feeling foolish my body may be ageing but my mind still loves everything my kids do.
Title: Re: EUROSTAR DISNEY DIRECT TRAIN TIMETABLE CHANGED
Post by: bigrossco on October 04, 2008, 11:39:22 AM
Quote from: "vikki7"thanks for the welcolme. we go to disney tomorrow and we are all sooo excited. we try to go every year and have been lucky to experiance many new rides,openings of new areas of the park and different seasons. i travel with my husband and three kids and they all have a fantastic time. one of my kid's are mentally disabled and disney have always managed to meet his needs. a fantastic place to let your inner child loose without feeling foolish my body may be ageing but my mind still loves everything my kids do.

you go tomorow? me to :)
Title: Re: EUROSTAR DISNEY DIRECT TRAIN TIMETABLE CHANGED
Post by: -breeno- on October 04, 2008, 11:52:15 AM
Welcome to the magicforum vikki :D
Title: Re: EUROSTAR DISNEY DIRECT TRAIN TIMETABLE CHANGED
Post by: The Butlin Boy on October 04, 2008, 12:33:33 PM
Welcome to the forum :)
Title: Re: EUROSTAR DISNEY DIRECT TRAIN TIMETABLE CHANGED
Post by: Javey74 on October 04, 2008, 04:29:08 PM
Welcome top the MagicForum Vikki.  :D/  :D/

Once here you'll get quickly hooked.. :wink:  :D
Title: eurostar time change
Post by: toonarmylass on October 05, 2008, 12:00:18 PM
just a quick note to say that the time of the eurostar has changed. i phoned yesterday as i noticed on the website that it was now 08:35 instead of 08:53. they said on the phone that this would be the time that the train leaves until at least december. the tickets you hold will still be valid but the train will leave earlier!!!! just incase nobody who has tickets is aware i just thought i would let you know as i only found out by chance and i wouldnt want anyone to miss the train. if you did already know then im sorry i wasted you time!!!!
Title: Re: eurostar time change
Post by: Clarebelle on October 05, 2008, 02:12:53 PM
woo hoo an extra half hour in the parks!? or will the journey take longer?
Will return journeys be any different?
Title: Re: eurostar time change
Post by: toonarmylass on October 05, 2008, 02:25:10 PM
no it still arrives at 12:30 ish
Title: Re: eurostar time change
Post by: toonarmylass on October 05, 2008, 02:31:01 PM
return train 20:13 arrive st pancras 22:13
Title: Re: eurostar time change
Post by: littlemermaid83 on October 05, 2008, 08:31:31 PM
Hope it leaves earlier in January instead of a hour later than usual.
Title: Eurostar Timetable
Post by: ford prefect on October 12, 2008, 03:20:12 PM
I don't know it this has been mentioned elsewhere. (I have searched!)

We are due to leave for DLP on Tuesday, and I just thought to check the timetable.

The direct service (train 9074) now leaves London at 08:35 instead of 08:53 and leaves Ashford at 09:13 instead of 09:28.  It arrives at DLP at 12:30.

The return service now leaves Marne La Vallee Chessy at 20:13 instead of 19:37.

The amended timetable can be found here:
http://www.eurostar.com/UK/uk/leisure/c ... nswers.jsp (http://www.eurostar.com/UK/uk/leisure/customer_care/questions_answers.jsp%22%20onclick=%22window.open(this.href);return%20false;)

Follow the 2nd link (Normal check in resumes for Eurostar Services)
This will open an FAQ link that has 2 pdf files approx half way down the page

I tried to copy the direct link but the URL was huge!

I wasn't told by Eurostar about the change, although I was aware that there was an amended timetable.

Eurostar haven't made it very easy to find the info, so it might be a good idea for everyone to check to see if their times/links etc are affected
Title: Re: Eurostar Timetable
Post by: Clarebelle on October 12, 2008, 03:38:29 PM
I believe this was mentions here ... viewtopic.php?f=13&t=5726 (https://forum.dlpguide.com/viewtopic.php?f=13&t=5726%22%20onclick=%22window.open(this.href);return%20false;)

You would think that Eurostar would tell their customers!!
Title: Re: Eurostar Timetable
Post by: ford prefect on October 12, 2008, 03:49:08 PM
Thanks Clarabelle, I must have been Man-looking!!!
Title: Re: Eurostar Timetable
Post by: toonarmylass on October 13, 2008, 01:57:30 PM
i was talking to a eurostar driver this morning at the train station and he said its crazy for them still.
Title: Re: Eurostar Timetable
Post by: Plutosgirl on October 30, 2008, 11:22:24 PM
Just though I'd bump this in case anyone missed it .

It really seems incredible that Eurostar are relying on word of mouth for potentially Holiday wrecking information .

Just checked to see what my details for January say from on my reservation , ( I booked direct with Disney over the phone in Sept)....oops ....its says 10.28 from Ashford hmmm best I ring them tomorrow .. Could be we have a special train all to ourselves  :lol:

Damn my DH did say when we recieved the booking that we travelled an hour earlier last year and I paid him no attention sigh  :oops:
Title: Re: Eurostar Timetable
Post by: SophieD on October 30, 2008, 11:55:03 PM
hi guys!! just surfing through the Eurostar website and found this

http://www.eurostar.com/pdf/timetables/ ... nglish.pdf (http://www.eurostar.com/pdf/timetables/timetables_english.pdf%22%20onclick=%22window.open(this.href);return%20false;)

on the upper left hand side on the 1st page
this is the timetable for 01 october to the 07 march 2009

does this mean its stopping at Lille??
I'm all confused!! :-k  :-k  :-k  :-k  #-o
Title: Re: Eurostar Timetable
Post by: toonarmylass on October 31, 2008, 09:01:26 AM
at this moment in time im not really all that bothered as long as i get there!!!
Title: Re: Eurostar Timetable
Post by: Plutosgirl on October 31, 2008, 02:13:17 PM
It certainly seems that we stop at Lille also. I think one year we did that before.
Title: Re: Eurostar Timetable
Post by: RockNRoller on November 01, 2008, 09:29:12 PM
We go end of November and our travel agent pointed this out to us. Last year on the direct train we stopped at Lille but the journey wasn't this long. I wonder if they have to go slow through the tunnel as I think they are still fixing the track after the fire
Title: Re: Eurostar Timetable
Post by: x-charlotte-x on December 10, 2008, 01:55:37 PM
Okay im worried. Were travelling on the direct train to Disneyland on the 26th January 2009 and im reading our booking and it says we depart from London St Pancras at 9:53 and arrive at Disneyland at 13:31. Is this right? Im hopeless with train time tables they just confuse me  :oops: can anyone help?

This is terrible my mum who booked the holiday doesn't use the internet and if i hadn't been reading this forum then i don't think we would have ever known that the time table has changed, shouldn't Eurostar really let their customers know that its changed? I bet a lot of people have missed their train because of this. :x

Edit:

I found this: http://www.eurostar.com/pdf/reaccomodat ... Dec_UK.pdf (http://www.eurostar.com/pdf/reaccomodation/Reaccommodation_after_14_Dec_UK.pdf)

Which i think is the train timetable for after the 14th of December so will we be travelling at 8:35 instead of 9:53?  :? Will they even still be doing this on the 26th January? Im so confused!  :oops: I don't want us to miss our train, i think im going to get my mum to ring them and find out.
Title: Re: Eurostar Timetable
Post by: caffeine_demon on December 10, 2008, 02:33:54 PM
I think a call would be best - I booked for the 29th a couple of weeks back, and the timetable then was leaving at 8:35.  I'd have been a bit miffed if I'd booked when it was scheduled ar 9:57, as I couldn't get to london for half 8 - (I booked a non direct service keaving later)
Title: Re: Eurostar Timetable
Post by: x-charlotte-x on December 10, 2008, 02:45:31 PM
Hmm, its a good job that we're  travelling down to London the day before theres no way we would ever get to London for 8:30 on the same day, we live all the way up in Lancashire. Its quite annoying you really would think they would inform their customers of the change.. All i have to worry about is the train times coming back now, i can't find the time that were ment to be coming back but i know its not a direct train to London i think we have to get off at some point and get on another train. Oh well if we can't get back i wouldn't say no to living in Disneyland.  :lol:
Title: Re: Eurostar Timetable
Post by: x-charlotte-x on December 10, 2008, 05:16:21 PM
I have another question.. If we don't actually have our eurostar tickets yet when they come will they have the correct times on them?
Title: Re: Eurostar Timetable
Post by: ford prefect on December 10, 2008, 05:30:32 PM
The tickets  may have the correct times on them.  However if you have any doubts phone Eurostar.
Title: Re: Eurostar Timetable
Post by: x-charlotte-x on December 10, 2008, 05:41:17 PM
Thanks.  :) I think im going to see what it says on our tickets before i get too worried.
Title: EuroStar Direct - March 2009 service
Post by: Tubbyherman on January 06, 2009, 05:42:54 PM
Wonder if anyone can help, we're going to DLRP in March (travelling from Ashford) and I've just received our payment confirmation. On there it says the outbound train leaves Ashford at 09:13 arriving DLRP at 12:30. Now having done this journey a few times previously I know it only takes 2hrs  :? , so can someone tell me if there is now a stop on the "Eurostar Direct" service, and if there is where is it :?: . On the return journey it takes the 2hrs I would've expected.

Many thanks for your help.
Title: Re: EuroStar Direct - March 2009 service
Post by: ford prefect on January 06, 2009, 05:45:08 PM
There will probably be a stop in Lille.

This will add approx 10 mins.

Also, check your departure times with Eurostar Customer Service since the revised timetable (following the fire) maybe in operation.
Title: Re: EuroStar Direct - March 2009 service
Post by: Tubbyherman on January 06, 2009, 05:52:30 PM
Crikey, I didn't expect a response that quick  :o , but much appreciated. I suspected it would be a stop in Calais or Lille. Do people actually get on the train then?

Thanks for the tip about checking train times, we're due to go just as the current timetable finishes so I will definately check just in case.

Thanks again.
Title: Re: EuroStar Direct - March 2009 service
Post by: Epcot_Boy on January 06, 2009, 07:15:32 PM
I'm also going from Ashford in March and I too noticed the horrible departure time. No breakfast for me that morning.......I'll have a scoff when I get to DLRP :lol:

Epcot_Boy :ears:
Title: Re: EuroStar Direct - March 2009 service
Post by: captain rocket on January 06, 2009, 09:49:02 PM
Are Eurostar showing local times? There may still be a one hours time difference between the Uk and France at that time,this would account for the "extra hour"
Have a great visit.
Title: Re: EuroStar Direct - March 2009 service
Post by: Epcot_Boy on January 08, 2009, 06:39:19 PM
Quote from: "captain rocket"Are Eurostar showing local times? There may still be a one hours time difference between the Uk and France at that time,this would account for the "extra hour"
Have a great visit.

Yep.......unfortunately so :lol:

Epcot_Boy :ears:
Title: Re: EuroStar Direct - March 2009 service
Post by: HEIAN on January 09, 2009, 05:59:47 PM
Hi,

The additional time is added due to only one of the two tunnels being in operation and a reduced speed limit due to workmen within the tunnel.

I went through in December and it was an addtional 20 minutes through the tunnel plus the stop at Lille for about 10 minutes (for drop off only) but taking into account slowing down and then speeding up again you could probably say 20 minutes in total.

We also arrived 10 minutes early

Have a fantastic time!
Title: Re: EuroStar Direct - March 2009 service
Post by: Tubbyherman on January 10, 2009, 04:49:58 PM
Thanks everyone, I'd remembered about the time difference but there were still 15-20 mins unaccountered for. I think it must be as FP and H said a possible stop and ongoing problems with the tunnel. Which makes me ask another question (sorry) does anyone know when both tunnels are re-opening, is it supposed to be sometime in March?

Thnaks again.
Title: Eurostar travel hits record level
Post by: Owain on January 13, 2009, 10:14:29 PM
From BBC News;

QuoteEurostar travel hits record level

High-speed Channel Tunnel passenger train service Eurostar has said ticket sales rose 10.9% last year, as it carried 10.3% more passengers.

The record 9.1m passenger figure would have been higher if a September fire in the tunnel between England and France had not caused severe disruption.

Full-year ticket sales increased to £664m ($992.9m) from £599m in 2007.

Chief executive Richard Brown told the BBC the company was "quite optimistic" about prospects for future growth.

Speaking to Radio 4's Today programme, he said the figures were "some good news amongst all the doom and gloom".

He added: "We are an international business and while the pound is weak, that means that London is much cheaper for people coming from France and Belgium, so we have seen 15% and more growth in visitors coming to London, a lot of them using our shops and buying stuff here in London."

'Quite optimistic'

Mr Brown also said that St Pancras International, the railway service's new base, was more accessible to the rest of the UK than the previous base at Waterloo, boosting tunnel travel from the regions.

"We are actually quite optimistic because the 10% growth we have seen last year is despite a section of the Tunnel still being under repair," said Mr Brown.

"We are expecting the tunnel to reopen fully before the spring, so we will be able to provide a full service again."

A fire on board a Eurotunnel freight shuttle on 11 September caused part of the tunnel to be closed.

Continued reduced tunnel access and longer journey times will continue to have an impact in the first quarter of 2009, with a return to a full timetable in the early spring, Eurostar said.

Eurostar says its move to St Pancras has boosted travel from the regions

From bbc news; //http://news.bbc.co.uk/1/hi/business/7825737.stm

This is great news for euro star ! and wow they are still repairing the tunnel !
Title: Re: Eurostar travel hits record level
Post by: The Butlin Boy on January 13, 2009, 10:50:54 PM
Quote from: "Owain"This is great news for euro star ! and wow they are still repairing the tunnel !

Great news for Eurostar indeed, congratulations =D>

Yes, it is still being repaired, when we used the Channel Tunnel the other week it was on limited trains both there and back, which caused us a couple of problems, which you'll find out if I ever find the time to write my trip report :P
Title: Re: Eurostar travel hits record level
Post by: Epcot_Boy on January 13, 2009, 10:53:57 PM
Great News :D

It's the only way to travel =D>  :wink:

Epcot_Boy :ears:
Title: Re: Eurostar travel hits record level
Post by: Adam on January 13, 2009, 11:10:54 PM
Fantastic news for Eurostar. Hopefully, they will continue to see good passenger numbers, despite the "credit crunch".

Now they have sorted finances out and have got St Pancras opened, I think are looking a lot better for Eurostar. Also, 2012 and the Olympics are going to be a big year for Eurostar too.
Title: Re: Eurostar travel hits record level
Post by: peep on January 13, 2009, 11:42:59 PM
I read that article today at work. It amuses me how peeps in France are now coming to London via Eurostar because of the weak pound.

I can't believe how long its taking them to repair the tunnel though, must have done some mighty damage. Its good to hear they are doing well.
Title: Re: Eurostar travel hits record level
Post by: Mr_B on January 14, 2009, 09:23:54 AM
Yup well done Eurostar !  =D>

As previously stated it's the only way to travel to DLRP from the UK IMHO :D

Mr_B
Title: Eurostar Timetable Changes for Disney Direct.
Post by: Epcot_Boy on January 25, 2009, 01:02:55 PM
:D/  :D/

From February 23rd until March 11th 2009 the train now leaves London at 09.53 and Ashford at 10.28..........yippee =D>  :D/  :D/  :wink:

Epcot_Boy :ears:
Title: Re: Eurostar Timetable Changes for Disney Direct.
Post by: davewasbaloo on January 25, 2009, 02:13:37 PM
That is terrible for day tripers or weekenders though.
Title: Re: Eurostar Timetable Changes for Disney Direct.
Post by: Epcot_Boy on January 25, 2009, 02:49:38 PM
Quote from: "davewasbaloo"That is terrible for day tripers or weekenders though.

I have to admit I never really thought of that :oops:

However, it would be intriguing to know how many people do actually go for a day trip these days :?:
I wouldn't have thought the figure would be very high, although I have absolutely no statistics to back that statement up :roll:
I have never ever considered a day trip, so I wonder if any members here have popped over for a day..........and if so was it worth it :?:

Epcot_Boy :ears:
Title: Re: Eurostar Timetable Changes for Disney Direct.
Post by: davewasbaloo on January 25, 2009, 02:54:07 PM
I have been for day trips or gone on a Saturday and come home on Sunday on a number of occasions. For longer trips I far prefer taking the car. This to me is a poor business decision as opposed to a good one - a lot of Londoners and American tourists do go on day or weekend trips.
Title: Re: Eurostar Timetable Changes for Disney Direct.
Post by: ford prefect on January 25, 2009, 05:26:53 PM
I doubt it was Disney's decision.  I imagine there are logistical reasons why Eurostar have set the times as they have done
Title: Re: Eurostar Timetable Changes for Disney Direct.
Post by: Tubbyherman on January 25, 2009, 06:47:00 PM
Thanks Epcot Boy, did you get this from Eurostar? I assume that it's 23 Feb - 11 March (inclusive), we actually travel on 11 March and it was going to a very early start getting to Ashford for 8.30am.

I accept Davewasbaloo's point about daytrippers etc, but you could say it's beneficial for those from further afield (ie the North or South West who choose to travel Eurostar. They now don't have as much as an early start, and may possibly save the expense of an overnight hotel stay.

Just trying to see the positive side  :-"
Title: Re: Eurostar Timetable Changes for Disney Direct.
Post by: davewasbaloo on January 25, 2009, 06:49:24 PM
Indeed that may be the motivation, in the hopes they will encourage more travelers from further North. God knows St Pancras is far more convenient than Waterloo was.
Title: Re: Eurostar Timetable Changes for Disney Direct.
Post by: casschr05 on January 25, 2009, 09:08:26 PM
QuoteThat is terrible for day tripers or weekenders though.

oh.....
all I can say is that I was planning on going to Disney for a day trip whilst the services were early and late  :roll:
Title: Re: Eurostar Timetable Changes for Disney Direct.
Post by: caffeine_demon on January 25, 2009, 09:18:47 PM
I've always wondered why there's only one direct service per day - I'd have thought they'd have the daytrippers service, arriving before the park opens, one arrriving early afternoon, and another arriving late aternoon / early evening (and going back, at least one more that get's back to london in time for people to get connections back home)
Title: Re: Eurostar Timetable Changes for Disney Direct.
Post by: casschr05 on January 25, 2009, 09:27:10 PM
Quote from: "caffeine_demon"I've always wondered why there's only one direct service per day - I'd have thought they'd have the daytrippers service, arriving before the park opens, one arrriving early afternoon, and another arriving late aternoon / early evening (and going back, at least one more that get's back to london in time for people to get connections back home)

I would of thought that too

but then I doubt its Disney's decision considering the tunnel is very busy
does anyone know how much 'influence' Disney have over the Eurostar Disney service?
Title: Re: Eurostar travel hits record level
Post by: jeakat24 on January 28, 2009, 02:49:21 PM
Although I love St Pancras and it is definately easier for the majority of people, I've actually found it harder to travel since the stations been moved because I come from the south coast so my train to London would terminate at waterloo, making it perfect for me! Don't get me wrong, it's still the easiest way to travel
Title: Re: Eurostar travel hits record level
Post by: LilysDad on February 03, 2009, 04:27:00 PM
Love Eurostar - especially the effort that has gone into the theming on the lifts etc. at Ashford station.  
My only gripe is that the direct train doesn't stop at the new Ebbsfleet station as I could be there in about 15 minutes in the car from where I live  :(
Other than that, I'm going to have to find out if I can get a train from Ebbsfleet to Lille and then perhaps change to a local TGV. Anyone know if that's possible ?
 :idea: Actually, now I come to think of it, how easy is it to go via Paris? I'm assuming that the local trains go from a station on the other side of Paris from the Eurostar terminal ...?
Title: Re: Eurostar travel hits record level
Post by: ford prefect on February 03, 2009, 05:24:57 PM
Paris Gare Du Nord to Disney:
take the RER line D to Chatelet Les Halles, change to RER A.  

It take about 40 mins.

Whilst it is a pain in the neck to negotiate the Metro with suitcases and pushchairs it is perfectly do-able!
Title: Re: Eurostar travel hits record level
Post by: andrewuk on February 03, 2009, 05:29:37 PM
Don't go via Paris: you have to get the Metro or RER from Gare du Nord to Chatelet and then another (30-40min) RER ride to DLRP. Doesn't sound like you waste much time, but Gare du Nord is huge, and you may have a 15-30min wait for each RER train. Plently of hard work and stress to start your holiday. Changing at Lille is a walk in the park!
(I think this should probably be in 'Trip Planning,' by the way)
Title: Re: Eurostar travel hits record level
Post by: LilysDad on February 07, 2009, 08:49:04 PM
Quote from: "andrewuk"(I think this should probably be in 'Trip Planning,' by the way)
Agreed - sorry for going OT. :oops:
Title: Re: Eurostar travel hits record level
Post by: CafeFantasia on February 07, 2009, 10:00:07 PM
So can you not get a Eurostar from Ebbsfleet International to Disneyland Paris? Is it that, you can, but it's not a direct train, and stops at Lille?
Title: Re: Eurostar travel hits record level
Post by: Agent Lex on February 07, 2009, 10:21:21 PM
Quote from: "Alan"So can you not get a Eurostar from Ebbsfleet International to Disneyland Paris? Is it that, you can, but it's not a direct train, and stops at Lille?
Having quickly gone through the Eurostar site, it seems that's exactly it, a roughly 30-40 minute stopoff at Lille.
Title: Re: Eurostar travel hits record level
Post by: Adam on March 08, 2009, 08:39:28 PM
I read this the other day: http://www.timesonline.co.uk/tol/busine ... 847322.ece (http://www.timesonline.co.uk/tol/business/industry_sectors/transport/article5847322.ece)

The first dividend since 1987!
Title: Eurostar to stop direct trains on Tuesdays and Saturdays
Post by: Jonjo on September 03, 2009, 06:01:19 PM
Here is an article I have just posted to my Salon Mickey blog //http://www.salonmickey.co.uk/ that may be of interest to anyone planning a trip from the UK to Disneyland via Eurostar next year.

QuoteFrom the 4th of January 2010 Eurostar will stop the direct London St Pancras International to Disneyland Paris service in both directions on Tuesdays and Saturdays except during school holidays.

On Tuesdays and Saturdays Eurostar passengers will be able to travel to Disneyland Paris from from St Pancras International to Marne-la-Vallee Chessy by changing at Lille International to a TGV service Marne-la-Vallee for Disneyland Paris .

Alternatively passengers will be able to travel from London St Pancras International to Paris Gare du Nord International where they can reach Disneyland Paris using the regional RER train to Marne-la-Vallee.

Eurostar spokes person Aude Criqui commented on the changes "The daily direct Disney service will be reduced to five services a week from 4 January until 31 March 2010 on weeks outside school holidays".

"Eurostar has worked closely with Disney to ensure that the services operate on days where there has traditionally been higher demand. The service will therefore not operate on Tuesdays or Saturdays".

"Not operating these services will naturally ensure travel on the other weekly services Disney Direct service which will ensure better loadings and cost efficiencies for Eurostar. However, Eurostar can easily reinstate these services if the demand increases".
Title: Re: Eurostar to stop direct trains on Tuesdays and Saturdays
Post by: kiki_304 on September 03, 2009, 07:37:21 PM
Thanks for the info.

I can see why they would cancel the Tuesday train, we came home on a Tuesday last time we went and the train was practically empty.  
Title: Re: Eurostar to stop direct trains on Tuesdays and Saturdays
Post by: Epcot_Boy on September 03, 2009, 08:55:30 PM
If my memory serves me right it used to be like that in days gone by and I was suprised when they went to 7 days a week. However I would expect it to return to full service during the summer season if not earlier :)
Title: Eurostar cuts back direct Disneyland Paris services
Post by: Anthony on November 19, 2009, 05:44:26 PM
QuoteEurostar cuts back direct Disneyland Paris services

It's the best way to get to Disneyland Paris from the UK, but Eurostar will be cutting back direct services to the resort from the new year, citing decreased demand and passenger numbers.

From 5th January 2010, the direct morning service from London St Pancras International and Ashford International will no longer run on Tuesdays or Saturdays except during school holidays, industry journal Travel Weekly has reported.

Eurostar blames the impending cut-back on the need to cut costs due to the recession.
Source (//http://www.dlrptoday.com/2009/11/19/eurostar-cuts-back-direct-disneyland-paris-services/)
Title: Re: Eurostar cuts back direct Disneyland Paris services
Post by: Adam on November 19, 2009, 07:01:52 PM
Thought I was going mad and I had read this before. Luckily, I have!  =D>

viewtopic.php?f=13&t=7732 (https://forum.dlpguide.com/viewtopic.php?f=13&t=7732)
Title: Re: Eurostar cuts back direct Disneyland Paris services
Post by: littlemermaid83 on November 19, 2009, 08:10:09 PM
Luckily i only ever travel to DLRP on a Monday or a Sunday.
Title: Re: Eurostar cuts back direct Disneyland Paris services
Post by: smurfy74 on November 19, 2009, 09:01:59 PM
we came back last tuesday and the train was nearly empty so i can see why.
Title: Re: Eurostar cuts back direct Disneyland Paris services
Post by: pussinboots on November 19, 2009, 10:24:57 PM
Well, it could be worse. It's admirable that there still is a direct service, all things considered. Thalys pulled out entirely. If only it weren't so darn expensive compared to the alternatives, and that goes for all of Eurostar's routes. I'd much rather see everyone take the Eurostar than fly devil-incarnate Ryanair and similar.
Title: Re: Eurostar cuts back direct Disneyland Paris services
Post by: smurfy74 on November 20, 2009, 08:08:41 PM
for us here in Sussex its the cheapest method to get to the resort if we book in advance its only £27.50 each way from Ashford - love it!!!
Title: Re: Eurostar cuts back direct Disneyland Paris services
Post by: paul on November 20, 2009, 11:28:12 PM
Quote from: "smurfy74"for us here in Sussex its the cheapest method to get to the resort if we book in advance its only £27.50 each way from Ashford - love it!!!

Absolutely  :mrgreen:
Title: Re: Eurostar cuts back direct Disneyland Paris services
Post by: paul on November 20, 2009, 11:31:30 PM
Using the trains a lot to get upto London (from Sussex) most weekends and some evenings, I don't really find Eurostar that expensive... it costs me over £12 to nip upto London and back on a weekday, yet only £59 to go abroad directly to a holiday location and back (and of course Eurostar trains are more comfortable and have better onboard facilities than SouthEastern / Southern ones, along with the advantage of a booked seat and luggage space).
Title: Eurostar service updates
Post by: Owain on December 19, 2009, 02:27:49 PM
QuotePassengers trapped on Eurostar trains relive ordeal

Passengers trapped on board broken-down Eurostar trains for up to 16 hours have been talking about their ordeals.
More than 2,000 people were trapped inside the Channel Tunnel for hours after five trains suffered electrical failure due to freezing conditions.
Some trains were evacuated while other passengers were kept on board, many without food and water. One passenger said it was a "complete nightmare".

Eurostar has apologised and cancelled all its services for Saturday

Many passengers have had complicated and gruelling journeys, and some have still not been allowed to disembark.
Some have been stuck on a train for up to seven hours in sidings in Folkestone.


Related to DLP;

QuoteLee Godfree, a passenger evacuated from one of the stranded trains, said he and his family had arrived in Folkestone at 0500 GMT, having left Disneyland Paris at 1837 GMT.

He said their journey had been a "complete nightmare".
"We were without power. We ran out of water, we ran out of food and there was very, very poor communication from the staff," he told the BBC.
"We lost air conditioning when we lost the power. We had to open the emergency doors ourselves.
"The evacuation procedure we followed was one that we set down ourselves."

//http://news.bbc.co.uk/1/hi/uk/8422305.stm

Not very good for the company, but its not there fault there was an electric failure.
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: pussinboots on December 19, 2009, 03:46:15 PM
Ooh that's not good for their reputation. It doesn't help that the first person the BBC interviewed was some chimney sweep going "we was trea'ed like animals we was."

This is exactly the sort of claustrophobic nightmare scenario that keeps people from taking the Eurostar.
Title: Eurostar cancellations
Post by: thekirtley on December 19, 2009, 05:22:38 PM
All Eurostar trains are cancelled today due to "adverse weather conditions in northern france".

The snow caused 4 trains to brake down in the channel tunnel due to the sudden temperature change from cold france to the humid tunnel.

We experienced the cancellations the hard way as we were meant to be travelling to DLRP today by eurostar. We arrived in London by the East Coast Trains (which were running fine) and we waited in St Pancras Intl for about 1:30 hours before being told all trains are cancelled today. We have now had to cancel our DLRP Holiday  :cry:

Everyone affected by the cancellations can get a refund up to 2 months from today.
Trains also may be affected on Sunday and Monday

Just to warn you ,
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: davewasbaloo on December 19, 2009, 05:29:44 PM
It does not surprise me at all. Just going the 60 miles into St Pancras yesterday morning took 4 hours because of the ice and snow, with frozen doors, not heating and power failures on First Capital Connect. Kent was even harder hit than we were, not great, but not really their fault either. We rarely get these sorts of weather conditions. Investing in upgrading infrastructure to cope would be an increase on prices, for something that only happens a handful of days a year.
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: Aveen2008 on December 19, 2009, 05:48:00 PM
It must have been awful for those stranded on the trains all night etc. As others have said though it's not really the Eurostars fault for what happened and I doubt it will put most people off traveling with them. In bad weather these things can happen. However I do think staff should let people know what is happening and that's where a failure on theif behalf needs to be sorted. In most cases like this the passengers would at least be satisfied or passified to be told what was happening and what to expect but to not know makes these situations worse. Communications is key in incidents like this!
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: Anthony on December 19, 2009, 07:13:08 PM
Eurostar are building up quite a disastrous reputation. Anyone who uses them knows their food, service and prices leave a lot to be desired (cue someone telling me I'm wrong). Transferring people to a car shuttle is just plain crazy.

There was some good news the other day that Deutsche Bahn are going to be allowed to run trains through the tunnel: http://uk.news.yahoo.com/18/20091216/tb ... 68574.html (http://uk.news.yahoo.com/18/20091216/tbs-deutsche-bahn-gets-green-light-for-e-5268574.html)

I do like that BBC report though! Itsa Deff trap, innit!
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: Owain on December 19, 2009, 08:02:19 PM
Quote from: "Anthony"I do like that BBC report though! Itsa Deff trap, innit!

I had to laugh at the video, the woman states 'there was no oxygen in the tunnel' ?  :shock: How were there no deaths !?  :lol:  :P

The old man doesnt seem to think hes heard enough so he keeps dipping down to speak into the microphone  :lol:

Oh and too the guy, nice french impression  :wink:  :lol:
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: pussinboots on December 19, 2009, 08:32:23 PM
Yes, I loved his impression of a French person as well, haha.

Quote from: "Anthony"Eurostar are building up quite a disastrous reputation. Anyone who uses them knows their food, service and prices leave a lot to be desired (cue someone telling me I'm wrong). Transferring people to a car shuttle is just plain crazy.

There was some good news the other day that Deutsche Bahn are going to be allowed to run trains through the tunnel: http://uk.news.yahoo.com/18/20091216/tb ... 68574.html (http://uk.news.yahoo.com/18/20091216/tbs-deutsche-bahn-gets-green-light-for-e-5268574.html)

I do like that BBC report though! Itsa Deff trap, innit!

Ah yes, the liberalization of the high-speed rail network. It is good news on one hand, because a little competition might finally get Eurostar and Thalys (in particular) to provide better service and lower their fares, but on the other, a little scary. We might seriously be looking at EasyTrains and RyanRail. Goodbye classy burgundy Thalys and silver TGV, hello bright orange trains with URLs painted on them in which you're charged €10 for a wee.

It will probably be for the better — for Disneyland Paris as well! — but high-speed rail as we know it is in for some serious changes.

(Unless it's too cold and they break down.)
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: bigrossco on December 19, 2009, 08:33:51 PM
BREAKING NEWS

BBC are reporting that There will be no Eurostar services for passengers through the Channel Tunnel on Sunday
Title: Re: Eurostar cancellations
Post by: bigrossco on December 19, 2009, 08:40:53 PM
also see this post:

viewtopic.php?f=4&t=8477 (https://forum.dlpguide.com/viewtopic.php?f=4&t=8477)

More info etc as this was already posted this morning by another member.

It is now looking like eurostar services will not be running tomorrow
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: Anthony on December 19, 2009, 09:00:22 PM
Quote from: "Owain"The old man doesnt seem to think hes heard enough so he keeps dipping down to speak into the microphone  :lol:
Repeating several times - "Deff trap, they should close it! Wonder no-one died!" :lol:

Looking at the snow outside, the driver strike threats and now this, I'm almost glad about leaving it too late to book a Christmas trip. Is anyone here actually heading to DLP this week?
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: kurgly_bird on December 19, 2009, 09:17:30 PM
Quote from: "Anthony"
Quote from: "Owain"The old man doesnt seem to think hes heard enough so he keeps dipping down to speak into the microphone  :lol:
Repeating several times - "Deff trap, they should close it! Wonder no-one died!" :lol:

Looking at the snow outside, the driver strike threats and now this, I'm almost glad about leaving it too late to book a Christmas trip. Is anyone here actually heading to DLP this week?

I was supposed to be, travelled 3 hours from Darlington to King's Cross waited for 2 hours to be told we couldn't go then came back home!
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: bigrossco on December 19, 2009, 09:21:46 PM
Quote from: "kurgly_bird"
Quote from: "Anthony"
Quote from: "Owain"The old man doesnt seem to think hes heard enough so he keeps dipping down to speak into the microphone  :lol:
Repeating several times - "Deff trap, they should close it! Wonder no-one died!" :lol:

Looking at the snow outside, the driver strike threats and now this, I'm almost glad about leaving it too late to book a Christmas trip. Is anyone here actually heading to DLP this week?

I was supposed to be, travelled 3 hours from Darlington to King's Cross waited for 2 hours to be told we couldn't go then came back home!

oh no! sorry to here that
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: bigrossco on December 19, 2009, 10:19:27 PM
have now got this following update from the eurostar website re tomorrow

Eurostar has confirmed that on account of the continuing severe weather conditions in northern France it will not be running any services tomorrow (Sunday 20 December 2009).  

Following the disruption to its services over the last 24 hours, Eurostar does not want to cause its passengers any further disruption and will be conducting a programme of  'test-trains' tomorrow to better understand the problems that have been occurring.

We are committed to restoring our services as soon as possible but our key priority is the safety and comfort of our customers.

We are advising travellers to change their tickets for travel on a later date or have their tickets refunded.

We have confirmed that we will be offering travellers who suffered major delays on their train services last night £150 compensation per passenger in addition to a refund on their tickets and a free return ticket.

Any passengers who were scheduled to travel today can exchange their tickets for travel on a later date or have their tickets refunded.

We will provide a further update tomorrow on www.eurostar.com (http://www.eurostar.com)

All travellers will need to produce details of their booking reference/s to receive compensation.
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: Adam on December 19, 2009, 11:52:34 PM
Quote from: "Anthony"There was some good news the other day that Deutsche Bahn are going to be allowed to run trains through the tunnel: http://uk.news.yahoo.com/18/20091216/tb ... 68574.html (http://uk.news.yahoo.com/18/20091216/tbs-deutsche-bahn-gets-green-light-for-e-5268574.html)

Any news on when they will start their services and where they will run? If they were clever, they would use London Waterloo and offer a Disney service too.
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: smurfy74 on December 20, 2009, 12:02:20 AM
Another Eurostar has broken down

//http://news.bbc.co.uk/1/hi/uk/8422978.stm

We have had loads of problems with Eurostar in our last 8 journeys only 4 have been on time, i feel like im jinxed. Our last train in November was 59 minutes late so we didnt get our half price tickets as compensation as you have to be 1 hour late to qualify.  :cry:
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: bigrossco on December 20, 2009, 03:50:32 PM
This has now been posted on the eurostar site:

Due to the recent disruptions to our services we are offering all passengers who were on the following trains:
9053, 9055, 9057, 9059, 9063, 9163, 9157, 9051, from Friday 18/12/09 and 9043 and 9035 from Saturday 19/12/09, £150 compensation per passenger in addition to a refund on your tickets and a free return journey for future travel.

For more info: http://www.eurostar.com/UK/uk/leisure/c ... nswers.jsp (http://www.eurostar.com/UK/uk/leisure/customer_care/questions_answers.jsp)
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: paul on December 20, 2009, 04:51:56 PM
Quote from: "Anthony"Is anyone here actually heading to DLP this week?

Should have been there tomorrow, should have travelled to Paris today... just spent two nights in London (planned) and visited St Pancras a couple of times - first to collect our tickets ready for today, and then to get more information about what was likely to be happening. The most infuriating thing is that different staff members were giving out different information, and the information was rapidly changing through yesterday.

I really feel for the people who got trapped onboard trains, but am also gutted that our (first) Christmas trip to DLP has been wrecked.  :(

(and tomorrow I'll start the fun of seeing what we can claim refunds on... I've got a feeling we've lost the hotel money cos it was a "christmas offer" for a hotel in paris that we made directly, and specifically said "no cancellations". I did take travel insurance with Eurostar though so will have to investigate).
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: bigrossco on December 20, 2009, 05:04:58 PM
very sorry to here this paul  and hope you can get money back it sure is such a shame for those who wanted to go to DLP durring christmas and will be so many familys who will be feling let down
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: bigrossco on December 20, 2009, 06:01:50 PM
here is a further update that has been provided:

What compensation is Eurostar offering to travellers delayed on Friday 18th and Saturday 19th December 2009?

Eurostar will offer enhanced compensation to travellers on the following services: Trains 9053, 9055, 9057, 9059, 9063, 9163 on Friday 18th December, and trains 9035 and 9043 on Saturday 19th December.
Enhanced compensation consists of the refund of your journey, an additional free return journey on Eurostar in the next 12 months, £150 / €170 in cash and any reasonable out-of-pocket expenses.

Eurostar will also offer compensation for any passengers whose train was delayed by more than one hour. For delays of 60 minutes or more, we offer a complimentary one-way journey in the same class of travel as your original ticket, or a 50% discount off a return fare in the same class of travel. If you were delayed by 120 minutes or more we offer a complimentary return journey in the same class as your original ticket.

What compensation are you offering for travellers who could not travel over the weekend?

Eurostar travellers with bookings for travel on Saturday 19 December or Sunday 20 December 2009 should change their tickets for travel on a later date or have their tickets refunded. This can be done free of charge through your original point of sale up to two months after the original date of travel. In addition, Eurostar will be reimbursing reasonable out-of-pocket expenses.  


This info was found at: http://www.eurostar.com/UK/uk/leisure/c ... nswers.jsp (http://www.eurostar.com/UK/uk/leisure/customer_care/questions_answers.jsp)
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: bigrossco on December 20, 2009, 09:38:44 PM
Here is the latest update from Eurostar but it sadly is bad news for tomorrow:


EUROSTAR WILL NOT BE OPERATING SERVICES ON MONDAY 21 DECEMBER 2009

Eurostar, at 20:00 (GMT) announced that it will not be operating services on Monday 21 December in light of forecasts of further snowfall in northern France.

As a result of the test runs that were conducted today we now understand the cause of the disruption over the weekend and have identified the modifications that are required.  

As we suspected, the acute weather conditions in northern France have caused the disruption.  Every year we carry out a 'winterisation' programme of the entire fleet which to date has successfully protected our trains.  We now know, however, that we need to further enhance the snow screens and snow shields in the power cars of the trains.  

We have already started making the modifications and to ensure that these new protection measures work effectively we are conducting a further series of test runs tomorrow.  Our priority is ensuring that when we resume services we provide our customers with a robust and reliable operation.

We sincerely regret having to take this decision and we understand how frustrated and disappointed travellers will be, particularly those who have been waiting to travel for the last two days.  

We strongly advise passengers whose travel is non-essential to change their booking to a later date or claim a refund on their tickets. This can be done free of charge through your original point of sale up to two months after the original date of travel.

For customers who have been unable to travel over the last few days, Eurostar will cover the cost of out-of pocket expenses, for example, hotels and taxis. Full details of our compensation policy are in the relevant FAQ.  

We will provide a further update on our services by 18.00 on Monday evening
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: Anthony on December 21, 2009, 12:42:46 AM
Winterisation!

That's my new favourite word. :lol:
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: Anthony on December 21, 2009, 05:27:17 PM
Limited service from tomorrow: http://www.telegraph.co.uk/travel/euros ... tdown.html (http://www.telegraph.co.uk/travel/eurostar/6859066/Eurostar-trains-will-restart-on-Tuesday-after-three-day-shutdown.html)
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: davewasbaloo on December 21, 2009, 05:40:43 PM
Sadly, this is why we rarely plan travel during the winter.
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: Adam on December 21, 2009, 10:50:12 PM
Hopefully, once this is all resolved and the schedule is back to normal, they can get to the bottom of the fault with the trains - you would have thought they would have accounted for UK weather when they designed the trains!

Bring back steam trains!
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: kurgly_bird on December 22, 2009, 05:33:06 PM
Disney have rescheduled our trip to April, the agent on the phone told us that eurostar have pretty much begged Disney to do this for everyone as they had so many people claiming for refunds on missed Disney trips. It's just been such a mess, but it looks like they've solved the problem at last.
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: The Butlin Boy on December 22, 2009, 06:23:02 PM
Quote from: "kurgly_bird"Disney have rescheduled our trip to April, the agent on the phone told us that eurostar have pretty much begged Disney to do this for everyone as they had so many people claiming for refunds on missed Disney trips. It's just been such a mess, but it looks like they've solved the problem at last.

I'm glad to hear that you'll at least get there in the end :)
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: Anthony on December 22, 2009, 08:31:00 PM
There are also strikes on RER A line trains, although reading their site it seems 3 out of 4 trains are due to run during daytime tomorrow and 1 out of 4 at other times: http://www.ratp.com (http://www.ratp.com)
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: bigrossco on December 22, 2009, 08:49:02 PM
and then with all this snow as well causing disruptions to flights as well !

You think we would learn lesssons after so many years and they would be much better prepaired
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: bigrossco on December 22, 2009, 09:34:43 PM
Latest update from eurostar:

The procedures that were put in place to prioritise passengers have worked well and in the course of today the backlog of passengers from the weekend has been cleared.

Eurostar will continue to operate a restricted service on Wednesday 23 and Thursday 24 December. Trains will be running throughout the day. An indicative timetable can be accessed through the link below.

Customers with tickets for travel between Saturday 19 and Thursday 24 December can come to the terminal on either Wednesday or Thursday and we will do our best to allocate a seat on the next available train.

Below link will take you to the timetable for the 23rd (have shortned this as was long!)

//http://bit.ly/8kXD2O
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: bigrossco on January 01, 2010, 05:59:04 PM
EUROSTAR RUNNING NORMAL SERVICE

We are now running a normal service and we recommend that you check-in at least 30 minutes before the departure time shown on your ticket. We are very sorry for the inconvenience caused to passengers caught up in the disruptions before Christmas. We really appreciate your patience and understanding during this difficult period.

A letter has also been posted by the CEO of the eurostar regarding the events of what happend:

//http://www.eurostar.com/UK/be/leisure/travel_information/before_you_go/ceo_statement.jsp
Title: Re: News Report; Thousands in Eurostar 'nightmare'
Post by: paul on January 02, 2010, 10:50:16 AM
Eurostar have now also refunded automatically any internet-booked tickets for cancelled trains, where people did not use the tickets on a later date. Still got to wait upto 4 weeks for out-of-pocket expenses to (potentially) be refunded though.
Title: Re: Eurostar service updates
Post by: Anthony on January 07, 2010, 02:05:15 PM
Another train stuck in the tunnel - now towed out but more disruption:
http://news.bbc.co.uk/1/hi/england/kent/8445531.stm (http://news.bbc.co.uk/1/hi/england/kent/8445531.stm)
Title: Eurostar service updates
Post by: davewasbaloo on January 07, 2010, 03:41:22 PM
Hi folks,

It has been a fun day. After leaving my home at 6:30 this morning, I finally got to St Pancras at 10:18 (bear in mind this is usually a 60 - 75 minute journey for me). There were delays. I was advised by staff to go back home once I got off the train.

Sadly, as I passed all the Eurostar boards, the signs cam up delayed. Then the announcements starter. All Eurostar trains are delayed or cancelled and they are offering money back/ change bookings now.

If anyone is going, please check before you travel. It was like a refugee camp, and the amount of tears by the DLP families. Fun stuff. Not.

I finally got home and am starting to work 8 hours after leaving for work.  :(
Title: Re: More Eurostar woes - warning
Post by: bigrossco on January 07, 2010, 04:24:47 PM
this is putting the eurostar service to a great shame, and this is made worse with weather condition's in parts of the UK also delaying or cancelling flights

You would think we would all be able to better perpair for this weather but nooo

BBC has reported this is due to ANOTHER broken down train

 Eurostar train broke down inside the Channel Tunnel for two hours after suffering traction problems.

The service, which had been due to arrive at London St Pancras from Brussels at 0856 GMT, arrived in Ashford at about noon.

Eurotunnel said a rescue engine towed the train out and the 234 passengers had heat and light at all times.

Eurostar said all of the passengers arrived at London St Pancras at about 1220 GMT.

The breakdown has caused freight delays through the tunnel, according to Eurotunnel.

It said passenger services had not been badly hit as not as many people travel at this time of year.

A spokeswoman for Eurostar said it did not know what caused the fault and could not rule out snow being a factor.

Until the problem is identified Eurotunnel is only allowing Eurostar to send one train at a time through the tunnel.

In December more than 2,000 people were trapped inside the Channel Tunnel for hours after five trains suffered electrical failure due to freezing conditions.


Latest from EUROSTAR

Because of the current bad weather conditions across northern Europe Eurostar will be running a restricted service over the next few days.

In particular, the last trains today Thursday will be running earlier than usual. Last departures are: London to Brussels 18:35, London to Paris 19:02, Brussels to London 17:59, Paris to London 19:13.

If you do not need to travel we recommend you cancel or postpone your trip. Your ticket can be exchanged or refunded for free through your original point of purchase at any time in the next two months. If you booked on eurostar.com and have a non-changeable ticket, please contact us on 08432 186 186 (from the UK), 01.70.70.60.88 (from France) or 02 400 67 31 (from Belgium) to make your change anytime within the next two months.

Travellers with tickets on trains that are now cancelled (trains 9044, 9053, 9054, 9059, 9063, 9158 and 9163) will be accepted on all other trains today and should make their way to our stations as soon as is practicable but no later than one hour before the last train shown above. Please note availability on the final trains of the day will be severely limited.

Travellers with tickets on all other trains should check-in 45 minutes before the departure time shown on your ticket.
We are very sorry for any inconvenience this may cause and again would like to stress that our customers' comfort remains our priority in every decision we are making.
Title: Re: More Eurostar woes - warning
Post by: davewasbaloo on January 07, 2010, 04:50:39 PM
To be fair, it is not just Eurostar and Eurotunnel. I was trapped on a train for 2 hours this morning (over the hour journey in) going into London. We had picked up passengers at every station, so people were standing like sardines in a tin. I was busting for the loo and there was no way I could use one. It was aweful
Title: Re: More Eurostar woes - warning
Post by: bigrossco on January 07, 2010, 05:22:17 PM
that is such a shame and as you said all the people who would of been wanting to go to DLP and will be stuck :(
Title: Re: More Eurostar woes - warning
Post by: bigrossco on January 07, 2010, 11:07:38 PM
Euro star have posted the following update regarding services up to and including sunday:

//http://eurostar-en.custhelp.com/cgi-bin/eurostar_en.cfg/php/enduser/std_adp.php?p_faqid=4007&p_created=1262891700&p_sid=Dl6SrqRj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0xNzQsMTc0JnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MQ**&p_li=&p_topview=1
Title: Re: More Eurostar woes - warning
Post by: eddieh on January 08, 2010, 05:17:36 PM
Do you think services will be affected by the 28th January?
Title: Re: More Eurostar woes - warning
Post by: davewasbaloo on January 08, 2010, 06:45:27 PM
Depends on the weather. They expect about 2 more weeks of this. But remember, last year's big freeze was in Feb.

Sadly, I learnt a long time ago, do not plan to travel far in Jan, Feb and early March.
Title: Re: More Eurostar woes - warning
Post by: eddieh on January 08, 2010, 07:37:03 PM
Quote from: "davewasbaloo"Depends on the weather. They expect about 2 more weeks of this. But remember, last year's big freeze was in Feb.

Sadly, I learnt a long time ago, do not plan to travel far in Jan, Feb and early March.

Cheers, I am hopeful my trip won't be destroyed by the snow.
Title: Re: More Eurostar woes - warning
Post by: davewasbaloo on January 08, 2010, 10:27:18 PM
If you do not yet have travel insurance, may not be a bad idea to get some now
Title: Re: More Eurostar woes - warning
Post by: bigrossco on January 10, 2010, 05:50:50 PM
I would stronlgy advsise anyone who has booked a holiday even if it is not until December 2010 or even in 2011 or when ever or how far away it is that you should take Holiday Insurance as soon as you book your holiday.

One of the biggest things is people only thinks that your holiday insurance will cover you for WHEN you are on holiday however this is not the case.

It is also strongly recomended that you check you'r insurance company will cover you for cancellations due to weather
Title: Re: Eurostar service updates
Post by: eddieh on January 17, 2010, 02:18:57 PM
I am keeping my fingers crossed that there won't be snow again this month as I'm using the Eurostar to go to Disneyland Paris towards the end of the month. :D
Title: Re: Eurostar service updates
Post by: Adam on February 12, 2010, 01:01:46 PM
The report is in - an interesting read! http://www.eurostarindependentreview.or ... Review.pdf (http://www.eurostarindependentreview.org/pdf/Eurostar%20Independent%20Review.pdf%22%20onclick=%22window.open(this.href);return%20false;)
Title: Eurostar failed trains - Independent Review
Post by: Jonjo on February 12, 2010, 03:37:10 PM
During the night from 18th to 19th December 2009, five Eurostar trains failed in the Channel Tunnel and passengers encountered serious problems in completing their journey to London. One of these trains was from Disneyland Paris and was carrying 664 passengers.

Today an independent review into what happened has been published at //http://www.eurostarindependentreview.org/.

Following the overnight disruption to services on the 18th/19th December, and in the context of ongoing poor weather conditions, Eurostar services were then suspended over the next three days. Eurostar was due to carry around 90,000 passengers during this time.

Below is what the report has to say about Disneyland Paris service (train 9057) that departed Marne-La-Vallée and was returning to London. What is very clear from the report is that conditions on the Eurostar Disney Train deteriorated very quickly. With the rapid build-up of heat after loss of air conditioning, many passengers on the train perceived themselves to be in an emergency situation.

As a frequent Eurostar passanger, the report does not make pleasant reading.

QuoteTrain 9057
The train departed Marne-La-Vallée (the stop for Disneyland Paris), carrying 664 passengers, on time at 19.37hrs and subsequently called at Lille, departing there at 20.50hrs. Many English families with small children were on board and the train crew was French.

At 21.40hrs the train was held in the Coquelles area due to the failure of 9157 in the Tunnel. At 22.08hrs 9057 entered the Tunnel. During this initial passage through the Tunnel loud noises were heard by the Train Manager and passengers and the loss of two motor blocs was reported by the driver.

At 22.40hrs the train stopped in the Tunnel, behind 9053 which was experiencing traction problems. The Train Manager noted that an announcement was made to reassure passengers and water was offered.

At this point, 9057 was at a standstill in the Tunnel, behind 9053 which had failed. An HGV shuttle was to the rear of 9057 and the position of these trains had to be rearranged before it could move. During this period further faults developed within 9057. This led to the isolation of further equipment. A battery reset was required and this was conducted at 00.18hrs.

At 23.48hrs the driver was notified that due to the failure of 9053 ahead, 9057 train would return to Coquelles. This move commenced at 00.41hrs, however the driver subsequently reported "explosion type noises" and loss of further motor blocs. The train came to a stand and failed, in interval 6 at 01.00hrs. At that time the train's pantograph came down. Because the driver had not operated the CS Rad procedure correctly the train did not retain 'vital services'.

9057 lost not only its air conditioning but also ventilation and lighting. In interviews with passengers it was apparent that the temperature inside the train rose quickly (see recommendation 14.1). Parents had to remove their children's clothes leaving them in underwear and nappies. The train was also in darkness. It was reported that some passengers suffered stress and panic attacks and that others started to feel unwell due to the heat.

The Train Manager made announcements to passengers but these were treated with a degree of distrust and many English-speaking passengers said that they could not understand the strong French accent. It was also claimed by passengers in their feedback to the Review that the crew were generally unhelpful and appeared intimidated by passengers. They ignored passengers, refused to answer questions and appeared to go into hiding.

An off-duty Essex policeman had identified himself to the Train Manager and offered help, but this was declined. At this point a paramedic from the Hertfordshire ambulance service had started administering first aid to passengers. A short time later the Train Manager requested urgent assistance from emergency services personnel aboard the train. The Essex policeman volunteered as well as two off-duty members of the British police.

The Train Manager 2 was with the driver in the cab and Train Manager 1 was working on his own with nobody from whom to seek advice. It was reported that he did not cope well and struggled with English so there were communication issues (see recommendation 12). Passengers have no recollection of seeing him walk through the train and he did not brief the catering crew to help. The off-duty Essex policeman stepped in and, according to passenger reports, took control of the situation.

As conditions in the train deteriorated, with temperatures increasing and a lack of air conditioning, a sense of urgency developed among passengers who wanted the doors to be opened. Many of these had small children who were distressed. No food or drink was offered to passengers. Throughout this time the Hertfordshire paramedic was providing medical assistance.

At 01.26hrs the driver reported to the RCC that there were major problems, on board – there was a lack of air and passengers were becoming angry. He was not able to use the radio from his own cab and had to use the telephone in the Tunnel.

A request was made by the train crew to the RCC to allow the the doors to be opened, but before authority for this was given, passengers started to open the doors themselves at 01.36hrs (see recommendation 6). The offduty police began to offer advice and assistance in opening the doors when they saw the difficulties passengers were having. It was reported that it was difficult to read the emergency instructions (see recommendations 13.3 & 13.4). Once the doors were opened and air started to circulate, the temperature improved in some areas (see recommendation 14.2).

Some passengers chose to get off the train, a number to smoke in the Tunnel (see recommendation 15.3), although most stayed onboard.

Meanwhile, an evacuation train (Eurotunnel vehicle shuttle 6667) had left Coquelles at 01.31hrs and arrived in the south tunnel at 01.49hrs. Although a few passengers had already disembarked the train, the official evacuation did not begin until 01.56hrs. Passengers report that no Eurostar staff were visible and that there was a lack of instruction.

Passengers interviewed by the Review team conveyed different experiences on this train with some passengers saying they received help from the FLOR while others received no assistance. As on train 9053, passengers were permitted to take their baggage with them.

Because of the positioning of the train in relation to the two cross tunnels, passengers in the front coaches (nearest the UK end of the Tunnel) were directed towards the cross tunnel at the UK end of the Tunnel. Passengers walked through this passage and onto the single deck of the shuttle. Passengers in rear coaches were directed to walk through the cross tunnel at the French end and to board the bottom level of the double deck of the shuttle.

Conditions for passengers on this shuttle were poor. It was cold and passengers reported that it was dirty. All passengers, including pregnant women and small children had to sit on greasy floors or to lean against the sides of the carriage. The FLOR found it difficult to identify the Train Manager from 9057 on 6667 (see recommendations 7.7 & 7.8).

The shuttle then departed at 03.52hrs, arriving at 04.16hrs on platform F4 at the Coquelles Terminal. Whilst on route to Coquelles, three medically trained rescue staff walked through the train, checking if anyone required medical assistance.

On arrival at Coquelles, passengers were asked if they wished to leave the train, rather than wait and be transported onto London. Eleven passengers left the train at this point and were transferred to Calais Frethun to await a passenger train.

After a period of time Eurotunnel provided water and around 800 pastries to Eurostar passengers on the shuttle (this was in addition to the arrangements it was making to cater for around 1,000 of its own customers in Folkestone and around 600 in Calais). Some of this food was distributed by Eurotunnel staff throughout the carriages; however, most passengers were required to proceed along the train to collect this.

Because many passengers were unfamiliar with the layout of the shuttle and hence unsure as to whether they were in the single or double deck, there was some confusion about where refreshments were being distributed (see recommendations 7.5 & 7.6).

Eurotunnel staff were available on the train to provide information, however this appeared to have been provided largely in response to passenger questions rather than through proactive announcements. Passengers were required to remain on the shuttle for a period of time prior to being allowed off in small numbers to the platform area to smoke.

At this point Eurostar thought passengers were being looked after at the terminal indicating that there were issues with the communication. During this period, the toilet facilities quickly became unpleasant. There were only 10 toilets – six in the single shuttle and four on the lower deck of the double deck shuttle.

Although Eurotunnel provided some additional toilet paper, they did not clean or empty the toilets, which were overflowing (see recommendation 16.4). This led to passengers designating one carriage as an open toilet area.

Passengers have no recollection of any senior member of Eurostar or Eurotunnel staff, or other authorities, other than the three medically trained FLOR staff, walking though the shuttle to see how the 650+ passengers were, or to provide explanation or instructions (see recommendation 16.1).

At 05.44hrs, the shuttle left Coquelles for the Folkestone Terminal, arriving there at 06.20hrs. Upon arrival passengers remained on the Eurotunnel vehicle shuttle for some time awaiting the arrival of a Eurostar train (9096) at 08.13hrs (see recommendation 16.2). At this point there appear to have been no announcements by authorities and passengers had no idea what was happening. Passengers' feedback to the Review states that they felt they were being held 'captive' on the train and that tempers became frayed.

The transfer of passengers to 9096 began at 08.15hrs and was then conducted via a limited number of doors. Because platforms in the Eurotunnel terminal have been constructed for use by vehicle shuttles, there was a large stepping distance between the platform and Eurostar trains, which do not normally use these platforms. To facilitate evacuation, the authorities had put in place ramps. Again passengers have no recollection of anyone in authority walking through the train to see the conditions of the passengers or explain what was happening. This transfer was completed by 09.15hrs. Women and children were evacuated first from the shuttle and were left to wait for a time outside on a platform in freezing temperatures before boarding the Eurostar train (see recommendation 16.3).

This relieving Eurostar service 9096 was loaded with the 664 passengers from 9057, together with approximately 270 people from 9059, and departed Folkestone Terminal at 10.30hrs. The Train Manager from 9057 took charge of this train and the staff from 9059 were on board, although it is reported that they locked themselves away because they were afraid of passenger unrest.

There was a subsequent delay to this train of a further 30 minutes, which finally departed the Eurotunnel / Network Rail (CTRL) boundary at 10.55hrs, arriving in St Pancras at 11.53hrs (10.53hrs GMT).

Eurostar has said it is working with Eurotunnel to undertake a comprehensive review of all the procedures for rescue and evacuation from the Tunnel and as part of this they will be jointly purchasing two further rescue locomotives, to improve the rescue process. They will also be investing £12 million in a state-of-the art communications system which will significantly improve communications within the Tunne

In addition to the above measures Eurostar are going to be making the following further improvements to their customer care and communication processes including:

24/7 call centre operating during periods of disruption
Regular SMS text messaging and email updates for customers
A more robust contingency plan to draft in extra staff during disruption
Appointing a new Director of Business Service Continuity to take charge of the implementation of all these changes so they are carried out speedily and effectively

Finaly Eurostar stated that it is fully committed to ensuring that the disruption their travellers experienced before Christmas never happens again and that they wish to win back passanger confidence and trust in their service.
Title: Re: Eurostar failed trains - Independent Review
Post by: pussinboots on February 12, 2010, 04:27:53 PM
"This led to passengers designating one carriage as an open toilet area. "

Goodness... I wonder how long it would have taken the passengers to resort to cannibalism at that rate.
Title: Re: Eurostar failed trains - Independent Review
Post by: Anthony on February 12, 2010, 04:50:58 PM
QuoteFinaly Eurostar stated that it is fully committed to ensuring that the disruption their travellers experienced before Christmas never happens again and that they wish to win back passanger confidence and trust in their service.
...Er yeah, good luck with that. Maybe it was a complete one-off, but that is a very disturbing read.

Will merge our Eurostar topics together... [edit] ...done. An official Eurostar topic. :wink:
Title: Re: Eurostar questions and updates
Post by: littlemermaid83 on February 12, 2010, 06:46:24 PM
That report made me feel sick.

I know for sure that i will never travel by Eurostar to DLP in the Winter again.  I'll stay at home instead.
Title: Re: Eurostar questions and updates
Post by: smurfy74 on February 12, 2010, 06:51:34 PM
At least now its happened then it shouldnt happen again to such a terrible degree in the future. I feel terrible for the people that were on board although i cant believe how stupid some passengers were that got out the train in the tunnel to smoke are these people stupid!!!!! We were held up by the tunnel fire and tbh eurostar and disney were great, we got a free night in the NPBC and our evening meal and breakfast laid on, granted information wasnt forthcoming but we didnt worry about it until it was time to go home, some people said they had spent all day at the station waiting for information, we had our credit cards and our annual passes and worse case scenario we were going to pay for a night ourselves and claim it back on insurance but Disney and Eurostar sorted everything out =D>  =D>  =D>
Title: Re: Eurostar questions and updates
Post by: luke85 on February 14, 2010, 04:46:44 PM
Hi all!

Just booked our next trip to DLP for June, however as I booked the Eurostar tickets separately (cheaper) from the hotel & park package, I wondering if anyone knew if it would be possible to add Disney Express nearer the time of our trip?
Title: Re: Eurostar questions and updates
Post by: littlemermaid83 on February 14, 2010, 07:05:44 PM
Yes you can add DE to your booking, just make sure you do it 48hours before you leave.
Title: Re: Eurostar questions and updates
Post by: luke85 on February 14, 2010, 08:06:45 PM
Brilliant, thanks littlemermaid83! Not sure if I will add it yet, but good to know I have the option if I change my mind!
Title: Re: Eurostar questions and updates
Post by: smurfy74 on February 14, 2010, 08:43:57 PM
im always in 2 minds about DE but im glad i get it because it means when we get there its straight to the parks, i dont want to mess around :-)
Title: Re: Eurostar questions and updates
Post by: Dizzy Disney Mum on March 01, 2010, 08:06:04 PM
I don't know if this is the correct place to ask this, but has anyone used Leisure Select on the direct Eurostar?

I am thinking of using it one way as a treat, and was wondering if it is worth the extra money, and which direction is better to use it? We usualy travel to/from Ashford.

I would really appreciate anyone's comments on this!
Title: Re: Eurostar questions and updates
Post by: kelly.dylan on March 04, 2010, 08:57:35 AM
Quote from: "luke85"Hi all!

Just booked our next trip to DLP for June, however as I booked the Eurostar tickets separately (cheaper) from the hotel & park package, I wondering if anyone knew if it would be possible to add Disney Express nearer the time of our trip?

Hi,

I was going to book the eurostar direct yesterday and when i called they said they dont do Disney Express anymore you can only get that if you book direct from DLP?
Not sure if this is right so if you find out that you can book it with eurostar please let me know,
Thanks, Kelly x
Title: Re: Eurostar questions and updates
Post by: luke85 on March 04, 2010, 11:12:31 AM
Quote from: "kelly.dylan"
Quote from: "luke85"Hi all!

Just booked our next trip to DLP for June, however as I booked the Eurostar tickets separately (cheaper) from the hotel & park package, I wondering if anyone knew if it would be possible to add Disney Express nearer the time of our trip?

Hi,

I was going to book the eurostar direct yesterday and when i called they said they dont do Disney Express anymore you can only get that if you book direct from DLP?
Not sure if this is right so if you find out that you can book it with eurostar please let me know,
Thanks, Kelly x

I think in order to get Disney Express you have to book your hotel and park tickets through Disney direct, that's my understanding of it anyway.
Title: Re: Eurostar questions and updates
Post by: kiki_304 on March 04, 2010, 08:20:28 PM
Quote from: "kelly.dylan"
Quote from: "luke85"Hi all!

Just booked our next trip to DLP for June, however as I booked the Eurostar tickets separately (cheaper) from the hotel & park package, I wondering if anyone knew if it would be possible to add Disney Express nearer the time of our trip?

Hi,

I was going to book the eurostar direct yesterday and when i called they said they dont do Disney Express anymore you can only get that if you book direct from DLP?
Not sure if this is right so if you find out that you can book it with eurostar please let me know,
Thanks, Kelly x


You have to add the Disney Express to your DLP booking.  Call Disney (if you book direct with Disney) and ask them to add it.  Eurostar do not control the DE, it is Disney.  HTH

I just booked and will be adding mine at a later date.
Title: Re: Eurostar questions and updates
Post by: Thrills on March 10, 2010, 12:17:00 PM
Not really a Eurostar question but still a kind of related question (a thing I always seem to forget when travelling to DLRP by train). The end stop of my TGV is Gare Du Nord but I always forget how to get away from there. I remember something about taking RER A to Chatelet les Halles and from there a RATP to Marne la Vallee (or Val D'europe actually). And what about tickets, I can remember to have bought tickets beforehand in the TGV, is that still possible?
Title: Re: Eurostar questions and updates
Post by: doombuggy on June 02, 2010, 02:45:31 AM
Quote from: "Dizzy Disney Mum"I don't know if this is the correct place to ask this, but has anyone used Leisure Select on the direct Eurostar?

I am thinking of using it one way as a treat, and was wondering if it is worth the extra money, and which direction is better to use it? We usualy travel to/from Ashford.

I would really appreciate anyone's comments on this!

A couple was in our shop on Saturday and I stuck up a conversation about going to DLP after spending a week in London this October.  The gentleman recommended the upgrade on the Eurostar, as he said he heard it was worth it.  But as they had never travelled to DLP that way, I wouldn't mind hearing anyone else's input on the more expensive ticket...
Title: Re: Eurostar questions and updates
Post by: DopeyDad on June 02, 2010, 09:20:57 AM
the difference in price between the 2 tickets can vary depending on how early you book, which gets a cheaper standard ticket. Leisure select is really nice if you value extra aisle and leg room which can be good if you have very small children with you. You also get a lot less 'traffic' of people squeezing along the aisles going to toilets or buffet car which makes for a more relaxing journey. They serve a reasonable meal and coffee too which you may value if you're traveling early.
We've used it when the price difference wasn't great and my wife never wanted to use standard again as its a much calmer journey (we have 2 small children), it's not a particularly long journey and even standard is much better than domestic UK rail. Standard can also give very good value for money if you book early.
So, I guess you get what you pay for, depends how much you want peace and quiet and legroom, or how much you want value for money.
Title: Re: Eurostar questions and updates
Post by: Dolph7800 on July 23, 2010, 05:00:44 PM
Hello all!

Does anyone know when Eurostar will start selling tickets for mid-January 2011? Booked our DLP hotel, but they want over £500 for the train  :shock:  Looking at other dates via Eurostar should be about £222 ish at the cheapest, and although the calendar goes up to mid-Jan there are no trains available  :?

Looking forward to my 3rd visit to the Sequoia Lodge!
Title: Re: Eurostar questions and updates
Post by: loladelorean on July 23, 2010, 08:04:29 PM
Have you tried phoning eurostar? We wereable to get our tickets before they were available online, and for less than we expected to pay. It was very easy to book over the phone.
Title: Re: Eurostar questions and updates
Post by: Dolph7800 on July 24, 2010, 10:06:02 AM
Quote from: "loladelorean"Have you tried phoning eurostar? We wereable to get our tickets before they were available online, and for less than we expected to pay. It was very easy to book over the phone.

Yeah, they were unfortunately pretty vague in that they will be available in "a few weeks or so". I was just hoping they would tell me an exact (or near enough) date so I could be ready to book and have it all sorted. Phoned Disney and they quoted a not at all generous £531, more than the cost of the holiday for 3 people!
Title: Re: Eurostar questions and updates
Post by: poppie123 on July 31, 2010, 05:42:30 PM
I rang this morning and was told that January dates will go on sale on the 3rd of August. I want the 6th-10th.

I rang back this evening to ask for a call back when they go on sale and was told that the 3rd wasn't confirmed yet and that she didn't really know what date they would be released  ](*,)
Title: Re: Eurostar questions and updates
Post by: CafeFantasia on July 31, 2010, 06:01:51 PM
If you book the Eurostar far enough in advance, you can get a return from London to Disneyland Paris for £59. That's for one adult. So two adults would be £118 in total, and three would be £177. That's the total price when you book online at Eurostar.com

Even at the more usual price of £89 for one adult return, you're looking at £267 for three adults to go to Disneyland Paris and back.
Title: Re: Eurostar questions and updates
Post by: Dolph7800 on August 03, 2010, 02:45:26 PM
Quote from: "poppie123"I rang this morning and was told that January dates will go on sale on the 3rd of August. I want the 6th-10th.

I rang back this evening to ask for a call back when they go on sale and was told that the 3rd wasn't confirmed yet and that she didn't really know what date they would be released  ](*,)

I check every monring in work, and was amazed that they were finally there, and even better they were cheaper than I had budgeted  :D/  Only £197 for the 3 of us (£222 I had calculated), so in total our hol comes to £545 instead of the £930 that Disney were quoting to do the stay with Eurostar  :shock:
Will probably add Disney Express a bit nearer the time, but other than that I am well pleased it is all sorted  :D
Title: Re: Eurostar questions and updates
Post by: Tubbyherman on August 03, 2010, 04:36:04 PM
I'm really impressed with Eurostar at the moment. I rang yesterday to see if tickets were available for next February and was told they were expecting them very soon and took my details to call me when they are released. At 8.30am this morning they called, and by 9.30am I'd booked the tickets. Standard return fare from Ashford (3 adults and 1 child) on direct train £251, but we went for Leisure Select there and Standard back at a cost of £411. Was very pleased with these prices as the cost was much higher if booking with Disney direct.
Title: Re: Eurostar questions and updates
Post by: poppie123 on August 03, 2010, 09:39:04 PM
I booked mine too today, I am doing a solo trip from the 6th-10th of Jan.

Eurostar £69 return on the direct train from Ashford.  :thumbs:
Title: Re: Eurostar questions and updates
Post by: kelly.dylan on August 03, 2010, 10:11:23 PM
I booked mine for 2nd feb today too £182 for 2 adults and 1 child and he upgraded us to 1st class on the way there too :D/
Title: Re: Eurostar questions and updates
Post by: doombuggy on August 04, 2010, 01:00:28 AM
I booked my tickets for Oct 30 - Nov 3 for less than I thought.  If I remember correctly, it was 100 pounds round trip.  I just  booked the standard tickets, but I am already spending a lot for this trip.  I am looking forward to it though!!
Title: Re: Eurostar questions and updates
Post by: dawnfletch on August 17, 2010, 03:23:02 PM
Ive booked just the train from Ashford & i was wondering about the kids pack.
My son is 3 will he get a kids pack? He didnt last year & i didnt see any children with them.
We are not bothering with the Disney Express with only stopping at Hotel New York its not worth the money,it will only take a few mins to pick our suitcases up.
Title: Re: Eurostar questions and updates
Post by: Owain on August 24, 2010, 10:31:45 PM
Im so happy with our bookings 3 Youth Returns Tuesday 19th and Saturday 23rd October £59 each with a change at lille, where as it would be around £159 to go direct  !

Plus our first day we get to disney at 11 instead of 1 !
Title: Re: Eurostar questions and updates
Post by: Owain on September 02, 2010, 01:23:23 AM
Sorry to be annoying but for a first time eurostar this october i wanted to know what is the whole process.

Where using the eticket machines.

So what is the process from getting your tickets to checking in, luggage passports to boarding etc ?

Thanks if anyone can give me an example :)
Title: Re: Eurostar questions and updates
Post by: DopeyDad on September 02, 2010, 01:46:17 AM
Hi Owain, haven't used the print at station tickets so can't say I've used the machines there, I think they are very straight forward though. We've printed our tickets at home and when you enter the station you'll see scanning machines next to the turnstiles that you need to enter through. there are also staff about to help. I guess if you print at station the process will be the same, scan at turnstile and away you go. Luggage goes with you all the way on to platform and you'll take on to the train yourself, be warned that the Eurostar is not terribly well equipped to deal with a train full of holiday makers and their luggage. If you can get on the train early, I would, as getting your luggage stowed away will be a lot easier. If you get on at Ashford its a bit more rushed as the train only stops briefly but it's still ok. Passports are checked at the station but be aware they will be checked again on train, we've only now learnt not to pack them away once on the train as getting them out of that suitcase, now at the bottom of a pile of suitcases is a royal pain. We've always really enjoyed going by Eurostar, it's easier to keep the kids happy than by car or plane and it greener too, plus you arrive slap bang in the middle of the resort which makes for more park time on arrival and departure days, we're usually in parks till about 18.00 then catch the 19.00ish direct service home. I guess you've already bought your tickets but if you choose to use Eurostar again I'd recommend using the website function to choose your individual seats, particularly if you're travelling with children its nice to get seats in a carriage at either end of the train as you'll get less traffic of people going up and down aisles to buffet/toilets etc. Direct service is always good if you can be at London/Ashford early enough, if you have to change at Lille it's not too difficult and you have about 45 mins to wait for the TGV which again will take you straight to the parks.
It's really much simpler than flying, last year we hit terrible traffic and arrived at Ashford with only 10 mins to go but were able to park, get through passport control, show tickets and be on the platform in time, plus they bumped us up to first class  :D Have fun
Title: Re: Eurostar questions and updates
Post by: Owain on September 02, 2010, 05:19:14 PM
Quote from: "DopeyDad"Luggage goes with you all the way on to platform and you'll take on to the train yourself, be warned that the Eurostar is not terribly well equipped to deal with a train full of holiday makers and their luggage. If you can get on the train early, I would, as getting your luggage stowed away will be a lot easier.

Luggage is my main concern, what size suitcases did you take ?

Quote from: "DopeyDad"Passports are checked at the station but be aware they will be checked again on train, we've only now learnt not to pack them away once on the train as getting them out of that suitcase, now at the bottom of a pile of suitcases is a royal pain.

Check ! Always keep passports on you  :lol:

Quote from: "DopeyDad"I guess you've already bought your tickets but if you choose to use Eurostar again I'd recommend using the website function to choose your individual seats, particularly if you're travelling with children its nice to get seats in a carriage at either end of the train as you'll get less traffic of people going up and down aisles to buffet/toilets etc.

Yeah we have prebooked our seats, we booked 3 seats on a table seat in carriage 4.  


Quote from: "DopeyDad"if you have to change at Lille it's not too difficult and you have about 45 mins to wait for the TGV which again will take you straight to the parks. Have fun

Yeah we have the change at lille, should be fun though as we arrive much earlier than if we got the direct service even if we have to get up early  ;)

Thanks dopey dad, youve been very helpful !
Title: Re: Eurostar questions and updates
Post by: DopeyDad on September 02, 2010, 07:20:56 PM
Hi Owain, we're 2 adults and 2 kids but we end up with 1 large suitcase,1 large holdall, pram and hand luggage. A lot of things will fit in the parcel racks above your seats, pram, all but the larger holdalls etc. There's space for large suitcases at each end of the carriages and some designated luggage areas in I think 1 carriage somewhere near the middle but we've not used this as we want our bags nearby for quick exit to the parks. If the space on each carriage runs out you'll often see luggage in the small areas by the doors, I try to check with a conductor which side we'll exit the train from if I have to do this and it pays to get to your luggage a few minutes before arrival so you can get them out of everyone elses way. Generally I find that everyone is in the same boat on this and it's really nice when you see people helping each other out getting heavy cases off the train. It's all part of the fun and not a big problem at all, we're gotten quite adept now and it's surprising how quickly you can get 1 child, 1 baby, pram, suitcase, bag and holdall off the train when you can see the parks waiting   :D
Title: Re: Eurostar questions and updates
Post by: Owain on September 04, 2010, 11:24:18 AM
Quote from: "DopeyDad"There's space for large suitcases at each end of the carriages and some designated luggage areas in I think 1 carriage somewhere near the middle

Thanks DopeyDad, We will probably take 1 medium/large suitcase with us each and hand luggage. So glad to here that you can take large suitcases  :)
Title: Re: Eurostar questions and updates
Post by: Curlywurli on September 07, 2010, 05:44:07 PM
Does anyone know what I should expect to pay for Eurostar- two adults and two children in May? Booking through Disneyland seems really expensive when I've looked at other months. Thanks
Title: Re: Eurostar questions and updates
Post by: kelly.dylan on September 07, 2010, 05:50:18 PM
Quote from: "Curlywurli"Does anyone know what I should expect to pay for Eurostar- two adults and two children in May? Booking through Disneyland seems really expensive when I've looked at other months. Thanks
I paid £182 for 2 adults and 1 child in Feb. I think the price was one of the cheapest they could do so the earlier you book the cheaper it will be :D
Kelly x
Title: Re: Eurostar questions and updates
Post by: CafeFantasia on September 07, 2010, 06:00:41 PM
For 2 adults, you can go from London to Disneyland Paris and back again for as little as £139 in total. That's £139 for 2 adult return tickets, booking on Eurostar.com. Pretty good value I think :-)
Title: Re: Eurostar questions and updates
Post by: DopeyDad on September 07, 2010, 08:00:05 PM
Book as early as possible though as prices will rise the nearer to departure you get. I forgot this time and it's cost me an extra £80 or so. Doh!
Title: Re: Eurostar questions and updates
Post by: Curlywurli on September 07, 2010, 08:26:18 PM
Thank you  :)  I did think that nearly £500 was excessive! I'm going to phone Eurostar and ask when tickets will be available.
Title: Re: Eurostar questions and updates
Post by: DopeyDad on September 07, 2010, 11:32:39 PM
The prices DLP give you if you book Eurostar in their package are absurd, it's because they pre-purchase with Eurostar and sell at a premium, go direct to Eurostar.com and you'll save a fortune, plus you can choose your seats. I think you can book about 6 months in advance, from about 3 months in advance you may find prices increase.
Title: Re: Eurostar questions and updates
Post by: Tubbyherman on November 11, 2010, 03:38:34 PM
I just wondered if anyone travelling in the new standard premier class can tell me what the new breakfast is like? I understand it's no longer a hot meal and more of a continental breakfast. Thanks.
Title: Re: Eurostar questions and updates
Post by: Adam on November 11, 2010, 04:23:47 PM
The Eurostar website says:

"Before 11am this includes breakfast pastries, yoghurt, juice and tea or coffee to get your day off to a fresh start."

So, yes, it's continental now. I traveled over the changeover, so got old breakfast but new dinner. You got all of the new menu before, but also a hot meal (three or so of sausage, bacon, beans, egg etc.). Shame, as it is all cooked beforehand and not on the train, so easy to provide still.

The new dinner for me was a ham and cheese sandwich, prawn salad, salami, chocolate, bread roll and drink, which was perfectly nice and delicious, but not as substantial as previously. It changes, so you may get a better meal - a sample menu is @ http://www.eurostar.com/pdf/food_on_boa ... P_menu.pdf (http://www.eurostar.com/pdf/food_on_board/Sample_SP_menu.pdf%22%20onclick=%22window.open(this.href);return%20false;)
Title: Re: Eurostar questions and updates
Post by: YarraValley on November 18, 2010, 11:18:32 PM
I am planning on making a telephone booking for the Eurostar direct to Disneyland Paris for next year.  

Can any one tell me please how long the phone call will take?  

International calls can be very expensive especially when you're put on hold.  I've already established that booking the Disneyland hotels can take up to half an hour and I therefore use a different international phone code that charges in half hour blocks.  I can also dial a different code that will charge by the minute or a ten minute cap which naturally works out much cheaper.

I know you can book online but I prefer to book by phone re credit card security and I suspect I need to for this booking as the online system at present is only allowing bookings 4 calendar months ahead whereas Disneyland trips are allowed to be booked 180 days ahead.

Thank you.
Title: Re: Eurostar questions and updates
Post by: mdw on November 24, 2010, 08:58:57 PM
hi,

We are travelling on the eurostar direct to disney on 13th june 2011. We are taking our daughters,aged 4 and 2. We havent paid for a seat for our youngest. Does this mean she wont get an 'activity pack'? We have booked through 'thomas cook'. Can we book our seats? or do you just get what you are given? Im worried we wont all be sat together.
Title: Re: Eurostar questions and updates
Post by: bigrossco on November 24, 2010, 09:01:23 PM
unsure re activity pack

re sitting together, if you speak to thomas cook they may be able to find out your seat numbers / allocated seats for the eurostar and you may also possibly be able to change where you are sitting i.e. at a table
Title: Re: Eurostar questions and updates
Post by: bigrossco on November 24, 2010, 09:03:31 PM
Quote from: "YarraValley"I am planning on making a telephone booking for the Eurostar direct to Disneyland Paris for next year.  

Can any one tell me please how long the phone call will take?  

International calls can be very expensive especially when you're put on hold.  I've already established that booking the Disneyland hotels can take up to half an hour and I therefore use a different international phone code that charges in half hour blocks.  I can also dial a different code that will charge by the minute or a ten minute cap which naturally works out much cheaper.

I know you can book online but I prefer to book by phone re credit card security and I suspect I need to for this booking as the online system at present is only allowing bookings 4 calendar months ahead whereas Disneyland trips are allowed to be booked 180 days ahead.

Thank you.

this depends how busy they are realy, to be honest it wont always take long to book, if you know what you want, when you want to go it  makes it alot quicker
Title: Re: Eurostar questions and updates
Post by: YarraValley on November 29, 2010, 01:30:10 PM
Thanks bigrossco.  You were right.  I phoned mid morning (UK time), was put on hold for a couple of minutes but when answered, the whole transaction was very easy (I knew exactly what I wanted).  Including the being put on hold, the whole call took about 9 minutes.  I was impressed with their efficiency and accuracy as the seats have already been confirmed by email and I can print my own tickets.  Needless to say I'm well pleased and now all I need to do is book the accommodation and when that's done I'll be  :D/  .
Title: Re: Eurostar questions and updates
Post by: Dolph7800 on November 30, 2010, 07:09:54 PM
Looks like Eurostar have had some delays with the snow but not a patch on last winter so far.

Best to keep on eye on their Twitter pages for updates:

http://twitter.com/Eurostar (http://twitter.com/Eurostar%22%20onclick=%22window.open(this.href);return%20false;)
http://twitter.com/EurostarUK (http://twitter.com/EurostarUK%22%20onclick=%22window.open(this.href);return%20false;)
http://twitter.com/Eurostarcomms (http://twitter.com/Eurostarcomms%22%20onclick=%22window.open(this.href);return%20false;)


Service Update - (17.30 GMT)

Due to current weather conditions and as a precautionary measure, speed restrictions are in place on the high speed lines in both the UK and Northern France.

As a result Eurostar service are subject to delays of up to 90 minutes. In light of the knock on impact, regrettably it is necessary to cancel some services this afternoon to ensure we can operate all remaining scheduled services

Further information regarding our service tomorrow will be available shortly.
Title: Re: Eurostar questions and updates
Post by: gldc on January 15, 2011, 10:24:39 PM
Do only children get the activity pack or would a 13 year old still be able to get it? and where abouts is it given out?
Title: Re: Eurostar questions and updates
Post by: Adam on January 16, 2011, 02:07:07 PM
If you are at St Pancras, they don't pay much attention and keep putting them out, so a 13 year old should be fine. They are at the information desk in the departure lounge.
Title: Re: Eurostar questions and updates
Post by: toonarmylass on January 24, 2011, 11:35:50 AM
13 yr old would still geta pack as would the2 yr old!!!
Title: Re: Eurostar questions and updates
Post by: aliscrapper on February 08, 2011, 11:38:07 AM
Can children only get the Disney bag if you've booked your Eurostar tickets with Disney?? Thanks.
Title: Re: Eurostar questions and updates
Post by: Adam on February 08, 2011, 01:11:56 PM
They don't check paperwork at St Pancras normally, so any children can get it - even if they aren't going to Disney actually!
Title: Re: Eurostar questions and updates
Post by: aliscrapper on February 08, 2011, 04:57:03 PM
Thanks Adam - that's great news!
Title: Re: Eurostar questions and updates
Post by: gldc on March 27, 2011, 02:36:55 PM
Does anyone know if I can bring hot drinks onto the eurostar? I was planning on going to starbucks across the road to get a hot chcocolate before my trip next month but I was wondering whether it'd be allowed through security and all the way onto the eurostar?
Title: Re: Eurostar questions and updates
Post by: tinkswishes on March 27, 2011, 06:14:16 PM
Quote from: "Adam"They don't check paperwork at St Pancras normally, so any children can get it - even if they aren't going to Disney actually!

Our daughter did not get one and we got on at St Pancras
Title: Re: Eurostar questions and updates
Post by: Adam on March 27, 2011, 08:04:09 PM
Did you go and get one from the counter?
Title: Re: Eurostar questions and updates
Post by: GaryL on March 27, 2011, 09:02:19 PM
We went on Monday and they had run out of the packs so my Daughter didn't get one.
Title: Re: Eurostar questions and updates
Post by: LilysDad on March 28, 2011, 04:30:02 PM
We're booked for the 1/2 term at the end of May and this time are taking the Eurostar to Paris and then changing to the local RER to Marne le Valee.  Will drop off the bags at Disney Express and away we go.

Haven't done this route before though and although I understand its one stop from Gare du Nord to Chatellet les Halles before changing to RER A, I wondered if anyone could give me some firm directions.


All help and any other tips gratefully received.
Title: Re: Eurostar questions and updates
Post by: kiki_304 on April 07, 2011, 11:56:37 AM
Hi, I have only just discovered (after booking with Eurostar yesterday) that Ashford is not open on 2nd Oct for Disneyland.  I actually read on here and called them to find out!

I don't mind going from Ebbsfleet (hope Hubby doesn't either when he finds out), but I need to find some accommodation for the night before and the night of our return.  Does anyone know of anywhere decent nearby, that will not cost the earth.  TIA
Title: Re: Eurostar questions and updates
Post by: Adam on April 07, 2011, 12:50:56 PM
Have you booked via Ashford and they didn't tell you that you would have to go via Ebbsfleet? If so, I would ask them to pay for accommodation and travel for the inconvenience!
Title: Re: Eurostar questions and updates
Post by: kiki_304 on April 07, 2011, 01:29:01 PM
Quote from: "Adam"Have you booked via Ashford and they didn't tell you that you would have to go via Ebbsfleet? If so, I would ask them to pay for accommodation and travel for the inconvenience!

They didn't tell me that it was closed.   I called them and they said they would check the recordings and maybe move the dates.  That would mean changing dates with Disney too though and it would be easier to go on the Sunday!!!

Do you think they would stump up for accommodation though seen as I live 4-5 hrs drive away and would need to have accommodation anyway?
Title: Re: Eurostar questions and updates
Post by: gally80 on April 12, 2011, 02:00:54 PM
Hello guys,

Quick question and Im sure it's not an issue.

I recently booked a trip to DLRP in November with 3 friends. Booked through a travel agent including Eurostar.

I noticed that if you book through Eurostar you get to choose a ticket for a minor (21 - 25) but our agent has just booked 4 adult tickets. Im not bothered, just wanted to make sure this wouldn't be queried by Eurostar.

Many Thanks

Gary
Title: Re: Eurostar questions and updates
Post by: aliscrapper on April 12, 2011, 09:30:04 PM
Quote from: "gally80"Hello guys,

Quick question and Im sure it's not an issue.

I recently booked a trip to DLRP in November with 3 friends. Booked through a travel agent including Eurostar.

I noticed that if you book through Eurostar you get to choose a ticket for a minor (21 - 25) but our agent has just booked 4 adult tickets. Im not bothered, just wanted to make sure this wouldn't be queried by Eurostar.

Many Thanks

Gary

Hi Gary

I'm not sure of the answer to your question; but you could try e mailing Eurostar themselves here
http://www.eurostar.com/UK/uk/leisure/c ... ail_us.jsp (http://www.eurostar.com/UK/uk/leisure/customer_care/email_us.jsp%22%20onclick=%22window.open(this.href);return%20false;)

I e mailed them as the name of my husband was spelt incorrectly on our tickets and I wanted to make sure that wasn't problem and they e mailed me within a few days saying that it was okay to have his name misspelt on the tickets.
Title: Re: Eurostar questions and updates
Post by: littlemermaid83 on April 13, 2011, 12:25:50 PM
Quote from: "kiki_304"Hi, I have only just discovered (after booking with Eurostar yesterday) that Ashford is not open on 2nd Oct for Disneyland.  I actually read on here and called them to find out!

I don't mind going from Ebbsfleet (hope Hubby doesn't either when he finds out), but I need to find some accommodation for the night before and the night of our return.  Does anyone know of anywhere decent nearby, that will not cost the earth.  TIA

I don't understand how they was able to book you tickets from Ashford on the 2nd Oct, as I booked my tickets last month and the lady was unable to purchase me a ticket leaving from Ashford on that same day her computer just wouldn't allow her to do it, she checked and said Ashford was closed and said about going from Ebbsfleet which I am now doing.
Title: Re: Eurostar questions and updates
Post by: gally80 on April 13, 2011, 12:45:56 PM
Quote from: "aliscrapper"
Quote from: "gally80"Hello guys,

Quick question and Im sure it's not an issue.

I recently booked a trip to DLRP in November with 3 friends. Booked through a travel agent including Eurostar.

I noticed that if you book through Eurostar you get to choose a ticket for a minor (21 - 25) but our agent has just booked 4 adult tickets. Im not bothered, just wanted to make sure this wouldn't be queried by Eurostar.

Many Thanks

Gary

Hi Gary

I'm not sure of the answer to your question; but you could try e mailing Eurostar themselves here
http://www.eurostar.com/UK/uk/leisure/c ... ail_us.jsp (http://www.eurostar.com/UK/uk/leisure/customer_care/email_us.jsp%22%20onclick=%22window.open(this.href);return%20false;)

I e mailed them as the name of my husband was spelt incorrectly on our tickets and I wanted to make sure that wasn't problem and they e mailed me within a few days saying that it was okay to have his name misspelt on the tickets.

Thank you for your reply. I have checked with them and apparently it's fine. Im going to print the reply and take it with me (just in case) :)
Title: Re: Eurostar questions and updates
Post by: aliscrapper on April 13, 2011, 09:42:49 PM
Quote from: "gally80"
Quote from: "aliscrapper"
Quote from: "gally80"Hello guys,

Quick question and Im sure it's not an issue.

I recently booked a trip to DLRP in November with 3 friends. Booked through a travel agent including Eurostar.

I noticed that if you book through Eurostar you get to choose a ticket for a minor (21 - 25) but our agent has just booked 4 adult tickets. Im not bothered, just wanted to make sure this wouldn't be queried by Eurostar.

Many Thanks

Gary

Hi Gary

I'm not sure of the answer to your question; but you could try e mailing Eurostar themselves here
http://www.eurostar.com/UK/uk/leisure/c ... ail_us.jsp (http://www.eurostar.com/UK/uk/leisure/customer_care/email_us.jsp%22%20onclick=%22window.open(this.href);return%20false;)

I e mailed them as the name of my husband was spelt incorrectly on our tickets and I wanted to make sure that wasn't problem and they e mailed me within a few days saying that it was okay to have his name misspelt on the tickets.

Thank you for your reply. I have checked with them and apparently it's fine. Im going to print the reply and take it with me (just in case) :)

Your very welcome Gary.  I'm printing off the reply I got about hubby's surname being spelt differently being okay.  Think it is definitely worth covering yourself that way! :thumbs:
Title: Re: Eurostar questions and updates
Post by: mdw on April 13, 2011, 10:07:55 PM
anyone got a pic of the 'magical moments' new kids pack plz?

thanks

mdw
Title: Re: Eurostar questions and updates
Post by: Adam on April 14, 2011, 08:15:55 PM
Quote from: "kiki_304"
Quote from: "Adam"Have you booked via Ashford and they didn't tell you that you would have to go via Ebbsfleet? If so, I would ask them to pay for accommodation and travel for the inconvenience!

They didn't tell me that it was closed.   I called them and they said they would check the recordings and maybe move the dates.  That would mean changing dates with Disney too though and it would be easier to go on the Sunday!!!

Do you think they would stump up for accommodation though seen as I live 4-5 hrs drive away and would need to have accommodation anyway?

It is worth a try - it can't do any harm. It is going to cost you time and money to travel and have accommodation, so they should make a concession of some form.
Title: Re: Eurostar questions and updates
Post by: kiki_304 on April 15, 2011, 10:35:01 AM
Quote from: "littlemermaid83"
Quote from: "kiki_304"Hi, I have only just discovered (after booking with Eurostar yesterday) that Ashford is not open on 2nd Oct for Disneyland.  I actually read on here and called them to find out!

I don't mind going from Ebbsfleet (hope Hubby doesn't either when he finds out), but I need to find some accommodation for the night before and the night of our return.  Does anyone know of anywhere decent nearby, that will not cost the earth.  TIA

I don't understand how they was able to book you tickets from Ashford on the 2nd Oct, as I booked my tickets last month and the lady was unable to purchase me a ticket leaving from Ashford on that same day her computer just wouldn't allow her to do it, she checked and said Ashford was closed and said about going from Ebbsfleet which I am now doing.


They didn't book me a ticket from Ashford even though I asked for Ashford.  When I had the email through it said from St Pancras and I called back and was told that I would be able to get on at Ashford.  Not one person told me in my 2 phone calls told me that Ashford was closed is what I am saying.  Then I read on here a couple of days later (on your thread, so I owe you a thanks) that Ashford was closed then called them back and they said that maybe they hadn't announced that it was closed yet and staff wasn't aware of the closure.  But the thread on here was date 25th March.

I am going to stay at the Travelodge in Maidstone now as they offer the breakfast and evening meal service.  The Travelodge closer to Ebbsfleet don't offer this service and my family are vegetarians so are limited to where they can eat.

My spot you at Ebbsfleet on the 2nd then. lol
Title: Re: Eurostar questions and updates
Post by: fly_with_me_dumbo on April 15, 2011, 09:06:34 PM
hi is anyone having trouble with the eurostar website, im trying to look at prices etc for train + hotel, any dates i put in july or august even the date thats only become available today, it just says no train available for this time. the website looks like its changed a bit from when i booked my last trip a few weeks ago. any ideas? can anyone else try make sure its not my mac, dates from like the 7/8/11 - 12/8/11 see what it says???
getting really frustrated!! :@
Title: Re: Eurostar questions and updates
Post by: littlemermaid83 on April 16, 2011, 02:06:23 PM
Quote from: "kiki_304"
Quote from: "littlemermaid83"
Quote from: "kiki_304"Hi, I have only just discovered (after booking with Eurostar yesterday) that Ashford is not open on 2nd Oct for Disneyland.  I actually read on here and called them to find out!

I don't mind going from Ebbsfleet (hope Hubby doesn't either when he finds out), but I need to find some accommodation for the night before and the night of our return.  Does anyone know of anywhere decent nearby, that will not cost the earth.  TIA

I don't understand how they was able to book you tickets from Ashford on the 2nd Oct, as I booked my tickets last month and the lady was unable to purchase me a ticket leaving from Ashford on that same day her computer just wouldn't allow her to do it, she checked and said Ashford was closed and said about going from Ebbsfleet which I am now doing.


They didn't book me a ticket from Ashford even though I asked for Ashford.  When I had the email through it said from St Pancras and I called back and was told that I would be able to get on at Ashford.  Not one person told me in my 2 phone calls told me that Ashford was closed is what I am saying.  Then I read on here a couple of days later (on your thread, so I owe you a thanks) that Ashford was closed then called them back and they said that maybe they hadn't announced that it was closed yet and staff wasn't aware of the closure.  But the thread on here was date 25th March.

I am going to stay at the Travelodge in Maidstone now as they offer the breakfast and evening meal service.  The Travelodge closer to Ebbsfleet don't offer this service and my family are vegetarians so are limited to where they can eat.

My spot you at Ebbsfleet on the 2nd then. lol


Ah so that explains it lol.

See you at Ebbsfleet ;) Are you driving to Ebbsfleet from Maidstone?
Title: Re: Eurostar questions and updates
Post by: kiki_304 on April 16, 2011, 04:38:42 PM
Quote from: "littlemermaid83"Ah so that explains it lol.

See you at Ebbsfleet ;) Are you driving to Ebbsfleet from Maidstone?

Yes, we are staying over night at the travelodge because we live in South Wales and always drive down the day before.
Title: Re: Eurostar questions and updates
Post by: littlemermaid83 on April 17, 2011, 01:24:12 PM
Quote from: "kiki_304"
Quote from: "littlemermaid83"Ah so that explains it lol.

See you at Ebbsfleet ;) Are you driving to Ebbsfleet from Maidstone?

Yes, we are staying over night at the travelodge because we live in South Wales and always drive down the day before.

Ah, thats a long journey itself. I live in Chatham (kent) so my Dad will be driving us to Ebbsfleet.
Title: Re: Eurostar questions and updates
Post by: LilysDad on May 05, 2011, 06:54:39 PM
Quote from: "LilysDad"We're booked for the 1/2 term at the end of May and this time are taking the Eurostar to Paris and then changing to the local RER to Marne le Valee.  Will drop off the bags at Disney Express and away we go.

Haven't done this route before though and although I understand its one stop from Gare du Nord to Chatellet les Halles before changing to RER A, I wondered if anyone could give me some firm directions.

    Is it well signposted
    Are there stairs / lifts to negotiate ?
    Where do we buy the tickets from once we get off Eurostar ?
    Do we get return tickets (we arrive on Monday and return on Thursday) or just singles?
    Are there special prices for families / children or is it a flat fare ?

All help and any other tips gratefully received.

Haven't had any help yet, so....:Bump:
Title: Re: Eurostar questions and updates
Post by: hollyx on May 07, 2011, 03:39:09 PM
Can anyone give me some advice/reassurance please?

I've been to Disneyland Paris loads of times but always driven & gone on the Dover to Calais ferry. I've never contemplated using Eurotunnel or Eurostar as I have claustrophobia. I can't even go through a tunnel in a car unless I can see the light at the other end  pathetic I know. Oddly I am ok on a train going through a tunnel but they usually only last a couple of minutes...

Amyway as I have separated from my husband another trip to my favourite place looked unlikely but I have the chance to go in August & meet up with family over there who will be part way through a 2 weeks Eurocamping trip.

Realistically I know that the easiest way to get there would be by using Eurostar as I can't drive & would be travelling alone. However I really don't know if I can face going through the tunnel. I believe its about half an hour in the tunnel & I'm worried I'd have some kind of panic attack or get hysterical & as I'll be on my own I'll have nobody to calm me down.

If anything could get me through the tunnel its the thought of 3 days at DLP but I really don't know if I can manage it.

Has anyone with claustrophobia used Eurostar & been ok?
Title: Re: Eurostar questions and updates
Post by: kiki_304 on May 07, 2011, 04:17:39 PM
Hi Holly,  I don't suffer with claustrophobia but I'm not the best in tunnels and I was nervous about the whole idea.  TBH  you don't really notice that you are in the tunnel as the train is well lit.

Maybe if you read a book, magazine or occupy yourself then you won't notice when you're in the tunnel.  I had 2 young boys occupying me with puzzles so I felt fine.  You are in and out before you know it.

Also, maybe you could talk to the people next to you and let them know that you're nervous about it.  They may just help you if need be.

Good luck, and I'm sure you'll be fine.
Title: Re: Eurostar questions and updates
Post by: Adam on May 08, 2011, 01:57:53 PM
Would going at night make any difference?

Alternatively, you could fly.
Title: Re: Eurostar questions and updates
Post by: GarminForerunner on May 08, 2011, 04:55:08 PM
I hope one day they have two direct trains a day to DLRP - the current one (at 9am in the morning) really isn't good for people living any further north than Birmingham, and I really don't like the hassle of flying
Title: Re: Eurostar questions and updates
Post by: hollyx on May 08, 2011, 06:26:22 PM
flying's not an option for me, I've never been on a plane & never intend to, just the thought of it brings me out in a cold sweat  :( I guess a tunnel under the sea should be a piece of cake compared to a plane.

I live in Lancashire so am going to have to travel down the night before & stop over in London ready for the train in the morning.

Still haven't decided if I'm brave enough but I want to get the tickets booked soon so will have to make my mind up...
Title: Re: Eurostar questions and updates
Post by: MrsPirate on May 08, 2011, 11:19:00 PM
Quote from: "hollyx"Can anyone give me some advice/reassurance please?

I've been to Disneyland Paris loads of times but always driven & gone on the Dover to Calais ferry. I've never contemplated using Eurotunnel or Eurostar as I have claustrophobia. I can't even go through a tunnel in a car unless I can see the light at the other end  pathetic I know. Oddly I am ok on a train going through a tunnel but they usually only last a couple of minutes...

Amyway as I have separated from my husband another trip to my favourite place looked unlikely but I have the chance to go in August & meet up with family over there who will be part way through a 2 weeks Eurocamping trip.

Realistically I know that the easiest way to get there would be by using Eurostar as I can't drive & would be travelling alone. However I really don't know if I can face going through the tunnel. I believe its about half an hour in the tunnel & I'm worried I'd have some kind of panic attack or get hysterical & as I'll be on my own I'll have nobody to calm me down.

If anything could get me through the tunnel its the thought of 3 days at DLP but I really don't know if I can manage it.

Has anyone with claustrophobia used Eurostar & been ok?

I have claustrophobia and was extremely unhappy about the thought of being in a tunnel under the sea . When we got to St Pancras I was so excited to be going to Disney I tried not to think too much about it. Once we were on the train and it  went into the tunnel I did get that feeling of panic beginning to build but I tried to concentrate on things that were happening on the train, had a trip to the buffet car and the toilet, another check of the Disney confirmation letter and did I still have my passport. When we came out of the tunnel I do remember thinking was that it? This year will be our third year going by Eurostar.

Just think, 3 days in Disney, your favourite rides, soaking up the atmosphere, the magic and seeing your family, not to mention the 25% off offer!

You can do it!!!  =D>
Title: Re: Eurostar questions and updates
Post by: aliscrapper on May 09, 2011, 12:11:08 AM
Quote from: "MrsPirate"
Quote from: "hollyx"Can anyone give me some advice/reassurance please?

I've been to Disneyland Paris loads of times but always driven & gone on the Dover to Calais ferry. I've never contemplated using Eurotunnel or Eurostar as I have claustrophobia. I can't even go through a tunnel in a car unless I can see the light at the other end  pathetic I know. Oddly I am ok on a train going through a tunnel but they usually only last a couple of minutes...

Amyway as I have separated from my husband another trip to my favourite place looked unlikely but I have the chance to go in August & meet up with family over there who will be part way through a 2 weeks Eurocamping trip.

Realistically I know that the easiest way to get there would be by using Eurostar as I can't drive & would be travelling alone. However I really don't know if I can face going through the tunnel. I believe its about half an hour in the tunnel & I'm worried I'd have some kind of panic attack or get hysterical & as I'll be on my own I'll have nobody to calm me down.

If anything could get me through the tunnel its the thought of 3 days at DLP but I really don't know if I can manage it.

Has anyone with claustrophobia used Eurostar & been ok?

I have claustrophobia and was extremely unhappy about the thought of being in a tunnel under the sea . When we got to St Pancras I was so excited to be going to Disney I tried not to think too much about it. Once we were on the train and it  went into the tunnel I did get that feeling of panic beginning to build but I tried to concentrate on things that were happening on the train, had a trip to the buffet car and the toilet, another check of the Disney confirmation letter and did I still have my passport. When we came out of the tunnel I do remember thinking was that it? This year will be our third year going by Eurostar.

Just think, 3 days in Disney, your favourite rides, soaking up the atmosphere, the magic and seeing your family, not to mention the 25% off offer!

You can do it!!!  =D>

Well done you - for confronting your fear! =D>  =D>
Title: Re: Eurostar questions and updates
Post by: pkonline84 on May 16, 2011, 06:43:07 PM
Hi all!

Just a quick couple of questions with regards to Eurostar - can I bring my food onto the train? Also, how much alcohol can I bring in my luggage to France - is it 2ltrs?

Thanks in advance!!  :)
Title: Re: Eurostar questions and updates
Post by: aliscrapper on May 17, 2011, 11:30:33 AM
Quote from: "pkonline84"Hi all!

Just a quick couple of questions with regards to Eurostar - can I bring my food onto the train? Also, how much alcohol can I bring in my luggage to France - is it 2ltrs?

Thanks in advance!!  :)

We took a rucksack full of sarnies and lunch items last September - no problem.  We also took a suitcase full of snacks - crisps, biscuits, cereal bars - no problem - and saved us a fortune as food is so expensive at DLP! :thumbs:

Not sure about the alcohol unfortunately as I don't drink but hopefully someone will be along soon that will know the answer.
Title: Re: Eurostar questions and updates
Post by: tinkswishes on July 02, 2011, 05:20:30 PM
Quote from: "hollyx"flying's not an option for me, I've never been on a plane & never intend to, just the thought of it brings me out in a cold sweat  :( I guess a tunnel under the sea should be a piece of cake compared to a plane.

I live in Lancashire so am going to have to travel down the night before & stop over in London ready for the train in the morning.

Still haven't decided if I'm brave enough but I want to get the tickets booked soon so will have to make my mind up...


Reading this, sounds like Im reading about myself!

I am exactly like you and was very nervous before getting Eurostar for the first time as I wont even get a train usually and it was fine. I survived there and back no panic attack which is a miracle and am going on it again this month.

You dont even notice your under the water and you can get up and wander around to the snack bar if your feeling claustrophobic.

if I can do it YOU CAN.
Title: Re: Eurostar questions and updates
Post by: Adam on July 02, 2011, 07:58:22 PM
Quote from: "pkonline84"Hi all!

Just a quick couple of questions with regards to Eurostar - can I bring my food onto the train? Also, how much alcohol can I bring in my luggage to France - is it 2ltrs?

Thanks in advance!!  :)

As already covered, no problem with food. For alcohol, I am unsure, but if you say it is a drink, which it is, there is no limit. More @ http://eurostar-en.custhelp.com/app/ans ... 14aw%3D%3D (http://eurostar-en.custhelp.com/app/answers/detail/a_id/1411/kw/food/session/L3NpZC9xU25Ncy14aw%3D%3D%22%20onclick=%22window.open(this.href);return%20false;)
Title: Re: Eurostar questions and updates
Post by: fly_with_me_dumbo on July 24, 2011, 11:58:23 AM
I need to make a massive complaint to Eurostar, if any of you read my topic before about how Eurostar and expedia were messing up the hotels, Eurostar werent helping and Expedia were booking me into the incorrect hotel. Well when we got to our hotel in Paris Expedia wouldnt give the hotel their card details for payment, ( we booked a holiday through Eurostar so had already paid for the hotel) so they took our card as a guarantee! and said we'd have to pay or maybe be checked out, this whole worry ruined our holiday really. They finally gave their card details, for it then to be declined! So we've had to sign to say they have permission to take the money out of my bf's account! I need to complain to someone higher then customer services seen as they have been useless through this whole thing. any ideas?
Title: Re: Eurostar questions and updates
Post by: toonarmylass on July 25, 2011, 09:53:58 AM
there wont be any advertising in waterloo hun, eurostar aint left from there for a few years now lol!!! i like the band in the summertime seeing you onto your train at st pancras, but i aree they could try and make it more disneyfied lol
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on September 11, 2011, 01:53:46 AM
These topics may have been covered but to be honest there is A LOT to read through so I will just give my little advice incase it hasn't been said.

Firstly if you have a wheelchair user traveling with you on the Eurostar you can get a reduced flat rate fair on the direct service to disney atm it is £50 for children and £69 for adults return. Also because there are only two wheelchair spaces on the train (It sells out fast so book as soon as possible in advance) which are in the business and first class carriages you get a meal for free as well as nicer carriages etc. Also if you are an adult you can have one companion with you for £69 return which is a bargain because they also get nicer seats etc. If you have a child or indeed adult spouse with mental disabilities ie. prone to meltdowns needing restraining etc you can get away with two companions for £69 return they will try and tell you no but just ask them if their staff will be happy to get involved with your screaming child. They soon let you lol. It is well worth doing.

Also it is SO worth complaining to eurostar should they ever upset you don't ever be afraid too I have had lots of bad experiences with them but also lots of nice experiences and they have always rectified the bad experiences generously.

Hope this helps someone!!
Title: Re: Eurostar - questions and travel updates
Post by: mdw on September 11, 2011, 11:01:33 AM
hi, we are hoping to travel via eurostar may 2012, with a 6 year old and nearly 4 year old. Would they need a seat each???
Title: Re: Eurostar - questions and travel updates
Post by: kiki_304 on September 11, 2011, 11:33:50 AM
I'm affraid you will. It is from the age of 4 that you have to pay for a seat.
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on September 15, 2011, 11:27:27 PM
As of December Eurostar are changing their direct service to Disneyland from St Pancras.

The direct service will leave London at 10:17am (subject to a minor change but still 10ish) as apposed to 09:44am.

It will leave Disneyland at 18:00pm French time as apposed to 19:17pm this makes me  :cry:  :cry:  because I will miss out on nearly an hour and a quarter in the parks as you have to check in half an hour early!!

Anyway I got that from the horses mouth today as I was booking my tickets for November and as I have a europoints account thing they know I travel A LOT  :oops:  :oops: so they thought I would like to know.
Title: Re: Eurostar - questions and travel updates
Post by: kiki_304 on September 16, 2011, 11:12:29 AM
Quote from: "lubynoo"As of December Eurostar are changing their direct service to Disneyland from St Pancras.

The direct service will leave London at 10:17am (subject to a minor change but still 10ish) as apposed to 09:44am.

It will leave Disneyland at 18:00pm French time as apposed to 19:17pm this makes me  :cry:  :cry:  because I will miss out on nearly an hour and a quarter in the parks as you have to check in half an hour early!!

Anyway I got that from the horses mouth today as I was booking my tickets for November and as I have a europoints account thing they know I travel A LOT  :oops:  :oops: so they thought I would like to know.

Is this permanent or just a temporary thing?
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on September 16, 2011, 12:46:25 PM
Permanent dependant on customer feedback and how it works out. They have changed it because people were missing the direct service in the morning due to having late connections etc and on the way home people were moaning that getting back at 9pm is too late for children. It is only the direct service though you can still get earlier/later connections going to Lille and then changing to Marne.
Title: Re: Eurostar - questions and travel updates
Post by: littlemermaid83 on September 16, 2011, 12:51:56 PM
If 9pm is too late for children then maybe they should get the earlier train that goes to Lille and change there to get home at a resonable time.

Why ruin it for those who want a bit more time in the parks.
Title: Re: Eurostar - questions and travel updates
Post by: kiki_304 on September 16, 2011, 01:19:40 PM
Quote from: "littlemermaid83"If 9pm is too late for children then maybe they should get the earlier train that goes to Lille and change there to get home at a resonable time.

Why ruin it for those who want a bit more time in the parks.

Here here!

Well, here's hoping that everyone will give negative feedback.  Maybe we should all contact them and say that we are not happy with the new returns time (I will meet them half way and accept the slightly later departure).  Seen as we seem to be regulars they may take some notice.
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on September 16, 2011, 01:33:03 PM
I know!! I am not happy about it we leave the house at 4am to get their on time if we can do it everyone can and getting back late is the same aeroplane companies don't change their late services it is up to the parents to deal with it and make earlier arrangements.

I used to get the 6am paris service so I could change at Lille and be in the parks as soon as they opened and then get the later lille service connecting to a London one to maximise park time. Unfortunately the double decker TGV's have rubbish wheelchair access so we gave up. We do sometimes do Paris and then RER but it is a lot more of a struggle with the wheelchair. I am hugely tempted to try and go for an extra day to soften the blow!! I think the band should always be there as well I find it sporadic they used to always be there playing Disney songs at check in at London but I haven't seen very much of them recently!!
Title: Re: Eurostar - questions and travel updates
Post by: aliscrapper on September 19, 2011, 01:00:27 PM
I'm wanting to book the Eurostar from Ebbsfleet to DLP for next June.  Just read on another Forum that they are booking that period of time for the Eurostar - rang the Eurostar myself and they said they don't start selling those seats until December????
Title: Re: Eurostar - questions and travel updates
Post by: littlemermaid83 on September 19, 2011, 01:57:30 PM
Quote from: "aliscrapper"I'm wanting to book the Eurostar from Ebbsfleet to DLP for next June.  Just read on another Forum that they are booking that period of time for the Eurostar - rang the Eurostar myself and they said they don't start selling those seats until December????

Call back and speak to someone else. Get them to physically check, If they are not get your name down on the call back system.
Title: Re: Eurostar - questions and travel updates
Post by: aliscrapper on September 19, 2011, 02:28:15 PM
Quote from: "littlemermaid83"
Quote from: "aliscrapper"I'm wanting to book the Eurostar from Ebbsfleet to DLP for next June.  Just read on another Forum that they are booking that period of time for the Eurostar - rang the Eurostar myself and they said they don't start selling those seats until December????

Call back and speak to someone else. Get them to physically check, If they are not get your name down on the call back system.

Thanks! :thumbs:
Title: Re: Eurostar - questions and travel updates
Post by: Dolph7800 on September 19, 2011, 08:18:00 PM
Quote from: "lubynoo"As of December Eurostar are changing their direct service to Disneyland from St Pancras.

The direct service will leave London at 10:17am (subject to a minor change but still 10ish) as apposed to 09:44am.

It will leave Disneyland at 18:00pm French time as apposed to 19:17pm this makes me  :cry:  :cry:  because I will miss out on nearly an hour and a quarter in the parks as you have to check in half an hour early!!

Anyway I got that from the horses mouth today as I was booking my tickets for November and as I have a europoints account thing they know I travel A LOT  :oops:  :oops: so they thought I would like to know.

I noticed the different times when I was looking for January train fares the other week. Pretty disappointing, especially on the return leg- although the winter closing times of 5.30pm will probably stay now with that time, it was nice to be able to leave the park about 5 and have a meal in the Village before heading home.
Title: Re: Eurostar - questions and travel updates
Post by: jclaydon on September 22, 2011, 12:07:40 PM
Quote from: "aliscrapper"I'm wanting to book the Eurostar from Ebbsfleet to DLP for next June.  Just read on another Forum that they are booking that period of time for the Eurostar - rang the Eurostar myself and they said they don't start selling those seats until December????

We are also looking at travelling next June, and looking at the Eurostar website you certainly are now alowwed to book for travel at this time.  I think I read somewhere that for Disneyland Paris they've increased the sale before time from 6 months (which would have been December) to 10 months.
Title: Re: Eurostar - questions and travel updates
Post by: MrsPirate on September 22, 2011, 02:14:51 PM
Quote from: "jclaydon"
Quote from: "aliscrapper"I'm wanting to book the Eurostar from Ebbsfleet to DLP for next June.  Just read on another Forum that they are booking that period of time for the Eurostar - rang the Eurostar myself and they said they don't start selling those seats until December????

We are also looking at travelling next June, and looking at the Eurostar website you certainly are now alowwed to book for travel at this time.  I think I read somewhere that for Disneyland Paris they've increased the sale before time from 6 months (which would have been December) to 10 months.

I've just been on the Eurostar website checking out the prices for June next year they are definately available to book now.
Title: Re: Eurostar - questions and travel updates
Post by: aliscrapper on September 22, 2011, 06:02:11 PM
Quote from: "MrsPirate"
Quote from: "jclaydon"
Quote from: "aliscrapper"I'm wanting to book the Eurostar from Ebbsfleet to DLP for next June.  Just read on another Forum that they are booking that period of time for the Eurostar - rang the Eurostar myself and they said they don't start selling those seats until December????

We are also looking at travelling next June, and looking at the Eurostar website you certainly are now alowwed to book for travel at this time.  I think I read somewhere that for Disneyland Paris they've increased the sale before time from 6 months (which would have been December) to 10 months.

I've just been on the Eurostar website checking out the prices for June next year they are definately available to book now.

I phoned Eurostar yesterday and was able to buy my tickets for June.  If the person you speak to doesn't think they are available; ask them to check as it seems that some of the Eurostar staff are not aware that they are on sale when they are! :?
Title: Re: Eurostar - questions and travel updates
Post by: hannah'smum on October 09, 2011, 03:03:11 PM
It is annoying about the times changing for the direct trains. I went back in march and although my daughter, then aged 3 was tired and fell asleep on the connecting train back to our home town I do think she would have done that if train was at the earlier time as she had, had an exciting few days enjoying the parks!
I have booked 2 nights, 3 days next June. It will make a huge difference with the changed times and am considering booking an extra night to make it more worthwhile. I expect though I will have to pay a fee for eurostar having to change trains for me for one leg of the trip. :(
In march we didn't leave park till gone 6 to get train, but next year will have to probably leave park about half four to make our way to the train station. That means we won't see the parade on our last day. The day before we leave I was going to do the tea party at cowboy cookout for my daughters birthday which means we will miss parade that day so will only see it one day of our trip :(  :(
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on October 10, 2011, 01:40:21 AM
I can totally relate. I will have to have an extra night to cope with it. I don't like it that they have changed it and then the direct service is later in the morning so you get there later and have to leave earlier so blugh to them!!!!

However, the changing at Lille/Gare du Nord is so hectic and annoying that I think I will have to put up with it.

Does anyone know if they have new bags yet, the little bags they give out at the Eurostar for children but have hey got the new ones yet. The lat time we went they still had the New Generation ones they need Magical Moment ones.
Title: Re: Eurostar - questions and travel updates
Post by: toonarmylass on October 21, 2011, 10:24:04 PM
will tell u on tuesday when i get to the eurostar checkin yeyyyyy
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on October 22, 2011, 12:27:52 AM
We couldnt get ne bags in London but if you ask at the disney express counter in Disney you get the new ones we love ours!!
Title: Re: Eurostar - questions and travel updates
Post by: nathandgina on October 27, 2011, 11:04:54 AM
Hi All,

I recently emailed Eurostar about why they changed the times of services to/from DLRP.  I explained that this makes people have less special time in the parks and at some times of the year, it will also mean missing the parade!!
Here is their official answer:
Dear Mr Curry,

Thank you for taking the time to contact us, and share with us your thoughts regarding the winter timetable for services to Marne-la-Vallée.
 
I am very sorry that you found the new times, which will come into effect as of 11th December 2011, to be disappointing, as these will give you less time than before to enjoy the attractions, and more importantly, the parade.
 
As you can imagine, there are many factors to consider whenever we review our timetable, such as historical and expected traveller demand, as well as the availability of the high-speed lines in the three countries in which we operate. From December 2011, it looks like a series of engineering works will be undertaken all over the French network and, as a consequence of these works, we have had to adapt our timetable so as to minimise disruption for our travellers.
 
With every new timetable review – which takes place every six months - we endeavour to offer the choice of times and routes to suit the majority of our travellers' needs, while taking into account the operational constraints which I have just mentioned. I understand that you'd like for the timetable to be amended as to allow more play time in the Parks, and I will ensure that your comments and suggestions are passed to the relevant team, so that your feedback can be taken into consideration when we next review our timetable with SNCF (who operate the railway network in France).
 
I hope that we will be able to re-introduce the services which you have found so convenient on our previous timetable. If you would like to share further comments or observations with us, do not hesitate to contact us again.
 
With kind regards,

Laurence Brocard
Eurostar Traveller Care.
Title: Re: Eurostar - questions and travel updates
Post by: MrsPirate on October 27, 2011, 10:36:26 PM
Am I reading it right, the change in times is temporary due to engineering works and should revert to 'normal' for the summer?

Maybe there will be an additional service introduced giving people the opportunity to leave earlier if they need to.
Title: Re: Eurostar - questions and travel updates
Post by: Dolph7800 on October 28, 2011, 01:04:28 PM
Glad you got a response, they haven't responded to any tweets I sent them about the issue, which is a shame as their Twitter feed looked to be very good on a customer service basis. It's a shame that they have taken away from both parts of the journey- arriving later and leaving earlier, one or the other would be understandable- especially the return leg, Im sure people would prefer to leave later even if it meant a slightly longer journey.
Title: Re: Eurostar - questions and travel updates
Post by: lottie on October 30, 2011, 10:02:02 PM
Hi, was just wondering whether most people book Eurostar with the trip direct with Disney or separately?  I get a pretty good discount for Eurostar through my work but am paranoid that I will book my trip and then try to book the train separately (either through work or Eurostar themselves) and they will be sold out...any advice on which is the best way?
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on October 30, 2011, 10:16:18 PM
We book a wheelchair seat and two companion seats which Disney won't or can't provide so we always book the Eurostar separately through Eurostar and have never had a problem. Just try and book the train as far in advance as you can. As for the hotel package I have purchased that the week before I go I always get the train first so I know when I need to go.
Title: Re: Eurostar - questions and travel updates
Post by: It's A Small World on October 31, 2011, 02:51:47 PM
1. On The DisneyLand Paris Brochure on page 83 it said Your EuroStar Package includes Disneyland Paris tickets(will the ticket given to us on the day of the arrival or will the disneyland paris park tickets arrive a week before we be going to DisneyLand Paris_

2. What does it mean when it said arrive directly at gates of the magic at DisneyLand Paris.

3. There will soon be: banners and posters at stations; a special plasma screen at Waterloo showing DLRP commericals; plus tests of character appearances and/or a live Disney band at Marne-la-Vallée to survey guest opinion.

It'll soon feature Mickey and Minnie over the tannoy, inviting guests to board "The Disneyland Train".

Kids currently get a basic activity pack.

The new pack will feature a rucksack plus games and toys to show them all the best bits of the resort before they get there.

(Is the info showing about waterloo station also happen in St Pancras station too or does it only happen at the waterloo station)

4. When he 'Marne - la - Vallée/Chessy' station do these things happen at the station and on board the train

Hotel pre-check in

• Disney Eurostar kids pack

• Disney team on board

• Luggage transfer to/from hotel

• Go straight to the Parks upon arrival

4. The 'Disney Touch'

Free Disney children's activity packs

Jazz band creating a festive atmosphere at St Pancras International in the departure lounge

Disney characters meeting and greeting travellers on arrival at the terminal concourse at Marne-la-Vallée.

(Sorry if there info twice or 3 times it just I copy and paste from 3 different disney websites.)

Also if any of you kind enough please that if you have a photo of the rucksack given to the kids on board the eurostar, and would I be able to have the kids pack despite me being 24 years and being an adult.

On one website it said this about the band and the character meet 'n' greet
There is usually a Disney jazz band playing Disney music in the Disney train departure area at St Pancras in school holidays - not at other times. They usually start playing the Mickey Mouse Club song when boarding is announced.(Do the jazz band paly out of school holidays e.g. when the kids are all in school during the school trem.) (Both me and my mum will go there on 28 November 2011 for the Enchanted Christmas Season)
Chip and Dale are usually at Chessy station to meet the direct Eurostar train, but again only usually in school holidays.(Do the chip and dale meet 'n' greet guests out of school holidays e.g. when the kids are all in school during the school trem.) Also is it only Chip and dale that meet 'n' greet in the Chessy station  or do other disney characters meet 'n' greet guests too.)(Both me and my mum will go there on 28 November 2011 for the Enchanted Christmas Season)

The kids backpacks / bags have varied over the years, so even if someone has a photo of one they may not be the same now. When I travelled by direct Eurostar in January they had run out of the kids packs at St Pancras, which was a shame. There is usually a desk at St Pancras where parents can pick up the kids bags, so if you said it was for a child they would probably give you one.
Disney team on board just means that there are Cast Members on the train who come round giving people with Express Service their park tickets etc as I explained in the last post. They know the seat numbers where people are sitting, so they find you.

Are all these infomation true are they telling a white lie.  :^o
Title: Re: Eurostar - questions and travel updates
Post by: ford prefect on October 31, 2011, 04:00:26 PM
Quote from: "It's A Small World"1. On The DisneyLand Paris Brochure on page 83 it said Your EuroStar Package includes Disneyland Paris tickets(will the ticket given to us on the day of the arrival or will the disneyland paris park tickets arrive a week before we be going to DisneyLand Paris_

after you pass through eurostar ticket barriers and past luggage screening you will see some Disney staff (cast members) walking around.  They will be easy to see.  You get your hotel check in pack which includes your park tickets from them

2. What does it mean when it said arrive directly at gates of the magic at DisneyLand Paris.

Just what it says, the train station is right next to the gates to Disneyland

3. There will soon be: banners and posters at stations; a special plasma screen at Waterloo showing DLRP commericals; plus tests of character appearances and/or a live Disney band at Marne-la-Vallée to survey guest opinion.


It'll soon feature Mickey and Minnie over the tannoy, inviting guests to board "The Disneyland Train".

Yes, on occasion I have heard that

Kids currently get a basic activity pack.

Those under 10 get an activity pack as you describe

The new pack will feature a rucksack plus games and toys to show them all the best bits of the resort before they get there.

(Is the info showing about waterloo station also happen in St Pancras station too or does it only happen at the waterloo station)

The train leaves from St Pancras International, not Waterloo. In the past a character (I have seen Eeyore) might meet the train, but never on departure from London)

4. When he 'Marne - la - Vallée/Chessy' station do these things happen at the station and on board the train

Hotel pre-check in

• Disney Eurostar kids pack

• Disney team on board

• Luggage transfer to/from hotel

• Go straight to the Parks upon arrival

4. The 'Disney Touch'

Free Disney children's activity packs

Jazz band creating a festive atmosphere at St Pancras International in the departure lounge

Sometimes

Disney characters meeting and greeting travellers on arrival at the terminal concourse at Marne-la-Vallée.

(Sorry if there info twice or 3 times it just I copy and paste from 3 different disney websites.)

Also if any of you kind enough please that if you have a photo of the rucksack given to the kids on board the eurostar, and would I be able to have the kids pack despite me being 24 years and being an adult.

You are not entitled to a pack, however if you ask the cast member may give you a pack

On one website it said this about the band and the character meet 'n' greet
There is usually a Disney jazz band playing Disney music in the Disney train departure area at St Pancras in school holidays - not at other times. They usually start playing the Mickey Mouse Club song when boarding is announced.(Do the jazz band paly out of school holidays e.g. when the kids are all in school during the school trem.) (Both me and my mum will go there on 28 November 2011 for the Enchanted Christmas Season)
Chip and Dale are usually at Chessy station to meet the direct Eurostar train, but again only usually in school holidays.(Do the chip and dale meet 'n' greet guests out of school holidays e.g. when the kids are all in school during the school trem.) Also is it only Chip and dale that meet 'n' greet in the Chessy station  or do other disney characters meet 'n' greet guests too.)(Both me and my mum will go there on 28 November 2011 for the Enchanted Christmas Season)

The kids backpacks / bags have varied over the years, so even if someone has a photo of one they may not be the same now. When I travelled by direct Eurostar in January they had run out of the kids packs at St Pancras, which was a shame. There is usually a desk at St Pancras where parents can pick up the kids bags, so if you said it was for a child they would probably give you one.
Disney team on board just means that there are Cast Members on the train who come round giving people with Express Service their park tickets etc as I explained in the last post. They know the seat numbers where people are sitting, so they find you.

Are all these infomation true are they telling a white lie.  :^o


They are not lying, however they are not obliged to have all or even any of the things you mention
Title: Re: Eurostar - questions and travel updates
Post by: tow-mater on November 02, 2011, 12:32:11 PM
How much does the eurostar generally add on to your package in terms of cost? Me and my partner want to go in September and now you can book for September but without the transport which is annoying so how much extra does it normally add on? Or do they bundle it in for a package?
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on November 02, 2011, 01:04:59 PM
It is often more expensive to book the Eurostar through Disney and booking it separately saves a lot of money!!
If you book the eurostar as far in advanced as possible you also save tons!!
You can often get a return to Disney on the Eurostar for £69
Title: Re: Eurostar - questions and travel updates
Post by: tow-mater on November 02, 2011, 03:01:58 PM
I had a look and you are right it is cheaper! Do I get Disney express still? Is it all the same process with the Eurostar etc?
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on November 02, 2011, 04:49:19 PM
You can add the Disney express to your Disney package for £16 a person which includes arrival and departure, you just inform them you have booked . You check in exactly the same at the counter if you go in-direct or on the train if you get the direct service. It is exactly the same process as you would have if you purchased it through Disney just a LOT cheaper :D.

Have you used the Disney Express before?
Title: Re: Eurostar - questions and travel updates
Post by: tow-mater on November 02, 2011, 05:02:17 PM
Yeah I have, just wanted to make sure I was ok with booking it now and eurostar later! I really want to get it booked so thank you for your help!

 :thumbs:
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on November 02, 2011, 05:14:35 PM
Your welcome. hope you get it all sorted.
Title: Re: Eurostar - questions and travel updates
Post by: tow-mater on November 02, 2011, 07:42:36 PM
Am a bit stuck now-is there a high chance if I book the eurostar separately that I might lose out on any seats and not be able to go? Thats worrying me quite a bit!
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on November 02, 2011, 10:24:18 PM
It really depends on how far in advance you are planning on booking?! As long as it is a reasonable amount of time it should be fine. You can also always go to Paris and get the RER train or go to Lille and change you can go all sorts of ways. I shouldn't see a problem as long as you book it with enough notice. I haven't had a problem before.
Title: Re: Eurostar - questions and travel updates
Post by: sarahH on November 17, 2011, 10:45:48 AM
Ive just booked my disney holiday for the 4th june but couldnt get eurostar at the same time as it was fully booked through Disney :(

they did say to try eurostar on its own but they arent doing the prices yet for june so its just a waiting game now to see if more seats are released like they say might happen.

Hope they do as i dont fancy driving and going on the ferry again :( would be nice just to chill out on the train.

sarah x
Title: Re: Eurostar - questions and travel updates
Post by: sarahH on November 17, 2011, 10:53:09 AM
Just been on eurostar website and i will be able to book my dates from the 5th feb, so fingers crossed i can get tickets [-o<

sarah x
Title: Re: Eurostar - questions and travel updates
Post by: stevenlatham01 on January 04, 2012, 11:47:52 PM
We have just booked to go to Disneyland Paris via Eurostar from Ashford. Does anyone know how long you have to be there before the train leaves? Train departs 10:58am. Thanks.
Title: Re: Eurostar - questions and travel updates
Post by: haribosmum on January 05, 2012, 10:40:35 AM
Am confused, looking at booking trip Wed 2nd May returning Sat 5th May and realised that there will be no direct train back due to it being a Saturday.  BUT on the Disneyland website, when I put in the dates, it offers me train return on the Saturday (and because currently 30% off  price is OK).  I'm ready to book, but concerned that there actually isn't a train on that date, could Disney have it wrong?
Title: Re: Eurostar - questions and travel updates
Post by: haribosmum on January 05, 2012, 04:01:37 PM
Have confirmed with Eurostar that there is a direct train back on the Saturday - not sure if it's because of the bank holiday weekend, but I'm happy :-)  Also booked through Nectar using our points to get a discount and they've sorted out seats around a table so all sorted!
Title: Re: Eurostar - questions and travel updates
Post by: stevenlatham01 on January 12, 2012, 01:13:47 AM
Quote from: "stevenlatham01"We have just booked to go to Disneyland Paris via Eurostar from Ashford. Does anyone know how long you have to be there before the train leaves? Train departs 10:58am. Thanks.

Anyone know the answer to this? Also how do you reserve your seat as we booked through the Disney website and there was no option on there.
Title: Re: Eurostar - questions and travel updates
Post by: BadKid on January 12, 2012, 09:04:45 AM
What's it like travelling Eurostar? I haven't travelled with them before...
Title: Re: Eurostar - questions and travel updates
Post by: Epcot_Boy on January 12, 2012, 05:21:11 PM
Quote from: "stevenlatham01"
Quote from: "stevenlatham01"We have just booked to go to Disneyland Paris via Eurostar from Ashford. Does anyone know how long you have to be there before the train leaves? Train departs 10:58am. Thanks.

Anyone know the answer to this? Also how do you reserve your seat as we booked through the Disney website and there was no option on there.

I always use Eurostar from Ashford and normally get to the station between one and one and half hours before departure. This allows for a leisurely stroll through check-in and customs. Eurostar check-in is nothing like an airport, it's far more laid back, and in my opinion the only way to travel :thumbs:

If you've booked via Disney then I think you have to go with what seat they give you.............however perhaps if you contact Eurostar and give your name and date of travel they maybe able to arrange your seating, but I wouldn't bet on it to be honest :)  :(
Title: Re: Eurostar - questions and travel updates
Post by: lorrig on January 22, 2012, 10:48:03 PM
I wonder if you can help us. We are just doing some forward planing for traveling to DLP in November. Thinking of traveling from Ashford on Saturday 24th November traveling back on the following Friday. Obviously these dates are not showing on their website yet. Did notice that there are no direct trains on a Saturday (which is bizarre in my humble opinion). How easy is it to go to Lille and then transfer? We will be 2 adults with a 4 1/2 year old and a 19 month old, so worried about lugging all the luggage with 2 children between trains.
Also, would we than be able to get a direct train back the following Friday?
We have always flown previously as we live in Scotland, but relatives have recently moved to the South Coast so we thought we would find out about Eurostar.
Title: Re: Eurostar - questions and travel updates
Post by: Angel_Ariel on January 23, 2012, 10:56:56 AM
Hi there, I've been on the dlp website and got a price with and without the eurostar package with them. I got a price of £749.14 August 28-31st for 4 days 3 nights staying at the Santa Fe for 1 adult and 3 kids aged 14, 11 & 5. The price with eurostar was £1023.14. Which is £274.00 extra. Basically it works out at £68.50 return fare per person. This also includes disney express. I am guessing this is a good price! The 30% off transport offer is definately making me want to book!  :thumbs:
Title: Re: Eurostar - questions and travel updates
Post by: MrsPirate on January 27, 2012, 11:14:24 PM
Quote from: "lorrig"I wonder if you can help us. We are just doing some forward planing for traveling to DLP in November. Thinking of traveling from Ashford on Saturday 24th November traveling back on the following Friday. Obviously these dates are not showing on their website yet. Did notice that there are no direct trains on a Saturday (which is bizarre in my humble opinion). How easy is it to go to Lille and then transfer? We will be 2 adults with a 4 1/2 year old and a 19 month old, so worried about lugging all the luggage with 2 children between trains.
Also, would we than be able to get a direct train back the following Friday?
We have always flown previously as we live in Scotland, but relatives have recently moved to the South Coast so we thought we would find out about Eurostar.

I have no idea why but there are no direct trains on Tuesdays and Saturdays except during school holidays. In the past we have changed at Lille and it wasn't too much hassle although we did have to wait for the next train for just over an hour and there is really nothing to do apart from get a coffee and go to the toilet. However, it was almost £100 cheaper than the direct train so more than made up for it.
Title: Re: Eurostar - questions and travel updates
Post by: claire2281 on February 11, 2012, 12:14:08 PM
We always travel by Eurostar (I live in Ashford so I'd be mad not to!).

My friend and I are going this Christmas to combine our love of Disney Christmas AND the 20th anniversary celebrations. Got a good deal on Sequoia Lodge by booking so early but I'm doing the Eurostar separately.

Obviously I'm going to book it as far in advance as possible so it's cheapest - am I right in thinking that the earliest I can book is 6months in advanced so I'll be booking in July?
Title: Re: Eurostar - questions and travel updates
Post by: MrsPirate on February 12, 2012, 11:55:10 AM
Quote from: "claire2281"We always travel by Eurostar (I live in Ashford so I'd be mad not to!).

My friend and I are going this Christmas to combine our love of Disney Christmas AND the 20th anniversary celebrations. Got a good deal on Sequoia Lodge by booking so early but I'm doing the Eurostar separately.

Obviously I'm going to book it as far in advance as possible so it's cheapest - am I right in thinking that the earliest I can book is 6months in advanced so I'll be booking in July?

By phone you can book tickets 9 months in advance. In the past if you phoned before the tickets were available they put you on a 'call back' list and phoned you when they went on sale, that way you get the cheapest possible tickets.
Title: Re: Eurostar - questions and travel updates
Post by: littlemermaid83 on February 23, 2012, 11:53:58 AM
Quote from: "MrsPirate"
Quote from: "claire2281"We always travel by Eurostar (I live in Ashford so I'd be mad not to!).

My friend and I are going this Christmas to combine our love of Disney Christmas AND the 20th anniversary celebrations. Got a good deal on Sequoia Lodge by booking so early but I'm doing the Eurostar separately.

Obviously I'm going to book it as far in advance as possible so it's cheapest - am I right in thinking that the earliest I can book is 6months in advanced so I'll be booking in July?

By phone you can book tickets 9 months in advance. In the past if you phoned before the tickets were available they put you on a 'call back' list and phoned you when they went on sale, that way you get the cheapest possible tickets.

They now E-mail you instead of calling.
Title: Re: Eurostar - questions and travel updates
Post by: gldc on March 10, 2012, 10:19:13 AM
Could someone please explain the process of changing at Lille? - is it well signposted because if its anything like Gare du Nord with its 5/6 floors I'm going to get lost... :oops:
Title: Re: Eurostar - questions and travel updates
Post by: DopeyDad on March 10, 2012, 11:22:49 AM
Hi gldc

we did it on our first trip, and it's not too bad at all.
The signs are pretty clear and the station is not so big you'll get lost.
There's usually plenty of time for the transfer too so you'll have time to check it out.
Title: Re: Eurostar - questions and travel updates
Post by: captain rocket on March 10, 2012, 11:32:49 AM
There is no problem with Lille, the platform for your ongoing TGV is clearly shown and signposted. The number of your TGV and the seat numbers are shown on your ticket. Use the train number as you will not find the ultimate destination on the ticket and it will not be Marne le Vallee. When you arrive at the correct platform there is an illuminated signt that will tell you whereabouts on the train you carriage is located. On your return there is a Eurostar waiting room so you can't really go wrong. Have a great trip!
Title: Re: Eurostar - questions and travel updates
Post by: jenjens84 on March 10, 2012, 08:18:05 PM
hi everyone,
i was wondering if someone could give me some advice because i am travelling on the eurostar on the 21st march with my daughter and have got the tickets and seen that my daughter and myself are seated on the train seperately and telephoned the customer service to be told that all i can do is ask the people on the train to move?!? which i think is not really fair on myself as i feel uncomfortable with telling someone that they would have to move, however my travel agent has said to go to the booking office in the morning before i board the train and complain for them to do something and that i should be upgraded to first class for free  for the inconvience
? do you think that this is possible
Title: Re: Eurostar - questions and travel updates
Post by: claire2281 on March 11, 2012, 01:45:19 PM
Quote from: "jenjens84"hi everyone,
i was wondering if someone could give me some advice because i am travelling on the eurostar on the 21st march with my daughter and have got the tickets and seen that my daughter and myself are seated on the train seperately and telephoned the customer service to be told that all i can do is ask the people on the train to move?!? which i think is not really fair on myself as i feel uncomfortable with telling someone that they would have to move, however my travel agent has said to go to the booking office in the morning before i board the train and complain for them to do something and that i should be upgraded to first class for free  for the inconvience
? do you think that this is possible

How old is your daughter?

If she's young, I think you should definitely complain because it's unreasonable to expect a child to sit with a stranger. If she's an older teen/adult, you may not get as much assistance because they do say they can't guarantee you sitting together.

Did you book very late? Normally it's easy for them to get people in twos sitting together unless they're filling up the last few spare seats on the train.
Title: Re: Eurostar - questions and travel updates
Post by: jenjens84 on March 11, 2012, 04:11:11 PM
hi she is 5 years old and i booked the trip with disney in august last year so no reason as to why it would be placed like that
Title: Re: Eurostar - questions and travel updates
Post by: captain rocket on March 11, 2012, 04:39:30 PM
Go straight back to customer services tomorrow and point out that your daughter is 5 and you have no intention of asking other people to move seats and say that you thought they must be unaware of your daughters age! If they cannot offer you seats together, insist on a free upgrade so you can. Always be polite, but firm when dealing with them. If you booked through a travel agent, get them involved!
Title: Re: Eurostar - questions and travel updates
Post by: jenjens84 on March 11, 2012, 04:48:46 PM
i thought of doing that but my travel agent told me to just wait until i get to the station and the ticket office because disney may ask to return the tickets and i would have to wait to reissue my tickets but im thinking with 10 days to go that would be pushing for time, do you think that the customer service will be able to sort the tickets out over the phone then? even though i got the tickets via disneyland paris
Title: Re: Eurostar - questions and travel updates
Post by: jenjens84 on March 11, 2012, 04:57:42 PM
just spoke to eurostar customer service and they have told me that they cannot do anything as it is disney who deal with the seats and they cannot do anything about it, but i could try and go to the ticket office on the day and they would see what they could do but only for the journey out and not back.
this is the third time i am going to disney via eurostar and previous times were great but this is really making me upset as this is the first time im going with only my daughter and myself and for this to happen is making me so stressed,i just hope something can be done about it
Title: Re: Eurostar - questions and travel updates
Post by: claire2281 on March 11, 2012, 09:54:51 PM
Quote from: "jenjens84"just spoke to eurostar customer service and they have told me that they cannot do anything as it is disney who deal with the seats and they cannot do anything about it, but i could try and go to the ticket office on the day and they would see what they could do but only for the journey out and not back.
this is the third time i am going to disney via eurostar and previous times were great but this is really making me upset as this is the first time im going with only my daughter and myself and for this to happen is making me so stressed,i just hope something can be done about it

How can that be so? Disney don't own the train! It's a Eurostar service, not a private Disney train!

You definitely need to get this sorted out - I cannot believe anyone would be so incompetent as to sit a 5 year old and her mother apart.

They probably can't just re-issue the seats now they'd have to do yours and someone else's and there isn't really time. But the point is that they never should have separated you in the first place.

Have you tried ringing Disney and seeing what they say?
Title: Re: Eurostar - questions and travel updates
Post by: SparrowsGirl on March 11, 2012, 11:42:55 PM
Last time we went there was a family of about 6 that were scattered throughout the train and different carriages and they had young children, one og=f the people sat next to one people sat next to a child offered to swap with the mum, I think the person who is sat next to your child will proberbly be happy to swap with you rather than be left with a 5 year old
Title: Re: Eurostar - questions and travel updates
Post by: toonarmylass on March 22, 2012, 03:17:23 PM
omg just read this i hope it got sorted!!! at least jenjen will be there now enjoying the magic with her daughter!!!
Title: Re: Eurostar - questions and travel updates
Post by: MrsPirate on April 06, 2012, 11:05:14 AM
I've just been on the Eurostar website to check out prices for our November trip - what a shock.

We normally book them this far in advance and get a really good deal but at the moment the prices are more than double with limited seat availability!!!

Any ideas why November is so popular?
Title: Re: Eurostar - questions and travel updates
Post by: littlemermaid83 on April 06, 2012, 08:33:28 PM
Probably because tickets for November went on sale before the New Year over the phone?
Title: Re: Eurostar - questions and travel updates
Post by: MrsPirate on April 07, 2012, 03:22:19 PM
Problem solved we will go a week later. Tickets for the second half of November haven't gone on sale yet so we should still get them at a good price.
Title: Re: Eurostar - questions and travel updates
Post by: phantom247 on April 08, 2012, 12:46:48 PM
Sorry toonarmylass this is a very common problem for people booking Direct via Disney or via another tour agent except Eurostar Holidays and Eurostar Direct where you can book your percific seat in any coach and know your seating arrangements at time of booking.  Do seek Eurostar customer services when get too london and make a complaint at city hall disneyland even if Eurostar sort it this end as Disney get a set amount of seats per coach like other tour agents brochures and it is up to Disney etc not Eurostar to what seats you may be offered on your journey next time put it in writing via additional comments requests in booking form then they cannot say they are not aware of the situation I hope this helps hope you have had a great trip anyway.
Title: Re: Eurostar - questions and travel updates
Post by: toonarmylass on April 12, 2012, 07:41:17 PM
thanks for the info there phantom, but it wasnt me who had the problem !!!!!!
Title: Eurostar - December
Post by: Dwrighty on April 14, 2012, 11:49:16 AM
Hi all

I am thinking of booking Disneyland the week before Christmas.

I can't book Eurostar before Christmas because they aren't available but if anyone knows the answers to my questions that would be great!

- When does Eurostar go to Disneyland Paris? I'm thinking if going Saturday - Wednesday. I know I can change at Paris but would rather get on the train and go direct.

- When do tickets for December become available for December?

- Can you just book the luggage service separately with Disney Customer Service after I've booked the holiday?

Thanks in advance for any help you can be!

- D
Title: Re: Eurostar - questions and travel updates
Post by: ed-uk on April 14, 2012, 11:56:57 AM
The EuroStar train doesn't run direct to DLP saturdays and tuesdays except during the school holidays, but you need to see an updated timetable for December really. I'm sure others will have more information.
Title: Re: Eurostar - questions and travel updates
Post by: Dwrighty on April 14, 2012, 09:53:23 PM
Thanks @ed-uk
Title: Re: Eurostar - questions and travel updates
Post by: toonarmylass on April 25, 2012, 07:09:45 PM
U can book disney express when u get on the euro star it costs 22 euro per adult.
Title: Re: Eurostar - questions and travel updates
Post by: lubynoo on April 25, 2012, 08:13:12 PM
If you ring Disney with your hotel reservation number you can book the Disney express service its £16 an adult for a return service and children under 7 are free.
Title: Re: Eurostar - questions and travel updates
Post by: Auroura86 on May 01, 2012, 11:18:41 AM
Just read about mother and daughter being sat separately. You're not alone on that one. On last years booking, they sat me, my mum and my brother on coach five, and my about to turn 3 year old son on coach 15. I spoke to the travel agent, I spoke to disney, I spoke to Eurostar. No one would offer any assistance. So I thought screw it I know he wants his own seat but he'll have to sit on my lap. When we got on the train, in coach 5 there was an absolute abundance of passengers talking to the train manager because they'd been ridiculously separated. The seats in front of us had actually been double booked, so one family was put in the staff coach- not first class as it was full. and the manager spent ages trying to rearrange just about everyone. However for us, we had a stroke of luck. The young lad that was in the seat next to me saw my sons ticket and said "that's right next to my girlfriend" so we swapped his and my son's places.
Title: Re: Eurostar - questions and travel updates
Post by: haribosmum on May 01, 2012, 11:34:58 AM
can't believe how difficult eurostar/disney seem to find seating groups.  as a project planner I know it's hard, but it is possible.  there should be checks in the system that don't allow a minor for instance to be placed by themselves.  and the fact that the above post has 2 separate parties split up but common sense showed they only needed to swap 2 tickets for them to be together really makes me wonder!
i'd accept that if i had a last minute booking then all of a group may not sit together, but when it's been booked a long time in advance there shouldn't be an issue.
i booked through 'Nectar' this year as used alot of our points towards the cost.  They were really helpful and I requested a table and that's what we've got.  I was much happier knowing our coach/seat numbers when I booked but know that's not the case for everyone.
Title: Re: Eurostar - questions and travel updates
Post by: Auroura86 on May 02, 2012, 07:22:05 PM
This year we've got seats together :) we always book 5 or 6 months in advance so it shocked us last year but no problems this year, unless they've double booked seats again lol.

It's a eurostar problem as its them that deal with the seats. They need to get it sorted out. Bigger groups and late bookings I can understand but when people book in advance and have small groups, it's not good
Title: Re: Eurostar — questions and travel updates
Post by: gingajen on May 18, 2012, 02:43:00 PM
My tickets came today  :D/  :D/
I have been so worried about the seating arrangements, but we are all together [-o<
Also, after looking at online numbered seating plans of the trains it seems we have managed to get a table too. I'm so relieved. We booked through Disney via Going Places, but we did book 12 months ago, so may be that is why we have been so lucky?
Title: Re: Eurostar — questions and travel updates
Post by: CafeFantasia on May 18, 2012, 03:04:47 PM
@gingajen If you the book the Eurostar online with Eurostar directly (Eurostar.com) you can choose the exact seats you want to sit in, for both your Outward and Inbound journeys. We always make sure our seats face in the direction of travelling, because I find it weird travelling backwards.

Here's an example screenshot (from another thread) of the interface used for choosing your seats:

(//http://i28.tinypic.com/14mx72w.jpg)
Title: Re: Eurostar — questions and travel updates
Post by: mdw on June 03, 2012, 09:37:20 AM
Hi we are looking to go may 2013. Reading previous posts I understand it's best to book direct with eurostar. When can I book for may 2013? Reading your posts has made me slightly panic that there's a possibility I won't be sat wiv my 6 and 3 yr old? There r 6 of us in total. Scattering us throughout the train would be a nightmare. My mum is a nervous traveller, she will freak out!

We are travelling from Southampton so we are going to in ashford the night before. Any1 stayed at the holiday inn staying for £108 eurostar package (taxi to and from eurostar, one night stay, 4 night parking)? Good package?

One last question....with the new direct line times, after sorting your bags with Disney express what time would we actually get into the park?

Hope you can help :-)

Mew
Title: Re: Eurostar — questions and travel updates
Post by: aliscrapper on June 03, 2012, 10:30:26 AM
Quote from: "mdw"Hi we are looking to go may 2013. Reading previous posts I understand it's best to book direct with eurostar. When can I book for may 2013? Reading your posts has made me slightly panic that there's a possibility I won't be sat wiv my 6 and 3 yr old? There r 6 of us in total. Scattering us throughout the train would be a nightmare. My mum is a nervous traveller, she will freak out!

We are travelling from Southampton so we are going to in ashford the night before. Any1 stayed at the holiday inn staying for £108 eurostar package (taxi to and from eurostar, one night stay, 4 night parking)? Good package?

One last question....with the new direct line times, after sorting your bags with Disney express what time would we actually get into the park?

Hope you can help :-)

Mew

Hi

Eurostar seats are bookable direct thru Eurostar themselves 10 months' in advance.  Altho they're only available on-line to book a few months in advance!  I've never been able to fathom this out! lol!  If you ring and tell them when you want your seats for they will take down your name and number and give you a reference number and they will ring you when your seats are on sale.

When we booked they asked us what seats we would like - so never had a problem with being sat in differrent areas.

We only ever use Disney Express on the journey back from DLP; as by the time you queue up to give your cases at the Disney Express check in at Marne La Valle' we find it just as quick to check into our Disney Hotel in that time.

Can't help with the Holiday Inn but hopefully someone will be along soon that can help.
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on June 03, 2012, 10:56:04 AM
That package with Holiday Inn is a good price as parking at Ashford is spitefully expensive, last time I used Eurostar I got a £10 room at Travelodge and paid about £30 to park, If HI includes Breakfast that's the one I would go for!
Title: Re: Eurostar — questions and travel updates
Post by: Dwrighty on June 03, 2012, 12:27:04 PM
QuoteHi

Eurostar seats are bookable direct thru Eurostar themselves 10 months' in advance.  Altho they're only available on-line to book a few months in advance!  I've never been able to fathom this out! lol!  If you ring and tell them when you want your seats for they will take down your name and number and give you a reference number and they will ring you when your seats are on sale.

When we booked they asked us what seats we would like - so never had a problem with being sat in differrent areas.

We only ever use Disney Express on the journey back from DLP; as by the time you queue up to give your cases at the Disney Express check in at Marne La Valle' we find it just as quick to check into our Disney Hotel in that time.

Can't help with the Holiday Inn but hopefully someone will be along soon that can help.


Didn't know you could ring them before the ticket went online! Going to ring them later as I need tickets for December!

Normally I book through Quidco but I'd rather have peace of mind they're booked as DLRP is booked!

Great info, thanks!

- D
Title: Re: Eurostar — questions and travel updates
Post by: aliscrapper on June 03, 2012, 01:04:43 PM
Quote from: "Dwrighty"
QuoteHi

Eurostar seats are bookable direct thru Eurostar themselves 10 months' in advance.  Altho they're only available on-line to book a few months in advance!  I've never been able to fathom this out! lol!  If you ring and tell them when you want your seats for they will take down your name and number and give you a reference number and they will ring you when your seats are on sale.

When we booked they asked us what seats we would like - so never had a problem with being sat in differrent areas.

We only ever use Disney Express on the journey back from DLP; as by the time you queue up to give your cases at the Disney Express check in at Marne La Valle' we find it just as quick to check into our Disney Hotel in that time.

Can't help with the Holiday Inn but hopefully someone will be along soon that can help.


Didn't know you could ring them before the ticket went online! Going to ring them later as I need tickets for December!

Normally I book through Quidco but I'd rather have peace of mind they're booked as DLRP is booked!

Great info, thanks!

- D

Your very welcome :)   Altho when I've phoned them before they've said that those seats weren't on sale - I've asked them to go check with their manager and suddenly they are on sale! :?

We desperately want to go in December - but can't find any travel insurance that would cover us in the event that we either courldn't get to Ebbsfleet because of snow or the Eurostar stops running because of the snow???  Have you managed to find any travel insurance to cover you in the event of the snow?? Thanks :thumbs:
Title: Re: Eurostar — questions and travel updates
Post by: mdw on June 03, 2012, 04:16:32 PM
Thank you everyone :-) we would stay at Cheyenne, so quicker to walk there or queue for express?
Title: Re: Eurostar — questions and travel updates
Post by: aliscrapper on June 03, 2012, 05:43:17 PM
Quote from: "mdw"Thank you everyone :-) we would stay at Cheyenne, so quicker to walk there or queue for express?

We've not used the express service for a couple of years on the way to DLP.  We stayed at the Cheyenne last year and we checked into our room where we spent half an hour sorting ourselves out and were in the park for 3 pm! :D/
Title: Re: Eurostar — questions and travel updates
Post by: mdw on June 03, 2012, 06:34:29 PM
Thnx
Title: Re: Eurostar — questions and travel updates
Post by: Dwrighty on June 03, 2012, 06:52:14 PM
QuoteYour very welcome :)   Altho when I've phoned them before they've said that those seats weren't on sale - I've asked them to go check with their manager and suddenly they are on sale! :?

We desperately want to go in December - but can't find any travel insurance that would cover us in the event that we either courldn't get to Ebbsfleet because of snow or the Eurostar stops running because of the snow???  Have you managed to find any travel insurance to cover you in the event of the snow?? Thanks :thumbs:

Cool, didn't get chance today but I will definitely call them tomorrow, if they're open.

Just checked my Travel Insurance with 'More Than'. It says this under the cancellation and curtailment clause:

"You abandoning Your Trip following the cancellation of or a delay of more than 12 hours in the departure of Your outward international flight, sea-crossing, coach or train journey, forming part of the booked Trip's itinerary, as a result of Strike or Industrial Action (of which You were unaware at the time You booked the Trip), adverse weather conditions, or the mechanical breakdown of, or accident of, the aircraft, sea vessel, coach or train."

So to me, that looks good. Here's the policy booklet on their website:
//https://travel.morethan.com/Content/Documents/More%20Than%20Policy%20Booklet.pdf


If you do go with More Than, go through Quidco. The cost of my travel insurance was £21 and I got £20 cashback so it's cost me £1! (If you're not registered with Quidco I can recommend you and we both get some more money!!).

HTH

- D
Title: Re: Eurostar — questions and travel updates
Post by: aliscrapper on June 03, 2012, 09:11:40 PM
Quote from: "Dwrighty"
QuoteYour very welcome :)   Altho when I've phoned them before they've said that those seats weren't on sale - I've asked them to go check with their manager and suddenly they are on sale! :?

We desperately want to go in December - but can't find any travel insurance that would cover us in the event that we either courldn't get to Ebbsfleet because of snow or the Eurostar stops running because of the snow???  Have you managed to find any travel insurance to cover you in the event of the snow?? Thanks :thumbs:

Cool, didn't get chance today but I will definitely call them tomorrow, if they're open.

Just checked my Travel Insurance with 'More Than'. It says this under the cancellation and curtailment clause:

"You abandoning Your Trip following the cancellation of or a delay of more than 12 hours in the departure of Your outward international flight, sea-crossing, coach or train journey, forming part of the booked Trip's itinerary, as a result of Strike or Industrial Action (of which You were unaware at the time You booked the Trip), adverse weather conditions, or the mechanical breakdown of, or accident of, the aircraft, sea vessel, coach or train."

So to me, that looks good. Here's the policy booklet on their website:
//https://travel.morethan.com/Content/Documents/More%20Than%20Policy%20Booklet.pdf


If you do go with More Than, go through Quidco. The cost of my travel insurance was £21 and I got £20 cashback so it's cost me £1! (If you're not registered with Quidco I can recommend you and we both get some more money!!).

HTH

- D

Thank you so much!  Now I can work on persuading DH that a Christmas trip should be our next trip to DLP; after we go to the magic this week! :D/  :D/
Title: Re: Eurostar — questions and travel updates
Post by: toonarmylass on June 03, 2012, 11:55:10 PM
i use eurostar themselves for travel insurance, it may be a little more expensive but they do cover if your eurstar is lae and u have to get alater train etc where others dont cover!!
Title: Re: Eurostar — questions and travel updates
Post by: aliscrapper on June 04, 2012, 10:17:01 AM
Quote from: "toonarmylass"i use eurostar themselves for travel insurance, it may be a little more expensive but they do cover if your eurstar is lae and u have to get alater train etc where others dont cover!!

It never occurred to me that Eurostar did there own travel insurance!  Thank you! :thumbs:
Title: Re: Eurostar — questions and travel updates
Post by: toonarmylass on June 04, 2012, 10:50:04 AM
your welcome, it cost me £13.80 for myself and my son!!! i will be traveling on the last train from london to darlington on the saturday when we return,  i asked if the train is late and i miss my train do u pay for the hotel and new tickets they said yes as it it their fault, but others said that they would cover the connecting trains which seems really strange but hey thats inurance compaines for you!!
Title: Re: Eurostar — questions and travel updates
Post by: aliscrapper on June 04, 2012, 11:14:29 AM
Quote from: "toonarmylass"your welcome, it cost me £13.80 for myself and my son!!! i will be traveling on the last train from london to darlington on the saturday when we return,  i asked if the train is late and i miss my train do u pay for the hotel and new tickets they said yes as it it their fault, but others said that they would cover the connecting trains which seems really strange but hey thats inurance compaines for you!!

Oh my - that is cheap! :thumbs:   And it means that a DLP Christmas is a distinct possibility.  Do you have to ring Eurostar to get a quote for travel insurance or do you do it on line somwehere???  Eurostar may not cover me as I have pre existing health conditions - but definitely worth looking into if it means my dream of a DLP Christmas just might come true! :D/
Title: Re: Eurostar — questions and travel updates
Post by: toonarmylass on June 04, 2012, 09:26:27 PM
well the fact that i have a brain tumour and they know about it means i still have travel insurance!!! i did it over the phone with them.just phoned em and gave them my bookin number!
Title: Re: Eurostar — questions and travel updates
Post by: aliscrapper on June 04, 2012, 09:35:28 PM
Quote from: "toonarmylass"well the fact that i have a brain tumour and they know about it means i still have travel insurance!!! i did it over the phone with them.just phoned em and gave them my bookin number!

Thanks - looks like my Christmas Disney Dream may come true - thank you so much! :thumbs:
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on June 20, 2012, 12:14:19 PM
We get the Eurostar insurance too as they do a good one parent family deal. If you are thinking of going christmas one bit of advice would be if you don't get the Disney Express and there is snow you may end up having to walk to your hotel with your case! At christmas 2010 the snow was pretty bad when we were there and we saw plenty of people having to wheel their cases through a foot of snow as the buses weren't running! Don't like the idea of that so we always include the Disney express.
Title: Re: Eurostar — questions and travel updates
Post by: aliscrapper on June 20, 2012, 12:54:17 PM
Quote from: "kelly.dylan"We get the Eurostar insurance too as they do a good one parent family deal. If you are thinking of going christmas one bit of advice would be if you don't get the Disney Express and there is snow you may end up having to walk to your hotel with your case! At christmas 2010 the snow was pretty bad when we were there and we saw plenty of people having to wheel their cases through a foot of snow as the buses weren't running! Don't like the idea of that so we always include the Disney express.

Thanks :thumbs: We always use Disney Express on the return journey as for 11 Euros a room I don't think you can go wrong!  Will see if I can work on DH - armed with my new found knowledge! Thanks :thumbs:
Title: Re: Eurostar — questions and travel updates
Post by: AlexB on June 23, 2012, 07:21:39 PM
We booked through Eursotar, so don't get the Disney Express included.  I am not sure that we will bother.

I was wondering as well, it says on the DLRP Eurostar bit 'Once on-board, kids will get a free top-quality activity pack, whilst Disney Cast Members will be on hand to answer any questions and give tips for your visit'....

Do ALL children get this pack?  I would hate my daughter to see other children getting it, and not her just because we didn't book through Disney.
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on June 23, 2012, 07:32:06 PM
Quote from: "AlexB"We booked through Eursotar, so don't get the Disney Express included.  I am not sure that we will bother.

I was wondering as well, it says on the DLRP Eurostar bit 'Once on-board, kids will get a free top-quality activity pack, whilst Disney Cast Members will be on hand to answer any questions and give tips for your visit'....

Do ALL children get this pack?  I would hate my daughter to see other children getting it, and not her just because we didn't book through Disney.
We go from St Pancras and rather than get them on the train there is a desk where you can just go and pick one up, as you go through the passport control bit its to your right. Dylan always picks up a couple so that he can give his little cousins one when he gets home and nobody bats an eyelid ;)
Title: Re: Eurostar — questions and travel updates
Post by: AlexB on June 23, 2012, 07:56:30 PM
Quote from: "kelly.dylan"We go from St Pancras and rather than get them on the train there is a desk where you can just go and pick one up, as you go through the passport control bit its to your right. Dylan always picks up a couple so that he can give his little cousins one when he gets home and nobody bats an eyelid ;)

Thank you, that is good to know.
Title: Re: Eurostar — questions and travel updates
Post by: aliscrapper on June 24, 2012, 08:43:55 PM
Quote from: "AlexB"We booked through Eursotar, so don't get the Disney Express included.  I am not sure that we will bother.

I was wondering as well, it says on the DLRP Eurostar bit 'Once on-board, kids will get a free top-quality activity pack, whilst Disney Cast Members will be on hand to answer any questions and give tips for your visit'....

Do ALL children get this pack?  I would hate my daughter to see other children getting it, and not her just because we didn't book through Disney.

We travelled from Ebbsfleet on 5th June and a member of Eurostar staff went round handing them to what appeared to be all children regardless of who they booked with.

HTH
Title: Re: Eurostar — questions and travel updates
Post by: mickeyspal on June 25, 2012, 02:04:13 AM
We have always booked Eurostar direct, as much cheaper than going through Disney. We have never booked disney express, we have on 3 occasions had 10 members of family to DLP travelling by Eurostar, and on each occassion the Disney staff have handed out activity packs to my son neice and nephew; the laugh is; the youngest one, my neice was 18 years old the first time we went together; but all 3 of them were quite happy to be given the packs,  which helped to pass the time. We did explain to the staff tht we had not booked the express, they obviously realised none of us were children but were happy to hand out the activity packs. :D
Title: Re: Eurostar — questions and travel updates
Post by: Dwrighty on July 01, 2012, 12:46:49 PM
Booked my tickets through Disneyland Paris today after ringing Eurostar and them saying the tickets still weren't available!

I tried Disneyland Paris on the phone and they had them so I booked, and of course got Disney Express as well.

It seemed a bit steep (£386) but I'd rather know that they are booked and that's the main thing!!

Would be a little bit gutted if they are less than a hundred pounds when they do become available on Eurostar's website!!

- D
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on July 01, 2012, 12:52:16 PM
Quote from: "Dwrighty"Booked my tickets through Disneyland Paris today after ringing Eurostar and them saying the tickets still weren't available!

I tried Disneyland Paris on the phone and they had them so I booked, and of course got Disney Express as well.

It seemed a bit steep (£386) but I'd rather know that they are booked and that's the main thing!!

Would be a little bit gutted if they are less than a hundred pounds when they do become available on Eurostar's website!!

- D
Thats exactly why i booked mine with Disney. I have been waiting for ages to book direct for December but was told they wouldn't go on sale until late August! I paid over the odds too, i know they will be cheaper but have the peace of mind that travel is sorted. When are you going?
Title: Re: Eurostar — questions and travel updates
Post by: Dwrighty on July 01, 2012, 01:14:00 PM
Quote from: "kelly.dylan"Thats exactly why i booked mine with Disney. I have been waiting for ages to book direct for December but was told they wouldn't go on sale until late August! I paid over the odds too, i know they will be cheaper but have the peace of mind that travel is sorted. When are you going?

We're going 15-20 December. Will get Christmas, will hopefully get Disney Dreams as well!

We will be there for my Birthday, I seem to be more excited than The Princess!!

How about you?

- D
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on July 01, 2012, 02:25:56 PM
Quote from: "Dwrighty"
Quote from: "kelly.dylan"Thats exactly why i booked mine with Disney. I have been waiting for ages to book direct for December but was told they wouldn't go on sale until late August! I paid over the odds too, i know they will be cheaper but have the peace of mind that travel is sorted. When are you going?

We're going 15-20 December. Will get Christmas, will hopefully get Disney Dreams as well!

We will be there for my Birthday, I seem to be more excited than The Princess!!

How about you?

- D
We're going 20th-26th, can't wait! Sure dreams will be on in the evening, don't think we've got fantillusion this year though which is a shame.
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on July 01, 2012, 10:21:34 PM
Do the prices vary alot for eurostar.
We are looking at staying at the adagio next Feb.
For 7 of us the price was coming up at £1,578 including eurostar. Today it has jumped up to £2,290.
The hotel price is still the same so it must be the eurostar.
We were going to book hopefully this week but not sure what to do now
Title: Re: Eurostar — questions and travel updates
Post by: aliscrapper on July 02, 2012, 11:15:23 AM
Quote from: "sarahmumof4"Do the prices vary alot for eurostar.
We are looking at staying at the adagio next Feb.
For 7 of us the price was coming up at £1,578 including eurostar. Today it has jumped up to £2,290.
The hotel price is still the same so it must be the eurostar.
We were going to book hopefully this week but not sure what to do now

Are you booking the Eurostar direct with Eurostar themselves or via Disney or another third party provider??  I know that Disney themselves overcharge for the Eurostar if you book thru them.

Eurostar tickets are available 10 months' in advance if you phone Eurostar and the more seats they sell the more expensive the remaining tickets become.

I would definitely phone Eurostar themselves and get a price quote.

HTH
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on July 02, 2012, 11:42:29 AM
Thank you. I will try phoning them direct now.
The quote we had was from disney direct although we will book through Thomas Cook as my dad gets a discount. Although if Eurostar direct is cheaper will book tickets that way.
Thank you so much
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on July 02, 2012, 12:32:55 PM
Quote from: "sarahmumof4"Thank you. I will try phoning them direct now.
The quote we had was from disney direct although we will book through Thomas Cook as my dad gets a discount. Although if Eurostar direct is cheaper will book tickets that way.
Thank you so much
Eurostar direct will be much cheaper but they can only book up to about 10th dec at the moment and arent releasing any new dates til late August. If you are willing to wait you should as you can nearly always get return tickets for £69. The only time we have paid any more than that was last christmas
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on July 02, 2012, 01:57:43 PM
I did try phoning them and they have taken my details and will email when dates are to be released.

The lady I spoke to was lovely. She said because the dates/prices haven't been released yet Disney guess what the eurostar will be sp the price can go up or down.

She also explained about the train to Lille or else going to Paris and changing there if we couldn't get on the direct dlp train.

I'm going with my parnets so they can help look after my younger 2 whilst I take the older 2 on rides etc.

Does anybody know if we book the hotel now can we add eurostar with Disney at a later date ? To be honest it looks like eurostar direct will be the cheapest option though xx
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on July 02, 2012, 02:07:07 PM
Quote from: "sarahmumof4"I did try phoning them and they have taken my details and will email when dates are to be released.

The lady I spoke to was lovely. She said because the dates/prices haven't been released yet Disney guess what the eurostar will be sp the price can go up or down.

She also explained about the train to Lille or else going to Paris and changing there if we couldn't get on the direct dlp train.

I'm going with my parnets so they can help look after my younger 2 whilst I take the older 2 on rides etc.

Does anybody know if we book the hotel now can we add eurostar with Disney at a later date ? To be honest it looks like eurostar direct will be the cheapest option though xx
I booked my holiday with Disney back in January and have just added the Eurostar with them as i got fed up waiting for them to be released by Eurostar. But they go up in price as the time goes on with Disney too. If you can hold out you'll get a much better deal with Eurostar direct
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on July 02, 2012, 02:34:35 PM
The lady said they will release christmas dates soon and hopefully up till Feb 1/2 term which is when we are going.
Its good to knwo though that we can add via Disney if we want.

I'm very jealous of the amount of trips you've done to DLP . I've only been once, but can't wait to go again x
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on July 02, 2012, 03:05:34 PM
Quote from: "sarahmumof4"The lady said they will release christmas dates soon and hopefully up till Feb 1/2 term which is when we are going.
Its good to knwo though that we can add via Disney if we want.

I'm very jealous of the amount of trips you've done to DLP . I've only been once, but can't wait to go again x
I have the Disney bug, sure you have or by the end of your next trip will too ;) Im lucky it's just me and Dylan, if he had brothers or sisters i don't think we'd have gone half as much. Plus i want to make the most of it as he'll be 13 this year and people keep asking what i'm going to do when he says he doesn't want to go to Disney any more :(
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on July 02, 2012, 04:59:50 PM
We went last March and I was looking at prices as soon as we got back.

Mine are 11,7,5 and 2 at the moment. We went with my parents so they could help with the younger ones.
Whilst I can manage on my own it would mean the older 2 would have to go on rides alone , and they all miss out on some rides.
My parents didn't enjoy going ( they prefer sight seeing hols) but have said they will come again, if its not to expensive!!

What was the disneyland hotel like? I'm planning another trip for summer 2015 when I'm 40 and would love to stay in that hotel.

I want to book now for feb 1/2 term . I'm so excited lol
Title: Re: Eurostar — questions and travel updates
Post by: mickeyspal on July 02, 2012, 05:10:54 PM
My only son will be 26 when we go in August, his girlfriend has been joining us since 2005; as soon as I mention DLP they have their passports looked out. :D/
Title: Re: Eurostar — questions and travel updates
Post by: toonarmylass on July 02, 2012, 10:17:24 PM
Quote from: "kelly.dylan"
Quote from: "sarahmumof4"The lady said they will release christmas dates soon and hopefully up till Feb 1/2 term which is when we are going.
Its good to knwo though that we can add via Disney if we want.

I'm very jealous of the amount of trips you've done to DLP . I've only been once, but can't wait to go again x
I have the Disney bug, sure you have or by the end of your next trip will too ;) Im lucky it's just me and Dylan, if he had brothers or sisters i don't think we'd have gone half as much. Plus i want to make the most of it as he'll be 13 this year and people keep asking what i'm going to do when he says he doesn't want to go to Disney any more :(

 i have that problem too my son is 14 in 16 days and when we go on the 31st it will be our 14th time lol!!!
Title: Re: Eurostar — questions and travel updates
Post by: Karen on July 15, 2012, 09:04:35 PM
Could anyone please advise, we normally get the eurostar direct to dlrp, but we have decided to visit again around November, to go direct to dlrp is twice the price of going to Paris, we have been into Paris a few times on the RER, do you think its worth the saving the money and just going to Paris then the RER into Disney. Anyone else done it this way. Thanks
Title: Re: Eurostar — questions and travel updates
Post by: toonarmylass on July 16, 2012, 08:55:36 PM
Im doing it in a few weeks time. i think it will be if you are saving money but thats just my opinion!!
Title: Re: Eurostar — questions and travel updates
Post by: ed-uk on July 17, 2012, 03:26:29 PM
Quote from: "Karen"Could anyone please advise, we normally get the eurostar direct to dlrp, but we have decided to visit again around November, to go direct to dlrp is twice the price of going to Paris, we have been into Paris a few times on the RER, do you think its worth the saving the money and just going to Paris then the RER into Disney. Anyone else done it this way. Thanks

We have done it once or twice in the past and I think it's a hassle, I would never take the EuroStar to Paris and then the RER onto Disneyland  and have to haul my luggage around. Do you book the train with EuroStar, because that works out cheaper than booking the train with Disney?
Title: Re: Eurostar — questions and travel updates
Post by: grovesie on July 17, 2012, 04:57:24 PM
It depends on how much luggage you have and how many of you travelling. Personally for me it's the Eurostar every time, but then there's 7 of us that travel( and all 5 cases and extra hand luggage).

I find it a chore if we do not get the direct train. But if cost is an issue the better to go than stay at home
Title: Re: Eurostar — questions and travel updates
Post by: Karen on July 18, 2012, 10:35:47 PM
Hi there, thanks for the replies, I book direct with eurostar, but because i've left it late I just looked at the November train prices online direct to Disney then just to Paris.
I will have to ring Eurostar for the direct prices for the end of November but when I booked our last trip in May the eurostar rep said they were allready taking bookings for November  :shock:
We took a trip into Paris and there had been an accident on the line when we were trying to get back, we couldnt believe how packed the train was, you had to squeeze on and try not to get your backside stuck in the doors!!!.  We tried to get on 3 trains before there was enough room.
I think ive just talked myself into getting a direct train.  :D
Title: Re: Eurostar — questions and travel updates
Post by: ewormas on July 18, 2012, 11:16:52 PM
Hi, dont know if this has already been said but Eurostar direct to Disney can be booked 120 days in advance
Title: Re: Eurostar — questions and travel updates
Post by: mickeyspal on July 19, 2012, 08:52:57 AM
I  booked ours in March for travelling August. Always booked through Eurostar as cheaper than going through Disney. We have stayed in Paris once and then went onto Disney on the RER, it is a huge hassle and had to stand alll the to the park.
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 01, 2012, 03:32:13 PM
For anyone looking to book for late december onwards tickets are being released on 7th August ;)
Title: Re: Eurostar — questions and travel updates
Post by: mdw on August 01, 2012, 08:57:48 PM
Thank you!!!! Excited!!!!!!!
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 02, 2012, 03:56:31 PM
Just phoned to check how far in advance you will be able to book for when dates are released on 7th August as im looking to book for May 2013. Lady said they will be up to July 2013 if anyone is thinking of booking that far in advance, should get a good price if you get in early ;)
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on August 02, 2012, 08:12:35 PM
I had my e mail today.

Will be on te phone at 9 am on Tuesday am.

They said the same to me but we are looking to go in Feb :)

So excited x
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on August 07, 2012, 09:32:41 AM
Tried booking today and its £140 ish for an adult not £69 :(

Looks like we won't be going now :( :(
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 07, 2012, 10:08:38 AM
Quote from: "sarahmumof4"Tried booking today and its £140 ish for an adult not £69 :(

Looks like we won't be going now :( :(

Oh no!! Just had a look at your other post, you weree looking at feb half-term weren't you? Have you tried playing with the dates? The prices go up as people book tickets so maybe try looking at the day you leave as tickets could be less.

I'm on hold at the moment, ten minute wait they are saying!!

They have left it so late that i suppose everyone is desperate to book now!!! Just hoping May is ok [-o<
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on August 07, 2012, 10:14:26 AM
Feb 1/2 term.

My mum phoned at 8 to book .

She got through at 8.07 and the price had gone up.

I just phoned to ask why  ( as you do ) and the lady said they only had a few £69 seats . Lots of people have complained and they are asking why so few seats at that price.

I spoke to a manager and said I am so upset as I was told last week it would be no more than £89 so as a single mum of 4 have budgeted carefully.

She took my details, and is phoning me back. Going to trace my call from last week.

Oh and the lines opened at 8 am not 9 hence the £69 seats going. I said my email said 9 am so from 9 alot of people are going to be phoning and going to be very disapointed.
Had to forward my email saying 9 am to the manager as well.

Hope you get your tickets ok.

You'll need to come back on here and say if you do get them ok.

Fingers crossed for you
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 07, 2012, 10:23:47 AM
OMG!!! My email said 9am aswell, no wonder it's busy!!!

mine are £140 each too, waiting to talk to a manager as its a con, looked at leaving on 4 different dates and all the same!! No way have they sold that many in an hour!!
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on August 07, 2012, 10:33:46 AM
The manager is phoning me back .
Supposdly with 1/2 hr which is now !!
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on August 07, 2012, 10:42:27 AM
my email said 9 too, we have booked but got to find the extra money now.  £140 for adult £123 for daughter travelling the Sun - Thurs of half term.
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 07, 2012, 10:45:14 AM
Quote from: "sarahmumof4"The manager is phoning me back .
Supposdly with 1/2 hr which is now !!
I've already spoken to one. Waste of time!! They only have a percentage of £60 tickets and when they have all gone thats it! He checked 4 days before and after the day i wanted and none available.

Was so annoyed!!! Nothing he can do though, he said he cant reduce the price, it is what it is! Gutted, haven't booked them but dont want to cancel. Dont know what to do now!
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 07, 2012, 10:48:49 AM
Quote from: "haribosmum"my email said 9 too, we have booked but got to find the extra money now.  £140 for adult £105 for daughter travelling the Sun - Thurs of half term.
I cant believe that everone has a price of £140. All that tells me is there are so few £69 tickets!!! But sounds like they go from £69and once they've gone it's £140.
Was so looking forward to going in May thi8nk i am just going to have to book it! Was thinking maybe i'd change to Oct and go for Halloween again but it looks like it will be an issue with the Eurostar again if everyone is having problems now!
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on August 07, 2012, 10:54:46 AM
we originally was going to book through nectar as had saved £200 of points and booked this way before.  i phoned them first and the price was coming out just under £500!!!  looks like we'll be spending the nectar points on our household shop instead and finding the money we've paid to eurostar.  i've sent an email complaining that their information email to me that detailed me as a 'valued customer' had incorrect information in it and if it had been correct I'd have phoned at 8am not 9!
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on August 07, 2012, 10:57:42 AM
just thinking... the holiday companies and disney themselves that get an allowance of seats on the train probably take the £69 ones and pocket the difference between that and the extortionate price they charge to travel as part of a package!

my £403 is still cheaper than the Disney prices were though and I have been booked on a table so know we'll be sitting together unlike some of the stories on this thread!
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on August 07, 2012, 11:21:50 AM
I got mine reduced to £89 because the manager listend to my call and heard the guy say they would be no more than £89 !
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 07, 2012, 11:26:15 AM
Quote from: "sarahmumof4"I got mine reduced to £89 because the manager listend to my call and heard the guy say they would be no more than £89 !
Oh thats brilliant! So pleased for you  :D
I cant do that cos i originally wanted December and changed to May. I paid the £149 each  :(
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on August 07, 2012, 12:18:40 PM
am glad the manager sorted it, shows it's good that we're recorded sometimes!  

just out of interest I went on the disney site and my travel would have been over £700 if had booked through them.

this is also my first instance of travelling in school holidays - everyone else puts their prices up so would expect a smaller amount of low price tickets to be available.  still annoying though as hadn't budgeted them to be at that price :-(
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on August 07, 2012, 01:26:07 PM
I was thinking earlier that if you book via disney you can now book up to xmas 2013,

When I phoned eurostar the very first time the lady I spoke to said that because Eurostar don't release prices that far ahead Disney can charge whatever.She said they work out a rough cost going on previous prices then add more on and basically just go with it.

If we had paid the £149 that my mum was quoted ( at 8.07 am ) for all of us including the hotel it would be £1,650 but if we booked it all through Disney it would have been £2,200 ish so would have still been cheaper to do it this way.

But its frustrating to be told a price and then find out its a lot more :(

I think it would be worth us emailing to complain so that they are aware.

Anyway what i was going to say at the beginning about Disney charging whatever and the fact you can book till next xmas is that Disney must reserve x amount of seats as they can't have people booking through them and then not getting seats. So I reckon Disney do get a % of the cheaper seats.

The lady I spoke to first did say they were all shocked at eurostar at how  few £69 seats there had been ( sorry if I have said that earlier).
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 07, 2012, 01:53:53 PM
Our trip in may would have cost an extra £500 to add  the Eurostar on so we've saved in that respect but like you say it's frustrating!
I said to someone earlier if it was the first time you had booked and didn't know there were £69 seats available you'd probably be happy with that price.
We've never been in May before and we do go during school holidays and the day we leave is a bank holiday so suppose you have to factor that all in aswell! Just such a downer when you've waited so long and think if you book as soon as they are available you'll get a good deal!
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on August 07, 2012, 05:57:23 PM
Dates are available online now as well (certainly for Feb half term anyway) and prices did come back the same as I paid this morning.
Title: Re: Eurostar — questions and travel updates
Post by: mdw on August 07, 2012, 06:20:56 PM
Did you phone up and book? I want seats for May but only available til Oct online?
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 07, 2012, 06:24:30 PM
I phoned but they are online up to July if you are going direct to Disney. I booked 27th may 2013.
Title: Re: Eurostar — questions and travel updates
Post by: mdw on August 07, 2012, 10:28:53 PM
£160 each  :(
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 08, 2012, 01:11:47 AM
Quote from: "mdw"£160 each  :(
It's ridiculous isn't it! Is that for May? I would love to know how many £69 tickets they really have!
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on August 08, 2012, 10:10:34 AM
Quote from: "kelly.dylan"
Quote from: "mdw"£160 each  :(
It's ridiculous isn't it! Is that for May? I would love to know how many £69 tickets they really have!




I would also like to know how many £69 seats they have !!!

I think we should all complain. Not to get any thing out of it but so eurostar next time sort things out better.
Title: Re: Eurostar — questions and travel updates
Post by: mdw on August 08, 2012, 11:44:19 AM
Yer May Kelly.Dylan.  I'm gutted. Prob will have to drive over now. Can't afford that. There's four of us!
Title: Re: Eurostar — questions and travel updates
Post by: Elaine on August 08, 2012, 11:48:35 AM
Quote from: "mdw"Yer May Kelly.Dylan.  I'm gutted. Prob will have to drive over now. Can't afford that. There's four of us!

You could wait until 12 weeks before travel and see if the indirect service gives you the £69 fares?
Title: Re: Eurostar — questions and travel updates
Post by: ed-uk on August 08, 2012, 11:56:23 AM
Start saving nectar points, we used ours and travelled on EuroStar for free this year. A tip for the future.
Title: Re: Eurostar — questions and travel updates
Post by: nathalie on August 08, 2012, 11:58:31 AM
This seems so much weirder and harder, ordering Eurostar tickets from the UK to Disneyland.

I've been to London 6 times now in the past 6 years, from Belgium to the UK, and each time, I just ordered about 3 months in advance (sometimes even 2 months in advance), and I always have gotten the cheapest tickets.
(and the same rules apply: the longer you wait, the more you could be paying)
Title: Re: Eurostar — questions and travel updates
Post by: Elaine on August 08, 2012, 12:21:47 PM
Quote from: "nathalie"This seems so much weirder and harder, ordering Eurostar tickets from the UK to Disneyland.

I've been to London 6 times now in the past 6 years, from Belgium to the UK, and each time, I just ordered about 3 months in advance (sometimes even 2 months in advance), and I always have gotten the cheapest tickets.
(and the same rules apply: the longer you wait, the more you could be paying)

the cheapest fares are there nathalie, just not for any UK school holiday dates. Eurostar appear to have bumped up the price considerably for those, from the first day of sale (ie yesterday for February and May half term holidays). No-one I know on either this forum or another one, has got the cheapest fares for those dates, even phoning yesterday morning at 9am.
Title: Re: Eurostar — questions and travel updates
Post by: nathalie on August 08, 2012, 12:39:15 PM
That stinks  :s  and totally unfair.
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on August 08, 2012, 01:16:46 PM
The phones opened at 8 not 9 like the email said !!

My mum got through at 8.07 am and there were no £69 seats left !
Title: Re: Eurostar — questions and travel updates
Post by: nathalie on August 08, 2012, 02:32:27 PM
Makes you wonder if they had any at all!
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on August 08, 2012, 02:56:36 PM
I've had a response from Eurostar:
We have sent the emails out in the order that the future booking reminder has been requested. This is the reason why we advised you to contact us from 9 am. We have sent the emails out in batches with different times to contact us. This has been done to prevent that our customers need to stay in a queue for a long time.

I'm assuming that means some peoples emails did say 8am?

Also re Nectar points, that's how we booked last year when our early May tickets cost us £200 for 2 adults & 1 child and we paid for most of it with points.  This year we saved £200 points but when I phoned at 9am  the cost was over £500 so more expensive than the tickets we got direct through eurostar.  We need to spend our points on our weekly shop over the next month to use them up and use our normal shopping money against the eurostar bill!
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 08, 2012, 07:05:19 PM
Quote from: "mdw"Yer May Kelly.Dylan.  I'm gutted. Prob will have to drive over now. Can't afford that. There's four of us!
Thats exactly how i felt yesterday. Couldn't wait til 9am when  they went on sale, called all excited to be told the 100% price hike!
I was so annoyed at the time and had it been more than just Dylan and I to book for I definately wouldn't have bothered. I considered changing to October but then we would have to go half-term again and i think it will be exactly the same. Such a shame :(
Like Elaine says could you wait and do the indirect train?
Title: Re: Eurostar — questions and travel updates
Post by: mdw on August 14, 2012, 03:23:58 PM
Wahooooooooooooooooooo

Booked eurostar direct for May 13th return 16th....£69 an adult £49 a child wohoooooooooooooooooooooo

Soooooo excited.... When to tell the kids ??
Title: Re: Eurostar — questions and travel updates
Post by: bellefan75 on August 24, 2012, 11:00:26 AM
Quote from: "mdw"Wahooooooooooooooooooo

Booked eurostar direct for May 13th return 16th....£69 an adult £49 a child wohoooooooooooooooooooooo

Soooooo excited.... When to tell the kids ??


We've booked to go via Eurostar in March 2013. We've already told our little boy (he's 3), and our baby is only 8 months. Every time something Disney comes on the tv/dvd he says "Disney castle next year!...get shoes on!!!!" and puts his shoes/wellies/whatever's in the hall, on :)
Title: Re: Eurostar — questions and travel updates
Post by: bellefan75 on August 24, 2012, 11:10:15 AM
As I understand it, we can check in to our Disney Hotel on the Eurostar. Does anyone know if we can book "good morning Fantasyland" at this time (like you can when checking in at the hotel itself) and do they allocate the breakfast slots on the train too??

Many thanks  :D
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on August 24, 2012, 02:09:46 PM
Quote from: "bellefan75"As I understand it, we can check in to our Disney Hotel on the Eurostar. Does anyone know if we can book "good morning Fantasyland" at this time (like you can when checking in at the hotel itself) and do they allocate the breakfast slots on the train too??

Many thanks  :D
No they dont. And the last few times we have been you still have to check in when you get to the hotel. They just give you your park tickets and meal vouchers etc and the form to fill in when you check into your hotel on the train. You still have to pick up your room cards when you check in at the hotel.
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on October 21, 2012, 09:08:41 AM
Changing the subject slightly, i went Eurostar last Wednesday and the activity packs given to children were leftovers from the New Generation Festival! A bit poor I thought! How many of those must they have ordered?
Title: Re: Eurostar — questions and travel updates
Post by: AdamBrunt on November 14, 2012, 07:59:29 PM
Ok, we will be using the DLP offer in the Sun, again, to go back in the Feb half term.

Looking at the Eurostar website, 2 adults and 2 kids St Pancreas to DLP (direct) return in that week is £405 EACH WAY. The price doesn't even reduce if you get on at Ashford !!??!!

I understand that going via Lille is an alternative cheaper option (only £120 each way for the London -> Lille part) but how complicated is the change/onward journey to DLP ? Also, where is the best place to get Lille -> DLP tickets as the Eurostar site doesn't do them ?
Title: Re: Eurostar — questions and travel updates
Post by: Elaine on November 14, 2012, 08:20:13 PM
Quote from: "AdamBrunt"Ok, we will be using the DLP offer in the Sun, again, to go back in the Feb half term.

Looking at the Eurostar website, 2 adults and 2 kids St Pancreas to DLP (direct) return in that week is £405 EACH WAY. The price doesn't even reduce if you get on at Ashford !!??!!

I understand that going via Lille is an alternative cheaper option (only £120 each way for the London -> Lille part) but how complicated is the change/onward journey to DLP ? Also, where is the best place to get Lille -> DLP tickets as the Eurostar site doesn't do them ?

You can book the whole fare, UK to DLP via Lille, at about 12 weeks before travel, through Eurostar. Phone them now and ask when that fare will be available, then set your alarm to book it (I suspect a lot of half-termers will be doing that this year, as the direct Eurostar fare has been crazy expensive since it was released months ago).
Title: Re: Eurostar — questions and travel updates
Post by: AdamBrunt on November 14, 2012, 08:30:35 PM
Thanks Elaine, booking with Eurostar makes sense I suppose.

I assume the fare will be available in a couple of weeks for travel on the 18th Feb
Title: Re: Eurostar — questions and travel updates
Post by: MrsPirate on December 18, 2012, 02:30:46 PM
I spoke to Eurostar today and they said tickets from Mid July until 30th November 2013 will go on sale Boxing Day. I shall be booking my Halloween trip a little earlier that I thought!
Title: Re: Eurostar — questions and travel updates
Post by: dom on December 28, 2012, 08:08:35 PM
On our previous visits we've bought eurostar tickets separately from our hotel reservations.  Next year we are going in early Feb and because the weather is likely to be worse, and could possibly disrupt trains, we bought our tickets through disney.  We booked and paid in full in August, does anyone have any idea when are we likely to receive our train tickets?  One of our party is vegetarian and that meal needs to be booked in advance using the seat reservation number.  I've phoned disney and been told incorrectly that they carry vegetarian meals and don't need to book one (from past experience I know this to be incorrect), I've also tried emailing disney who have simply emailed back telling me to phone them (not helpful if the person at the end of the phone doesn't know the correct information.)
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on December 28, 2012, 08:15:13 PM
I booked direct with Disney for Christmas and received our tickets around 2 weeks before. They say it can be around 7-10 days before travel though
Title: Re: Eurostar — questions and travel updates
Post by: dom on December 28, 2012, 08:25:05 PM
Thanks :)  I didn't see anything in the stuff that was sent to me about being 7-10 days before travel.
Title: Re: Eurostar — questions and travel updates
Post by: claire2281 on December 30, 2012, 02:01:47 PM
I have to say that I'm increasingly unimpressed with the way Eurostar/the station handle people boarding the train at the DLP end. In Ashford (and is St P really that different?) you put your ticket in a machine, you go through security, through passport control and then have a large waiting lounge to relax in.

The last two times I've been though, the return journey has been organised chaos both times due to minimal staff, check in opening late and no organisation. Yesterday people turned up as requested 1hr before departure time. Check in was supposed to open at 15:45 for a 17:02 departure. Check in finally opened at 16:30 by which time basically every person who was on that completely sold out Eurostar was waiting on the station concourse. Then they had only two guys checking passports, two people taking tickets and checking in and only two security gates. They wanted everyone with buggies to go to one side - can you imagine how many buggies were there?! Unsurprisingly we got back to Ashford 40 minutes late. Which is fine for me, I live in Ashford but for other people who have connecting trains to catch etc...

Sometimes delays happen but the fact their solution is to let that many people just crowd up in a small area is pretty laughable.
Title: Re: Eurostar — questions and travel updates
Post by: kelly.dylan on December 30, 2012, 02:43:03 PM
Quote from: "claire2281"I have to say that I'm increasingly unimpressed with the way Eurostar/the station handle people boarding the train at the DLP end. In Ashford (and is St P really that different?) you put your ticket in a machine, you go through security, through passport control and then have a large waiting lounge to relax in.

The last two times I've been though, the return journey has been organised chaos both times due to minimal staff, check in opening late and no organisation. Yesterday people turned up as requested 1hr before departure time. Check in was supposed to open at 15:45 for a 17:02 departure. Check in finally opened at 16:30 by which time basically every person who was on that completely sold out Eurostar was waiting on the station concourse. Then they had only two guys checking passports, two people taking tickets and checking in and only two security gates. They wanted everyone with buggies to go to one side - can you imagine how many buggies were there?! Unsurprisingly we got back to Ashford 40 minutes late. Which is fine for me, I live in Ashford but for other people who have connecting trains to catch etc...

Sometimes delays happen but the fact their solution is to let that many people just crowd up in a small area is pretty laughable.

I totally agree, the Eurostar home is always a nightmare. Mum's train home on 21st December was delayed by 30 mins due to lack of check in staff!!! Absolutely ridiculous!
Title: Re: Eurostar — questions and travel updates
Post by: Laurence on January 07, 2013, 03:33:51 PM
We're off next Thursday to DLP and have a couple of Eurostar questions.

Firstly, we are going from Ashford and during previous visits, there has been a Disney Express desk in the departure lounge at Ashford Eurostar station. However, our paperwork this time makes no reference to where the Disney Express desk is. Do they still have one at Ashford or do they now pass through the train the hand out the envelopes as they used to?

Secondly, we are taking our 9 month old twins for their first visit to Disney which means we are taking a double buggy. I have had a look on the Eurostar website to see if there are any problems with taking a double buggy onboard and weather we would have to let them know that we're bringing a double buggy and I can't find anything. I'm assuming there is no problem and we just put it on the train like any other item of luggage?

Finally, does anyone know the latest parking charges at Ashford? When we last went 2 years ago, I believe it was £9.50 a day. I just wanted to see if anyone knows if it is still the same.

Many thanks for all your help!
Title: Re: Eurostar — questions and travel updates
Post by: ewormas on January 07, 2013, 09:55:20 PM
Hi, we went from ashford in October and the disney express desk was still in the departure lounge then. Sorry cant helpwith other questions-have a great hol!
Title: Re: Eurostar — questions and travel updates
Post by: mdw on January 08, 2013, 10:33:20 AM
Oh we are going in May from Ashford direct to Disney, I thought all tickets and baggage labels were given to us on the train?
Title: Re: Eurostar — questions and travel updates
Post by: claire2281 on January 08, 2013, 02:31:24 PM
Quote from: "mdw"Oh we are going in May from Ashford direct to Disney, I thought all tickets and baggage labels were given to us on the train?

If you've got Disney Express there's a very obvious Disney Express desk at Ashford once you're in the main lounge.

If you miss them for some reason they find you on the train to give the items to you.
Title: Re: Eurostar — questions and travel updates
Post by: mdw on January 08, 2013, 06:13:18 PM
Thank you. We are a group of 6, can we send just the men to the Disney express desk at both ashford and Disney train station or do we all need to be seen?
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on January 08, 2013, 07:12:59 PM
Yes, you can send the men, but part of the excitement is to let the kids collect their own packs. The desk is right beside the dooway to the platforms.
Parking, I had always used the multi story car park, which is listed as "the Eurostar" car park, but to reach it you drive past an open air car park that is nearly half the price! You can drop all passengers and luggage at the station and then park up. You also get to see the really cool lift up to departures!(//http://i767.photobucket.com/albums/xx319/PeteHawke/P75.jpg)
Title: Re: Eurostar — questions and travel updates
Post by: claire2281 on January 09, 2013, 02:36:25 PM
Quote from: "captain rocket"You also get to see the really cool lift up to departures!(//http://i767.photobucket.com/albums/xx319/PeteHawke/P75.jpg)

Can you imagine how tormenting that is when this is your domestic station and you have to go past that every time you go to get onto a normal train? :D

Occasionally I do take the lift down to the lowest floor just for a burst of Disney magic!
Title: Re: Eurostar — questions and travel updates
Post by: Discoponies on January 10, 2013, 07:02:17 PM
Treating me and a friend to Standard Premier on the way there. It states that the menu is slightly different for the Disneyland Paris trip on the Eurostar site, does anyone know if this counts for the morning journey and what it is? Or am I going to enjoy a selection of stale pastry  :lol:
Title: Re: Eurostar — questions and travel updates
Post by: Epcot_Boy on January 10, 2013, 07:48:21 PM
Quote from: "claire2281"
Quote from: "captain rocket"You also get to see the really cool lift up to departures!(//http://i767.photobucket.com/albums/xx319/PeteHawke/P75.jpg)

Can you imagine how tormenting that is when this is your domestic station and you have to go past that every time you go to get onto a normal train? :D

Occasionally I do take the lift down to the lowest floor just for a burst of Disney magic!

It would drive me nuts, absolutely nuts :lol:  :thumbs:
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on January 10, 2013, 09:56:34 PM
I am trying to remember what we had for the outbound meal in standard premier in october. Sorry to say it was nothing that special, it was "breakfast" even though it was nearly lunchtime, I think it was a couple of quality sandwiches and a croisant with coffee or tea and a small bottle of OJ. I did'nt think much of the food, but the seats were very comfortable!
have a great trip.
Title: Re: Eurostar — Kids Bags
Post by: SGregory27 on January 27, 2013, 12:09:57 PM
Off to DLP in over 2 weeks  :D/ . going by Eurostar from Ashford. Quick question do they still give out Kids bags? I saw all the kids get one last time I went but that was 5yrs ago.
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on January 27, 2013, 02:46:21 PM
Yes they do.
Title: Re: Eurostar — questions and travel updates
Post by: Ravenseye on January 27, 2013, 04:07:26 PM
Am I right in thinking that Disney Express is included if youve booked to stay at a Disney hotel?
Forgive me, its been a L O N G  time since I had a trip to the Magic
 ;)
Title: Re: Eurostar — questions and travel updates
Post by: toonarmylass on February 20, 2013, 06:41:48 PM
if i rememberrightly its not, i think it is £16 per adult, children are free.
Title: Re: Eurostar — questions and travel updates
Post by: Epcot_Boy on February 20, 2013, 07:39:59 PM
Quote from: "Ravenseye"Am I right in thinking that Disney Express is included if youve booked to stay at a Disney hotel?
Forgive me, its been a L O N G  time since I had a trip to the Magic
 ;)

Unfortunately not Ravensey, toonarmylass is correct. You have to specifically ask for it at time of booking. You can probably request it at a later date if you decide you need it, but you must request, and pay for it :)
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on February 21, 2013, 06:34:44 PM
Disney have stopped the kids packs :(
Went to collect ours at st Pancras on Sunday and got told they don't do packs anymore :(
Title: Re: Eurostar — questions and travel updates
Post by: mdw on February 22, 2013, 08:06:53 PM
What!!!!!!!  no activity bags :-(
Title: Re: Eurostar — questions and travel updates
Post by: toonarmylass on February 22, 2013, 10:26:57 PM
omg thats awful!!! i need my kids pack im a big kid of 39!!!
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on February 23, 2013, 04:14:46 PM
I was really disappointed . They occupied the kids all the way last time we went so didn't take much for the journey figuring the packs would be enough again :(
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on February 23, 2013, 07:50:34 PM
def no kids packs :-(
Title: Re: Eurostar — questions and travel updates
Post by: Tubbyherman on February 24, 2013, 01:11:33 PM
Oh that is really disappointing, the kids are always so excited to collect their packs even if they didn't hange from their previous trip.
Title: Re: Eurostar — questions and travel updates
Post by: sapphire on February 26, 2013, 12:36:18 AM
i wonder if they will be starting bags in the summer. its part of  daughters 'routine' to get a bag. could be interesting!
Title: Re: Eurostar — questions and travel updates
Post by: gemmasteele84 on March 11, 2013, 07:31:14 PM
oh thats a shame to hear :( was the first bit of disney magic we got with the packs :(
Title: Re: Eurostar — questions and travel updates
Post by: mdw on April 01, 2013, 10:07:07 PM
Hi,

Still no  kids packs??? We are going in 6 weeks :-). Are we allowed to take our own food on the Eurostar? Is there anywhere to buy it in ashford departures? Can we put food in our suitcase aswel?


Thanks in advance, soooooooooo excited!

Mdw
Title: Re: Eurostar — questions and travel updates
Post by: gemmasteele84 on April 01, 2013, 11:00:05 PM
We took snacks with us when we went on from London, nobody batted an eyelid.
Title: Re: Eurostar — questions and travel updates
Post by: Samninetysix on April 06, 2013, 10:30:06 PM
Seems everybody is penny pinching now :(
Title: Re: Eurostar — questions and travel updates
Post by: mdw on April 06, 2013, 10:45:35 PM
Only snacks!!!!
Title: Re: Eurostar — questions and travel updates
Post by: mdw on April 06, 2013, 11:48:39 PM
We are travelling from ashford to Disney direct. We have booked Disney express service. After going through passport control do we board the train when told and then go straight to the express desk Disney end to collect our park passes and give in our bags?.. Is this correct or we do something ashford end?
Title: Re: Eurostar — questions and travel updates
Post by: gemmasteele84 on April 07, 2013, 01:54:48 PM
Last time I went we were given special luggage labels when we checked in at the eurostar, *where they USED to give you your disney pack :(* then we were given our park passes on the train. When we got to disney we only had to go drop the bags in and go right to the park.
This was first class though so don't know if its different for normal class.
Title: Re: Eurostar — questions and travel updates
Post by: mdw on April 07, 2013, 07:27:50 PM
Ok thank you
Title: Re: Eurostar — questions and travel updates
Post by: gemmasteele84 on April 08, 2013, 12:31:15 PM
Just got my tickets (yey!) and under 'class' there's just a star. We booked first class so is that right?
Title: Re: Eurostar — questions and travel updates
Post by: abismummy on April 09, 2013, 09:37:31 PM
Quote from: "mdw"We are travelling from ashford to Disney direct. We have booked Disney express service. After going through passport control do we board the train when told and then go straight to the express desk Disney end to collect our park passes and give in our bags?.. Is this correct or we do something ashford end?

Is Disney Express when they take luggage to hotel? If so I didnt know you have to book it  :(
Title: Re: Eurostar — questions and travel updates
Post by: gemmasteele84 on April 09, 2013, 09:43:44 PM
i think you only do if you booked through eurostar direct, we booked with disney and didnt add it on.
Title: Re: Eurostar — questions and travel updates
Post by: abismummy on April 09, 2013, 09:51:38 PM
We booked with disney through travel agent so only have a payment confirmation. Will have to check this. Thanks.
Title: Re: Eurostar — questions and travel updates
Post by: toonarmylass on April 19, 2013, 04:39:37 PM
disney express has  always been an add on. 16 pound er adult i think
Title: Re: Eurostar — questions and travel updates
Post by: JodieG91 on May 18, 2013, 12:23:27 PM
Hello. Just looking for some tips with the Eurostar? What is a standard return price from London to Disneyland Paris or do these vary throughout different dates? The dates I want are not available on the website yet, is anybody aware of when end December/early January dates are likely to be released and is it cheaper to travel on certain days?

Thanks :)
Title: Re: Eurostar — questions and travel updates
Post by: Elaine on May 18, 2013, 03:02:17 PM
Quote from: "JodieG91"Hello. Just looking for some tips with the Eurostar? What is a standard return price from London to Disneyland Paris or do these vary throughout different dates? The dates I want are not available on the website yet, is anybody aware of when end December/early January dates are likely to be released and is it cheaper to travel on certain days?

Thanks :)
some dates in December are already available to book by phone, so I'd phone them and see if your dates are available yet.
The cheapest fare is £69 per adult return, but they dont  always offer that cheap fare for every date. The longer you leave it to book, the more expensive it gets.
Title: Re: Eurostar — questions and travel updates
Post by: JodieG91 on May 18, 2013, 10:33:50 PM
Quote from: "Elaine"
Quote from: "JodieG91"Hello. Just looking for some tips with the Eurostar? What is a standard return price from London to Disneyland Paris or do these vary throughout different dates? The dates I want are not available on the website yet, is anybody aware of when end December/early January dates are likely to be released and is it cheaper to travel on certain days?

Thanks :)
some dates in December are already available to book by phone, so I'd phone them and see if your dates are available yet.
The cheapest fare is £69 per adult return, but they dont  always offer that cheap fare for every date. The longer you leave it to book, the more expensive it gets.

Thanks very much. I have called them and was told they only have up until 13th December at the minute, we are looking for later than that. Apparently they have no indication of when these later dates will be released, I thought they would have been by now. Flights are coming in as £177 in total for 3 adults from 1st - 5th January. I don't think we will get Eurostar cheaper than that, even if we were lucky to get the cheapest fares for 1 adult and 2 youths
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on May 18, 2013, 11:54:12 PM
You need to phone Eurostar to register your interest .

They will then send out an email about a week before they release the next batch of dates telling you the date when they will be  released .

We booked last August for this Feb . They released jan , feb dates beginning of Aug so imagine it would be the same again this year x
Title: Re: Eurostar — questions and travel updates
Post by: toonarmylass on June 19, 2013, 10:51:09 PM
Quote from: "JodieG91"
Quote from: "Elaine"
Quote from: "JodieG91"Hello. Just looking for some tips with the Eurostar? What is a standard return price from London to Disneyland Paris or do these vary throughout different dates? The dates I want are not available on the website yet, is anybody aware of when end December/early January dates are likely to be released and is it cheaper to travel on certain days?

Thanks :)
some dates in December are already available to book by phone, so I'd phone them and see if your dates are available yet.
The cheapest fare is £69 per adult return, but they dont  always offer that cheap fare for every date. The longer you leave it to book, the more expensive it gets.

Thanks very much. I have called them and was told they only have up until 13th December at the minute, we are looking for later than that. Apparently they have no indication of when these later dates will be released, I thought they would have been by now. Flights are coming in as £177 in total for 3 adults from 1st - 5th January. I don't think we will get Eurostar cheaper than that, even if we were lucky to get the cheapest fares for 1 adult and 2 youths

don't forget tho Jodie you still have to add your transfers on they can mount up if you already in London area could still work out cheaper going Eurostar!
Title: Re: Eurostar — questions and travel updates
Post by: BOOMitsGeorgia on July 05, 2013, 01:19:07 AM
I've literally just booked my Eurostar tickets!!! only have to book my hotel and Disney tickets in a few weeks when I am not broke and then its just spending money left!
I'm jumping around my room with excitement now!! I'm officially going to Disney for my birthday :')
Title: Re: Eurostar — questions and travel updates
Post by: Ravenseye on July 05, 2013, 03:25:31 PM
Quote from: "BOOMitsGeorgia"I've literally just booked my Eurostar tickets!!! only have to book my hotel and Disney tickets in a few weeks when I am not broke and then its just spending money left!
I'm jumping around my room with excitement now!! I'm officially going to Disney for my birthday :')


That is sooo exciting!
You will be there a little before us, I'm excited already.
Don't forget to post a trip report  :D
Title: Re: Eurostar — questions and travel updates
Post by: andrewuk on July 07, 2013, 11:06:54 PM
Has anyone ever used the Eurostar via Paris? It looks a lot cheaper. I have done the route before when staying in Paris so it would just be a bit more of a bother but appears to save hundreds of pounds over the direct train.
Title: Re: Eurostar — questions and travel updates
Post by: ed-uk on July 08, 2013, 12:05:14 AM
We've used the Eurostar to Paris and then taken the Metro to Disneyland, and I for one would never do it again. I've tried it twice and it's a hassle. And on the return journey we had to leave the resort early to catch the Metro into Paris to get the Eurostar,  dragging our luggage behind us. We would only travel direct to Disneyland now, but we never book the Eurostar with Disney it works out cheaper to book the train with Eurostar.
Title: Re: Eurostar — questions and travel updates
Post by: orangarnold on July 08, 2013, 01:09:37 AM
If you can travel directly I would, the RER/Metro from Gare du Nord to Gare du Lyon is a nightmare with luggage
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on July 08, 2013, 10:51:39 AM
You may be able to save money by buying a Eurostar return to Lille and then a return from Lille to marne le vallee, much less agro than the Metro/RER.
Title: Disney Express
Post by: choti on July 11, 2013, 12:46:57 AM
Thank you all for the info posted on here.  It's been helpful planning my first trip next month with DH and DD who's 5.  We are going by Eurostar but staying at L'Elysee in Val D'Europe.  I guess Disney Express is only available for those staying at a Disney Hotel only.  If that is the case, is there anywhere we can leave our luggage when we arrive at DLP and check in later to save time?  If so, do you know the costs associated with this?
Title: Re: Disney Express
Post by: orangarnold on July 12, 2013, 04:59:59 PM
Quote from: "choti"Thank you all for the info posted on here.  It's been helpful planning my first trip next month with DH and DD who's 5.  We are going by Eurostar but staying at L'Elysee in Val D'Europe.  I guess Disney Express is only available for those staying at a Disney Hotel only.  If that is the case, is there anywhere we can leave our luggage when we arrive at DLP and check in later to save time?  If so, do you know the costs associated with this?

Call the hotel and ask if they have a luggage room
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on July 12, 2013, 09:22:13 PM
There are left luggage lockers upstairs at Marne le Vallee station. They are  clearly signposted and the cost varies by the size of the lockers, budget about 10 euros for each locker. As far as I know Disney express is not available to non Disney hotels, but they do seem to have a good relationship with the L'Elysee, so a phone call to Disney may be worthwhile.
Title: Re: Eurostar — questions and travel updates
Post by: choti on July 13, 2013, 04:29:41 PM
Thanks.  I will skip the express as its £16 per adult and not room!
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on July 14, 2013, 03:50:29 PM
We did Disney express this year when staying at the adagio hotel.
It really is useful and saves having to use the lockers etc .

My parents didn't do the Disney express as they only had one case . They did on the last day use a locker but it was a real faff trying to get their case into the locker and said next time they would do Disney express as well !!
Title: Re: Eurostar — questions and travel updates
Post by: choti on July 16, 2013, 12:20:34 PM
Quote from: "sarahmumof4"We did Disney express this year when staying at the adagio hotel.
It really is useful and saves having to use the lockers etc .

My parents didn't do the Disney express as they only had one case . They did on the last day use a locker but it was a real faff trying to get their case into the locker and said next time they would do Disney express as well !!

thanks

32 euros seems a lot for leaving luggage!  i will opt for the locker and maybe take 2 smaller cases instead!
Title: Re: Eurostar — questions and travel updates
Post by: Elaine on July 26, 2013, 10:08:07 PM
Quote from: "sarahmumof4"We did Disney express this year when staying at the adagio hotel.
It really is useful and saves having to use the lockers etc .

My parents didn't do the Disney express as they only had one case . They did on the last day use a locker but it was a real faff trying to get their case into the locker and said next time they would do Disney express as well !!

I always use the luggage lockers inside the train station at DLP - so easy and when I've used them on our last morning and collected later in the day its been quiet, and theres always been a helpful attendant there if I needed them. I can get 2 cabin-size suitcases and 2 winter coats in a small locker there - 5 euros for the day, you can't beat it  :D !

I've waited longer, and had way more faffing, using the luggage store at the entrance to the main DLP park - and 16 euros per adult for Disney Express seems a right old rip-off to me.
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on July 28, 2013, 07:49:14 PM
I guess for me having four young children to sort out as well using the luggage express as the best option .
I didn't need to worry about sorting out where it was going to go etc .
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on August 29, 2013, 09:12:33 AM
Eurostar has released dates after 13th December this morning.  I've got booked for Feb half term :-)  no cheap seats again though and I was on there as soon as they went live.  Online and by phone this time.  Hope that helps!
Title: Re: Eurostar — questions and travel updates
Post by: grovesie on August 29, 2013, 01:43:00 PM
Quote from: "haribosmum"Eurostar has released dates after 13th December this morning.  I've got booked for Feb half term :-)  no cheap seats again though and I was on there as soon as they went live.  Online and by phone this time.  Hope that helps!

You and me both :thumbs: , We called at 7am just to make sure we got the seats we wanted..............now just got to wait until we can make restaurant reservation :cry: another countdown calendar on my phone :D
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on August 29, 2013, 02:56:04 PM
did they open the lines at 7am?? I tried just before and the message said 8am.  got to work and they were available on line at 7:45 so that was fine for me.  seems more real now!!!
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on August 31, 2013, 05:10:32 PM
I'm going for feb 1/2 term as well , although am trying driving this time instead of Eurostar
Title: Re: Eurostar — questions and travel updates
Post by: sarachloe on September 17, 2013, 05:26:38 PM
Hi, does anyone have a rough idea how much tickets for august are, do they go rocketing during summer holidays?
thanks
Title: Re: Eurostar — questions and travel updates
Post by: orangarnold on September 17, 2013, 06:51:26 PM
I know this is a 100% Eurostar related question, but does anyone know if the partner hotels offer the Express service on departure?
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on September 19, 2013, 06:53:25 AM
I don't think that they do. You will have to leave your bags at the hotel or upstairs at the SNCF station.
Title: Re: Eurostar — questions and travel updates
Post by: orangarnold on September 19, 2013, 12:34:13 PM
Thanks, I read somewhere on an unofficial site that they did but nothing on official channels.
Title: Re: Eurostar — questions and travel updates
Post by: Adam on September 19, 2013, 12:47:33 PM
I thought that you can get the Disney Express service for partner hotels - see list here: http://www.dlrpmagic.com/planning/services/disney-express-luggage-service/ (http://www.dlrpmagic.com/planning/services/disney-express-luggage-service/)
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on November 09, 2013, 08:21:47 PM
We used the Disney express when staying at the adagio for arrival and departure day
Title: Re: Eurostar — questions and travel updates
Post by: monster_fodder on November 25, 2013, 04:56:18 PM
Hello folks. This question may well have been answered already (haven't got the time to go back through 30-something pages of posts, sorry) but is there any way to get from the centre of Paris to Marne-la-Vallée Chessy on the TGV or some other intercity line? We'll be arriving at Gare du Nord on the Eurostar for our first family Christmas holiday next month and I'd prefer to avoid dragging our toddler through the Metro/RER system if at all possible. Any advice you can give will be gratefully received. Thanks!
Title: Re: Eurostar — questions and travel updates
Post by: GeoffD on November 25, 2013, 05:28:57 PM
Unfortunately not.  However if you take RER B from Gare du Nord, then change at Chatelet les halles, you don't even need to worry too much about changing.  It's literally the opposite platform.
(I did it this morning)
Title: Re: Eurostar — questions and travel updates
Post by: monster_fodder on November 26, 2013, 08:25:19 AM
Thanks for the advice, TownSquare. That's certainly very helpful. Hopefully we can avoid rush hour with the buggy!
Title: Re: Eurostar — questions and travel updates
Post by: MrsPirate on December 26, 2013, 07:26:01 PM
Quick question about booking the Eurostar for November 2014 using my nectar points.


Am I right in thinking I have to ring Nectar to book, if this is the case will I be able to book through them the day the tickets are released to get the cheapest tickets or will I have to wait and risk the cheap tickets being sold out?


I hope that makes sense.
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on December 30, 2013, 02:04:39 PM
Yes you have to go through the nectar number.  We called last year on the day they were released but they only had v expensive options.  I called Eurostar normal and ended up paying less and used my nectar points on my shopping bill instead. But that was for Feb half term so a v busy time and lots of people phoning.  The prices Eurostar give will be the same as online, so check the normal website then phone the nectar number. 
Title: Re: Eurostar — questions and travel updates
Post by: Belloboy7 on January 02, 2014, 12:37:51 AM
Sorry if this has already been answered but any idea what standard premier is like on the eurostar journey to disney in the morning?
Title: Re: Eurostar — questions and travel updates
Post by: grovesie on January 02, 2014, 06:01:50 AM
Hi, this depends in what you are asking, we returned from DLP last week and there were only 47 seats booked of the 4 coaches on the train. the seats are wider and recline and have tables. There are power sockets to use and food is served. a breakfast type on the way from London and we had  a duck or chesse option on the way home.

Hope this is of some help

Grovesie
Title: Re: Eurostar — questions and travel updates
Post by: Livvipivvi on January 06, 2014, 11:45:41 PM
Hiya all,


Sorry if this has already been asked, I have read through the last few pages and couldnt see it though  :)


On Saturday I booked to go to dlp in May, It will be our first visit  ;D


Problem is I booked our hotel and park tickets, but the direct Eurostar is fully booked for our date.


I phoned Eurostar bookings to see if there was a list or something for the selling of cancelled bookings.  They said that they never resell tickets and that they are sometimes passed on to travel agents to sell.  Does anyone know who these agents are please?


If I cant get direct tickets, I know that the non direct fares are available so many weeks before departure, but we would really prefer to travel on the direct one.  It sounds like more fun for the children, checking in on the special desk etc.


TIA x
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on January 08, 2014, 12:54:50 PM
Afraid I've no experience of the tickets coming back on sale, but the indirect train isn't as bad as it sounds.  You get off at Lille and wait and another train comes along to finish up the journey.  I think the shortest wait is about 30mins so if you were to book them as soon as they come available you'd be fine.  Also there wasn't any Disney travel packs given out on our last trip and the only Disney check in (at ebbsfleet anyway) is if you have Disney express, the kids will be too busy to notice :-)  you'll have a fab time!
Title: Re: Eurostar — questions and travel updates
Post by: Laurence on January 13, 2014, 12:37:43 PM
We've just booked a last minute break to DLP and we're off in just under three weeks! Yay, can't wait!

However, as it's last minute, we couldn't book the Eurostar through Disney and so booked the train directly with Eurostar and the accommodation with Disney. This means we're not entitled to Disney Express which we have always used in the past.

I know that this means we can't get our park tickets given to us on the train and we'll have to go to the hotel as soon as we arrive and take our luggage there ourselves. This isn't really a problem.

However, we're staying at Santa Fe and don't fancy going all the way back to the left luggage room at the hotel before we get on the train on our last day. We also don't fancy taking our luggage around the parks with us all day.

So, what is the best way of taking care of our luggage on the last day? Can you drop your bags off at the Disney Express counter at the station yourself and use that as a luggage storage facility? I believe there is luggage storage at the park but this is chargeable so don't really want to go down that road either. Do they have a left luggage facility at the Disneyland Hotel which we could maybe be a bit cheeky and use?

Thanks in advance for any suggestions!
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on January 13, 2014, 12:43:14 PM
I 'think' that you can still purchase Disney express even if book separately.  You can certainly do it when you check out the hotel for that part but I seem to remember people adding it on for the outwards as well.  Possibly direct through Disney reservations. 

On the way home, you pay an amount and leave baggage in hotel that is then taken to the express level in the station.  They have a sign up advertising it in the foyer.
Title: Re: Eurostar — questions and travel updates
Post by: Laurence on January 14, 2014, 05:11:02 PM
That's great info, thanks.

However, we are going on a really tight budget and so every penny counts. Due to this, we probably won't have a huge amount of spare cash on the last day to pay for Express, which I believe is about 15 Euros per bag?

So, does anyone know of any other ways that don't have a charge or is it going to be a journey back to Santa Fe before getting on the train?

Thanks.
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on January 14, 2014, 06:38:07 PM
I don't think its per bag. Don't know if you'd be able to use the left luggage in a different hotel. Probably not though.
Title: Re: Eurostar — questions and travel updates
Post by: Ravenseye on January 14, 2014, 08:16:06 PM
Quote from: Laurence on January 14, 2014, 05:11:02 PM
That's great info, thanks.

However, we are going on a really tight budget and so every penny counts. Due to this, we probably won't have a huge amount of spare cash on the last day to pay for Express, which I believe is about 15 Euros per bag?

So, does anyone know of any other ways that don't have a charge or is it going to be a journey back to Santa Fe before getting on the train?

Thanks.

I seem to remember it being charged per room, not bag. However, I think the only 'free' option is to leave the luggage at Santa Fe storage and put up with the 'inconvenience' of collecting it. We did this and it took only 20 minutes from bus stop-hotel-bus stop.  :)

Title: Re: Eurostar — questions and travel updates
Post by: smudgepuss on January 15, 2014, 01:28:03 PM
Quote from: Laurence on January 14, 2014, 05:11:02 PM
However, we are going on a really tight budget and so every penny counts. Due to this, we probably won't have a huge amount of spare cash on the last day to pay for Express, which I believe is about 15 Euros per bag?

I did this in December and it was 11 Euros per room.  I thought it was really worth it (and that was just for my 'group' of me!) as it was so nice a) not to have to faff around with getting to the hotel and haul my bag around and b) stay in the Disney mood for longer.  If you've got kids/pushchairs I'd say go for it.
Title: Re: Eurostar — questions and travel updates
Post by: smudgepuss on January 15, 2014, 01:40:16 PM
Quote from: Belloboy7 on January 02, 2014, 12:37:51 AM
Sorry if this has already been answered but any idea what standard premier is like on the eurostar journey to disney in the morning?

Having done both standard and standard premier before, there would have to be a fairly substantial price difference for me to go standard again.

SP was only a quarter full, so it was less manic, and quieter.  The train in general was really busy, but as most families don't shell out for SP, it'll never be as busy as standard.  This also means that there's actually room to put your suitcase too.  (Let's face it, Eurostar didn't design their trains to cope with every other group having a buggy!)

The food is nice (better on the return journey than the morning though), of a quality I'd expect on a next-level-up-from-economy flight.  Endless coffee.  Bigger table for games/knitting/papers etc.

This is travelling as a lone adult and small group of adults.  It's probably not always worth it if you've got younger kids (the adult price difference when I booked was only £20 return so I went for it), but it makes a good grown-up treat for an older kids (or indeed grownups!).
Title: Re: Eurostar — questions and travel updates
Post by: SGregory27 on January 20, 2014, 09:49:58 PM
Can anyone tell me what food is served in standard premier on the outward journey from Ashford to Disney, as Eurostar website say breakfast until 11am and our train is 10.58am and our kids will eat until the cows come home. so I wantt to know if I should have a few extra snacks ready. (we have only gone by standard class before).
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on January 29, 2014, 04:02:53 PM
I'm interested in what is served on the out journey too.  I'm going Feb half term so will report back if that's before you visit?  the price difference was only £20 return each to go standard premier and as there are 3 adults, a 6yr old and a 2 yr old sharing 4 seats I thought we'd appreciate the extra room too.
Title: Re: Eurostar — questions and travel updates
Post by: SGregory27 on January 29, 2014, 09:22:11 PM
Quote from: haribosmum on January 29, 2014, 04:02:53 PM
I'm interested in what is served on the out journey too.  I'm going Feb half term so will report back if that's before you visit?  the price difference was only £20 return each to go standard premier and as there are 3 adults, a 6yr old and a 2 yr old sharing 4 seats I thought we'd appreciate the extra room too.

Thanks. We had a good deal on the upgrade each way too and thought it would be great as it's me, Hubby 5y & 2y girls and both grandmothers, plus trip is an early 30th birthday present for hubby. We upgraded on the return journey on past trip and the meal was great.

Hope you have a great time and good weather :)
Title: Re: Eurostar — questions and travel updates
Post by: mickeys ears on January 29, 2014, 10:57:54 PM
Quote from: haribosmum on January 29, 2014, 04:02:53 PM
I'm interested in what is served on the out journey too.  I'm going Feb half term so will report back if that's before you visit?  the price difference was only £20 return each to go standard premier and as there are 3 adults, a 6yr old and a 2 yr old sharing 4 seats I thought we'd appreciate the extra room too.
We went standard premier last June and so glad we did!!! Breakfast was a crossiant, bread roll, butter, jam, yeo valley yoghurt,  orange juice and tea/coffee or hot chocolate( we had to ask for that) they come round with extra pastries too!! Seats reclined and plenty of room with a table. Alot nicer than standard!! Here is a pic xx
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on January 30, 2014, 10:22:27 AM
That's good to read, we'll be able to have a munch on the train then.  would be good if they do come round with some extras as our 2yr old hasn't got a official seat (being under 4) so I'm guessing won't have a breakfast.  maybe if we smile and ask nicely they may be able to sort one out for her!
Title: Re: Eurostar — questions and travel updates
Post by: mickeys ears on January 30, 2014, 12:23:58 PM
Quote from: haribosmum on January 30, 2014, 10:22:27 AM
That's good to read, we'll be able to have a munch on the train then.  would be good if they do come round with some extras as our 2yr old hasn't got a official seat (being under 4) so I'm guessing won't have a breakfast.  maybe if we smile and ask nicely they may be able to sort one out for her!
A family next to us didnt have official seats for their children but there were empty seats next to them and when they came around with the food, the eurostar staff asked if the children wanted breakfast, no questions asked, they probably have a few spare meals just in case :-) :-) xx
Title: Re: Eurostar — questions and travel updates
Post by: Samninetysix on January 31, 2014, 11:59:17 AM
We're going next Wednesday (5th) for our 51st trip to DLP but it's our first time via Eurostar, we've always driven so it's all new to us. Am I correct in saying that the standard premium option is offered at check in?
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on January 31, 2014, 12:26:55 PM
it hasn't been for us before, might be if you were to ask.  there isn't an official check in (well not at ebbsfleet anyway) it's just put your ticket through a barrier like a normal train station.  there is a Eurostar desk once you go through, again may be able to ask if space to upgrade.  have you looked on the website to see if there would still be availability in standard premier if you were to book now?  I know my train is fully booked (or only has single seats left anyway) but it's at half term.
Title: Re: Eurostar — questions and travel updates
Post by: Samninetysix on January 31, 2014, 12:55:11 PM
We've booked on the Disney Express one at 10:15 from St Pancras which goes direct to DLP. From what I can see there is a departure lounge of sorts. I checked on the website with my booking reference but can't see an option to upgrade but hey ho! it's no biggie just buzzin to be going on it :)
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on January 31, 2014, 02:16:15 PM
have a check online before you leave and see if you were to make a new booking you could book premier for your group and then when you get there you'd know if there's any space or not.  you may find you can't because of how many meals that put on the train (as premier includes it) but as always - worth an ask.

I love that this will be your 51st trip!
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on January 31, 2014, 02:46:32 PM
Samninetysix, Save your money, its not worth the extra! Spend the money on something nice when you arrive!
Title: Re: Eurostar — questions and travel updates
Post by: SGregory27 on January 31, 2014, 03:11:47 PM
The last time we did premier standard was as a couple on the return journey which was £70 each. we only did so we didn't have to worry about food before we left or when we got back to Ashford. 

This time we booked both ways as Hubby's 30th b-day and it was on offer £20 per person each way. Plus with a 2yr old on the lap it will be nice to have a little extra room.
Title: Re: Eurostar — questions and travel updates
Post by: polar vixen on January 31, 2014, 10:29:50 PM
How crazy is it when boarding the train?  i'm thinking of going eurostar next year, but it will just be me, my 15 year old daughter, and 4 children under the age of 10, 3 of them being under 6, and having a pushchair etc. Am I going to struggle?  (I've been at busy stations a couple of times and nearly got knocked off teh platform!
Title: Re: Eurostar — questions and travel updates
Post by: seony141010 on January 31, 2014, 11:40:18 PM
Hello
Do Eurostar give anything to children, colouring books or puzzles etc? We are going on the disney express.

Thanks
Title: Re: Eurostar — questions and travel updates
Post by: stecal on February 01, 2014, 12:28:44 AM
Quote from: seony141010 on January 31, 2014, 11:40:18 PM
Hello
Do Eurostar give anything to children, colouring books or puzzles etc? We are going on the disney express.

Thanks

Hi when i last went in march 2012 my daughter got a zip up bag with a puzzle and some other stuff in but i cant remember what to be honest but she liked it and still has the bag, hopefully they still do that as i'm taking my 3 there next year,there was an announcement in the departure lounge before we boarded for any children who wanted one of the packs to go to the desk and get one.hth
Title: Re: Eurostar — questions and travel updates
Post by: SGregory27 on February 01, 2014, 03:49:35 PM
Quote from: seony141010 on January 31, 2014, 11:40:18 PM
Hello
Do Eurostar give anything to children, colouring books or puzzles etc? We are going on the disney express.

Thanks
When we went Feb 2013, they said the don't do the packs anymore. But they may have brought them back since
Title: Re: Eurostar — questions and travel updates
Post by: Nicknocks on February 02, 2014, 12:02:20 AM
Hi anyone been on the eurostar where you have to change in Lille? I cant justify the cost difference too get the one direct to Disney. How far apart are the platforms? On the way out we only have 20 mins in Lille will this be enought?
Title: Re: Eurostar — questions and travel updates
Post by: Kesirra on February 06, 2014, 06:12:10 PM
We have just done this trip and it's fine.  You get off the train at Lille and go up the escalators/lift.  There you will see the board displaying the departures of trains.  15 minutes before departure of your train this board will display your platform.  Once you know the platform just head back down. We actually left from the same platform we arrived at, although this may not always be the case.  Going back it's slightly different but still very easy.  The Eurostar leaves from hall 4 (you generally arrive at hall 1), but all you really need to look for is the Eurostar train sign and the British flag.  It's basically at the other end of the station. Really very easy so don't worry about the short time in between trains. Just enjoy the trip and get to DLP :)
Title: Re: Eurostar — questions and travel updates
Post by: Ravenseye on February 08, 2014, 07:29:38 PM
My son and I just collected our tickets at the Eurostar and there is now a sign that says you can upgrade for £39.one way. He wants to do that on the outbound journey, but I said for the breakfast and a larger seat it prob isn't worth it.   
Title: Re: Eurostar — questions and travel updates
Post by: jackieann on February 08, 2014, 08:03:28 PM
As a family of 5 with a 8, 6 and 1 year old used to go standard but booked premier by mistake and have since always booked premier.   We find it calmer, quieter and not so warm.  For us we find it a nice treat.  If you can afford it just to try it once to see if you prefer it or not.

Also in August they were no longer doing the bags but had crayons and postcards for the children.
Title: Re: Eurostar — questions and travel updates
Post by: jazzyjules72 on February 12, 2014, 02:28:20 PM
Hi there this will be my first time ever to DLRP and we are going from St Pancreas direct. there will be myself my partner, our son and grandparents. Do you get given allocated seats when you check in or can you prebook seats so we all sit together. We are also using express service.
Title: Re: Eurostar — questions and travel updates
Post by: Nicknocks on February 12, 2014, 06:33:48 PM
I booked over the phone they asked if we wanted a table seat etc. They were very helpful as we are traveling with a toddler.

Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on February 13, 2014, 11:38:17 AM
jazzyjules72 (https://forum.dlpguide.com/index.php?action=profile;u=7169)   -  how did you book?  Was it through Disney direct or with Eurostar.  You should be able to call Eurostar and ask them where you've been allocated.  The only thing if you booked with Disney is that I don't believe they send the names through till closer to the time, they book out so many seats but don't give the details to Eurostar.  Give Eurostar a call though, they've always been very helpful.  If you go back a few pages on this thread there was a time families were being split up and spread across the train (including separating parents from children!!) but I haven't seen this reported for a long time. 
Title: Re: Eurostar — questions and travel updates
Post by: daddyof2 on February 13, 2014, 09:40:23 PM
Fingers crossed I can sit apart from my kids  ;)
Title: Re: Eurostar — questions and travel updates
Post by: jazzyjules72 on February 16, 2014, 08:23:19 PM
Thank you haribosmum it wasn't booked direct but will see what can do nearer the time all booked as a package. Thanks again for your help.
Title: Re: Eurostar — questions and travel updates
Post by: disnick.322 on March 09, 2014, 04:05:24 PM
We have to booked to go in May and are also going via Lille, on our confirmation letter it says this includes the Disney Express Service, but the website says this service is only available when travelling directly. Does anyone know if this is right or have any experience with Disney Express via Lille.
Title: Re: Eurostar — questions and travel updates
Post by: Samninetysix on March 09, 2014, 05:44:12 PM
It still goes via Lille but you don't have to change trains.
Title: Re: Eurostar — questions and travel updates
Post by: disnick.322 on March 09, 2014, 05:54:42 PM
On the website it says we have to change at Lille, this is why we got confused as i though the Disney express wouldn't apply then.
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on March 09, 2014, 09:38:49 PM
A tip for those changing at Lille.
Your ticket will have seat reservations made for you. All TGV trains seem to be different in the order of the carriage numbers. If you look on the platform when you arrive, there is an illuminated sign telling you were on the platform your carriage will stop. Although it may not seem a problem, most TGV trains are sixteen carriages long and it can take a long time to reach the far end of the train complete with luggage kids etc!!
Title: Re: Eurostar — questions and travel updates
Post by: Olliebobs on March 22, 2014, 11:04:47 PM
What a shambles Eurostar and the Disney Express service was yesterday (21st March). There was a security incident in the station which ended with a controlled explosion, the way that was dealt with is a whole other thread.


Anyway, after they finally let us in, we had to make our way to Disney Express, no organisation, no explanation of what was going on.  It was basically a free for all, and when did they start letting you in to collect your luggage? The last time we went they bought the luggage out to you. Then onto check in for Eurostar, that was even worse. Nobody sorting any queue, no barrier or lane, it was just a huge crowd of people pushing their way to check in. An absolute shambles.
Title: Re: Eurostar — questions and travel updates
Post by: swindonboy on April 22, 2014, 10:27:31 PM
We are looking to travel to EDR in august, just looking to get this booked, if we book via Disney site it looks like we cannot book an outbound Eurostar direct as it says Eurostar via Lille and the timing is 0650 which is a bit early when we have 2 kids (5 & 1) so don't fancy that, home journey seems to be direct at 1802

So we was looking to book via Eurostar website where it will let us book the direct trains there and back and it seems to be slightly cheaper as well (only by £x0 though).

Question 1 is if we do it this way and book our hotel (Cheyenne) via the Disney site would we get the Disney express service for free where the bags get collected etc or would we have to pay the £16 each for it to be included ?

Question 2 is in the Cheyenne hotel there seems to be an option for a Rio Grande room, is this worth the extra ?
and question 3 is we would require a cot do we email the hotel in advance or wait until we arrive to request one ?
Title: Re: Eurostar — questions and travel updates
Post by: mdw on May 26, 2014, 08:45:19 PM
Hi does anyone know if the direct Eurostar runs on May bank holidays please? Is it more expensive? When will Whitsun 2015 prices be available please?  Thanks
Title: Re: Eurostar — questions and travel updates
Post by: EmmaH on June 24, 2014, 02:49:17 PM
Hi all,
I just called Eurostar to find out when tickets are being released for Jan 2015 only to be told that between 5 Jan-5 Feb there will no NO DIRECT services to Disneyland.
I'm so annoyed!! We have done the indirect journey before and with three young children, bags and pushchair found it really hard work; the journey is so disjointed.
The Eurostar representative told me the reason for stopping the direct route for that time is obviously cost; the trains are apparently running at a loss but he said if enough people complain then the powers that be may look into the decision.
So anyone booking between 5 Jan - 5 Feb and looking to travel Eurostar - be aware there are no direct services unless management changes their mind...
Title: Re: Eurostar — questions and travel updates
Post by: abismummy on July 30, 2014, 12:01:53 PM
HI when booking hotel and train direct with Eurostar do they take your luggage to the hotel please?
Title: Re: Eurostar — questions and travel updates
Post by: swindonboy on July 31, 2014, 04:40:18 PM
You need to book Disney Express with Disney and you can then drop your cases at a specified point
Title: Re: Eurostar — questions and travel updates
Post by: ewormas on August 07, 2014, 10:32:15 PM
Hi all
Eurostar bookings are now being taken for January to e
Beginning of July.
Title: Re: Eurostar — questions and travel updates
Post by: sven on August 08, 2014, 11:08:27 AM
Hi,

first time using the Eurostar in september. What about the luggage? I read about a security check like at the airport. Is there a list of banned things like liquids, as exists for plane travel?
Title: Re: Eurostar — questions and travel updates
Post by: xdisney on August 08, 2014, 11:29:35 AM
I'm going to Disneyland on a Tuesday with my sister. We both know that there isn't a direct Eurostar from London St Pancras  to Disneyland on that day so we were thinking of going via Lille.

I was just wondering if the fare given on the Eurostar site from London St Pancras to Disneyland via Lille included the price of the journey from Lille Europe to Disneyland or if the fare given is only for the price of the journey from London St Pancras to Lille and if we will need to buy an additional ticket for the Lille to Disneyland journey? Thanks!
Title: Re: Eurostar — questions and travel updates
Post by: daddyof2 on August 08, 2014, 02:24:25 PM
Unless I've missed a serious change to legislation, If you've entered "From: London, To: Marne-la-vallee" then the ticket you will purchase will cover that journey, even if it means you have to change at Lille. It's much like any time you buy a rail ticket in this country - e.g. I could buy a ticket from Luton to Nottingham and at certain times that would require a change en route but I'd still only buy one ticket
Title: Re: Eurostar — questions and travel updates
Post by: Ceh on August 11, 2014, 04:06:12 PM
Just bought TGV tickets for november and I wanted to share this.
Only €9, yes NINE Euro from Lille to Marne-la-Vallee. Wow.
Apparantly there is an extra early booking discount during the summer or something like that. And I was very early (tickets just available). So booking them as soon as possible really pays of people.
Title: Re: Eurostar — questions and travel updates
Post by: stecal on August 11, 2014, 06:50:19 PM
Hi eurostar have just released tickets for feb 2015 but they are coming out at £301 each way for 1 adult 1 youth and 2 kids does anyone know if they are likely to release cheaper tickets as last time i went it only cost me £200 return for 1 adult and i child and £602 seems a bit steep
thanks
Title: Re: Eurostar — questions and travel updates
Post by: PrincessKirsty on August 20, 2014, 12:24:43 AM
Hi my friends and I are wanting to book one way from Disneyland back to London on the 16th November but the only time train showing up on the site is the 16:54 train. does anyone know if and when they may release other train times and prices as we were hoping to get the last train back home?
Title: Re: Eurostar — questions and travel updates
Post by: littleiggs on October 05, 2014, 02:31:15 PM
hi all,
first time posting so please be gentle. i am waiting for eurostar to release tickets for may next year travelling on a thursday. i understand they have pulled the direct services so have to change at lille. if i book from lille to uk at a fraction of the cost can anyone recommend a website to book the local train from disney to lille please? in past i have only booked eurostar so never booked local train. is it easy and hassle free to do? thanks in advance
Title: Re: Eurostar — questions and travel updates
Post by: Joey123 on October 06, 2014, 03:00:14 PM
I am traveling direct on the 7th of April booked it with my hotel and tickets together.       Keep smiling :D
Title: Re: Eurostar — questions and travel updates
Post by: polar vixen on October 26, 2014, 08:17:29 PM
I've found on my booking confirmation that on the return journey we change at lille and have to leave the stain too enter another one....  I'd this where we do passports check etc or do we have to check in at marne la valle 45 minds beefier departure too? I'm as little confused
Title: Re: Eurostar — questions and travel updates
Post by: captain rocket on October 27, 2014, 06:48:58 AM
By my memory, you still have passport control at Marne.
Title: Re: Eurostar — questions and travel updates
Post by: loulou169 on October 28, 2014, 07:56:38 PM
Hi all. I've booked to go away on the 26 October 2015, as it's so early I couldn't book the Eurostar. I'm either going to add it onto the package or book my own but what i wanted to know is, roughly, and I know it's hard to give a proper answer, are the tickets going to go on sale? I was thinking flying but this could end up just as expensive as the train as I would have to get the gatwick flyer and then the transfer on the other side. Any advise is much appreciated!
Title: Re: Eurostar — questions and travel updates
Post by: polar vixen on October 28, 2014, 08:34:21 PM
How does it work if you're using Disney express as far as breakfast times etc?   - I've read that you get a tickets with your breakfast slot when you check in, but we were hoping to have breakfast in the parks a couple of mornings - how do we sort this out if we're using Disney express?
Title: Re: Eurostar — questions and travel updates
Post by: stecal on November 07, 2014, 07:00:34 PM
Well i finally managed to book eurostar for next february at a reasonable price this morning,i just checked again and the same trains have gone up by over £400 just from this morning  :o
Title: Re: Eurostar — questions and travel updates
Post by: Susiesuedisney on December 14, 2014, 12:29:26 AM
I have just booked Eurostar for July 25th next year and have saved approx £350 by booking it direct with Eurostar rather than with Disney package and got 1st class too.....
Title: Re: Eurostar — questions and travel updates
Post by: abismummy on January 06, 2015, 08:25:02 PM
Hi do Eurostar no longer do the hotel and train breaks? Also if you book just Eurostar are you able to book Disney Express through Eurostar please? Trying to find the cheapest options and so far booking all separately looks favourable. x
Title: Re: Eurostar — questions and travel updates
Post by: sarahmumof4 on January 06, 2015, 09:37:56 PM
When we went two years ago we booked eurostar separately to disney , but we added disney express through our travel agent x
Title: Re: Eurostar — questions and travel updates
Post by: daddyof2 on January 06, 2015, 09:48:37 PM
Quote from: abismummy on January 06, 2015, 08:25:02 PM
Hi do Eurostar no longer do the hotel and train breaks? Also if you book just Eurostar are you able to book Disney Express through Eurostar please? Trying to find the cheapest options and so far booking all separately looks favourable. x

Booking separately is nearly always cheaper, but not necessarily easiest. Also, booking as a package gives your whole package the same insurance - e.g. if you book separately, and your train is delayed then only the train journey is covered, Eurostar won't reimburse you for any "lost" stay at DLRP. I hope that makes sense
Title: Re: Eurostar — questions and travel updates
Post by: abismummy on January 10, 2015, 07:24:36 PM
Im about to give up lol. I cant seem to see the reasoning behind the pricing on Eurostar. Im trying to book a package and the prices are up and down then up again. I actually got to the end of the booking process and was kicked out of the site because the seats suddenly got sold. Does anyone know how it works?
Title: Re: Eurostar — questions and travel updates
Post by: EmmaH on January 17, 2015, 09:21:38 PM
There is a bit of a strategy behind the seating but all I know is the seats are released 90 days before your return journey and that is when I book. Good luck
Title: Re: Eurostar — questions and travel updates
Post by: stifle on January 18, 2015, 04:12:15 PM
Have you tried phoning up to book rather than doing it online?
Title: Re: Eurostar — questions and travel updates
Post by: abismummy on January 18, 2015, 04:47:03 PM
All done now thanks. I called and tried to book online through Walt Disney Travel Company. In the end decided to stop waiting for the really cheap seats as looks like they are very limited. Think we still got a pretty good deal though as was cheaper for hotel, park tickets and Eurostar than it was for just hotel and tickets through Disneyland Paris direct.
Title: Re: Eurostar — questions and travel updates
Post by: paulandmary1006 on January 21, 2015, 02:02:51 PM
we are travelling in a few weeks 650am from st pancras stop off in lille for an hour then onwards to disney. Really not looking forward to the stop over in Lille and the stress that may cause! Any advice for the Lille changeover greatly appreciated!
Title: Re: Eurostar — questions and travel updates
Post by: stecal on January 21, 2015, 06:05:57 PM
hopefully the stopover won't be too bad as i am doing the same myself on valentines day with 3 kids as a single parent as eurostar was way cheaper that way i plan on just getting them something to eat and drink to kill the time 
Title: Re: Eurostar — questions and travel updates
Post by: chris11256 on January 21, 2015, 09:41:22 PM
Does anyone have any experience of traveling back from Disney on Christmas eve? I'm coming home on Christmas eve and I've only been able to find a few articles from 10 years ago saying direct trains don't run.
Title: Re: Eurostar — questions and travel updates
Post by: sewpollyesther on January 24, 2015, 11:32:55 AM
I'm interested in the same question as Chris...

It looks on the Eurostar website that you can book travel up to the middle of December now, but when you try to book it only seems to have outbound tickets available...

Also, I'm guessing Christmas even might be expensive, has anyone done it?

I don't mind booking them separately but I don't want to risk booking outbound if it's going to be difficult to get back Christmas Eve, eek...

We're still thinking we might end up driving.
Title: Re: Eurostar — questions and travel updates
Post by: naisworld on January 27, 2015, 08:27:24 AM
Hi. Can anyone tell me if they have baby changing facilities on Eurostar? Thanks
Title: Re: Eurostar — questions and travel updates
Post by: andrewuk on January 27, 2015, 10:55:37 AM
Pretty certain there must be, I can remember stripping my son down to his nappy as it was so hot on the journey  :o
The vestibules are really quiet though, you can easily change a baby in those areas.
Title: Re: Eurostar — questions and travel updates
Post by: polar vixen on January 27, 2015, 11:07:02 AM
Couldn't find any in November,  I had to discreetly change him on my knee!
Title: Re: Eurostar — questions and travel updates
Post by: stecal on January 27, 2015, 11:17:49 AM
there is meant to be baby changing facilities in coaches 1,2 17 and 18
http://www.eurostar.com/uk-en/travel-information/your-trip/travel-with-children
Title: Re: Eurostar — questions and travel updates
Post by: daddyof2 on January 27, 2015, 08:36:31 PM
Yes, I used them in June
Title: Re: Eurostar — questions and travel updates
Post by: Wedmad on January 27, 2015, 08:52:34 PM
We travelled in October and I changed our 15 month old.  You just need to look at the cubical signs.  It is cramped in the toilet, but for a quick change, it's ok
Title: Re: Eurostar — questions and travel updates
Post by: naisworld on January 27, 2015, 09:01:07 PM
Thanks for the advice everyone. We are in coach 4 on the way there and 1 on the way home so hopefully should be near the baby changing. I really don't fancy having to change him on my lap and I don't think anyone in the same coach would either!! 😜
Title: Re: Eurostar — questions and travel updates
Post by: sewpollyesther on January 30, 2015, 12:07:18 PM
Just called the Eurostar Ticket number to find out when the tickets will be released for the (school) Christmas holidays.

Apparently they don't know. The tickets up to the 11th December were released on the 11th Jan, the last batch before that were released on the 22nd of December (so 3 weeks apart). The last batch before that were released on the 7th of August, so almost 6 months earlier.

She said it's totally random but they do let them know a few days before. If anyone's looking for the same dates...

She said there will be some tickets at the lowest price just depends on availability. There is no premium for travelling in the Christmas Holidays. So I will keep on checking.

I'll call again next week and see but I guess it might be a while. I called 03448224777.

If anyone finds out I'd love to know.
Title: Re: Eurostar — questions and travel updates
Post by: stecal on February 09, 2015, 01:36:46 PM
Hi traveling on saturday and collecting the tickets at st pancras which i have never done before,i can't remember do they give you luggage labels at the station or do i need to buy some beforehand?
Thanks
Title: Re: Eurostar — questions and travel updates
Post by: stifle on February 19, 2015, 11:03:52 PM
Quote from: stecal on February 09, 2015, 01:36:46 PM
Hi traveling on saturday and collecting the tickets at st pancras which i have never done before,i can't remember do they give you luggage labels at the station or do i need to buy some beforehand?
Thanks
There's a bunch of them near the ticket machines but you don't really need them.
Title: Re: Eurostar — questions and travel updates
Post by: izzysfirstdisney on April 25, 2015, 02:39:31 PM
Anyone else getting error messages today

Tried a variety of dates from Sep- Nov and getting

Unfortunately there is no availability on ( date entered for outbound journey ) for your inbound journey and you cannot book a later date
Title: Re: Eurostar — questions and travel updates
Post by: markysimmo on April 30, 2015, 02:38:28 PM
Live in Essex and travelled to and from Ebbsfleet would thoroughly recommend it as the place was so so quiet
Title: Re: Eurostar — questions and travel updates
Post by: Siobhan82 on May 14, 2015, 07:21:26 PM
Thinking of going by Eurostar next May anyone every traveled from scotland to do this just wondering about parking and hotel facilities near the station

Any advice would be appreciated
Title: Re: Eurostar — questions and travel updates
Post by: daddyof2 on May 14, 2015, 09:05:46 PM
Siobhan - I've not done Scotland-Paris but have done Scotland-London and London-Paris by train separately. Not sure where in Scotland you're travelling from or which station you mean, so bear with me. There are regular, frequent trains form Glasgow and Edinburgh to London Euston and Kings Cross (respectively) and other places like Aberdeen have less frequent direct trains. There are plenty of hotels near Euston and Kings Cross, which are both also near St Pancras for the Eurostar - but London hotels aren't that cheap. If you're driving to London, you're possibly mad (no offence) but you can park under Euston station cheaply if you book ahead. If you're looking for parking/hotels near a station in Scotland, I'm probably not the best person to assist...

Not sure that answered your question, but its the answer to the question I think you're asking
Title: Re: Eurostar — questions and travel updates
Post by: stecal on May 14, 2015, 09:50:17 PM
If you book travelodge as soon as you can which is i think is 11 months in advance you can get the kings cross royal scot which is a short  walk to the station for about £40 a night for a family room, avoid the other kings cross travelodge if you can as it is closer to the station and all i heard all night was trains coming and going,i have stayed in both and never paid more than £45 on about 5 occasions by booking in advance hth
Title: Re: Eurostar — questions and travel updates
Post by: RockNRoller on May 28, 2015, 10:06:00 AM
Just been told by my travel agent that the Eurostar no longer runs direct trains all week long. Allegedly the direct train, St Pancreas to Marne Le Valley, runs Friday to Monday to cater for long weekends all year round but only runs Tuesday to Thursday during school holiday periods. Outside of school holidays you have to make a change at Lille if you travel Tuesday, Wednesday or Thursday.

Sadly we go Monday to Thursday and as we don't want to change at Lille we have been forced to stay an extra day to get the direct train back on Friday. We are all devastated  ;)
Title: Re: Eurostar — questions and travel updates
Post by: stifle on May 28, 2015, 06:50:11 PM
Sounds a bit fishy. I would suggest checking directly with Eurostar rather than via travel agencies.
Title: Re: Eurostar — questions and travel updates
Post by: daddyof2 on May 28, 2015, 07:45:25 PM
Quote from: stifle on May 28, 2015, 06:50:11 PM
Sounds a bit fishy. I would suggest checking directly with Eurostar rather than via travel agencies.

No, I think that's been the norm for some time now. They've certainly not run 7 days a week for a couple of years
Title: Re: Eurostar — questions and travel updates
Post by: Captain Pan on June 18, 2015, 06:17:12 PM
Quote from: daddyof2 on May 28, 2015, 07:45:25 PM
Quote from: stifle on May 28, 2015, 06:50:11 PM
Sounds a bit fishy. I would suggest checking directly with Eurostar rather than via travel agencies.

No, I think that's been the norm for some time now. They've certainly not run 7 days a week for a couple of years

Literally booked our trip at the travel agents within the last 60 minutes (July 10-15 2016 Sun-Fri)... They phoned DLP directly themselves to get transport as we're a bit early... Originally planning to go Sunday to Thursday but due to the indirect service (Going with a 2 year old- and didn't fancy the changes) have extended for the Friday (Extra day of magic as a result).
Title: Re: Eurostar — questions and travel updates
Post by: ehsmum on June 25, 2015, 04:34:14 AM
Quote from: sewpollyesther on January 30, 2015, 12:07:18 PM
Just called the Eurostar Ticket number to find out when the tickets will be released for the (school) Christmas holidays.

Apparently they don't know. The tickets up to the 11th December were released on the 11th Jan, the last batch before that were released on the 22nd of December (so 3 weeks apart). The last batch before that were released on the 7th of August, so almost 6 months earlier.

She said it's totally random but they do let them know a few days before. If anyone's looking for the same dates...

She said there will be some tickets at the lowest price just depends on availability. There is no premium for travelling in the Christmas Holidays. So I will keep on checking.

I'll call again next week and see but I guess it might be a while. I called 03448224777.

If anyone finds out I'd love to know.

Hi all, I'm travelling to Europe from Australia with my family in December/January and the plan is to spend Christmas at Disneyland. I've been trying to book Eurostar online for months and couldn't get anything to show up for our arrival date (23Dec). I read on tripadvisor that Eurostar only release tickets 6 months in advance, so I waited for the 6 month window and have been trying for the last two days without luck. Reading this thread - have I missed out? Looks like others were booking for Christmas back in January? It's really hard to get any info here, even the travel agents I've talked too are clueless when it comes to Eurostar. Any advice?
Title: Re: Eurostar — questions and travel updates
Post by: stifle on June 25, 2015, 09:37:04 AM
The six month thing is only for journeys that are made entirely on Eurostar. It is four months if you need to change to/from an SNCF service. There may not be a direct Eurostar service on the day you want to travel, so you would need to change at Lille-Europe.
Title: Re: Eurostar — questions and travel updates
Post by: ehsmum on June 26, 2015, 02:59:07 AM
Thanks for the response, Stifle  :). I had emailed Eurostar yesterday as I was so confused and got a reply last night that the timetable for our dates won't be released until 16th July. So that's a relief to know that it's not sold out already. Hopefully I'll be able to get a booking when they release the dates. Thanks again.
Title: Re: Eurostar — questions and travel updates
Post by: grovesie on June 26, 2015, 08:21:57 AM
Quote from: ehsmum on June 26, 2015, 02:59:07 AM
Thanks for the response, Stifle  :). I had emailed Eurostar yesterday as I was so confused and got a reply last night that the timetable for our dates won't be released until 16th July. So that's a relief to know that it's not sold out already. Hopefully I'll be able to get a booking when they release the dates. Thanks again.

Would you be able to send me that timetable please, we have been in the same situation, checking Eurostar everyday numerous phone calls, We are going 18th to 24th December

Thanks
Title: Re: Eurostar — questions and travel updates
Post by: ehsmum on July 03, 2015, 01:56:06 PM
Quote from: grovesie on June 26, 2015, 08:21:57 AM
Quote from: ehsmum on June 26, 2015, 02:59:07 AM
Thanks for the response, Stifle  :). I had emailed Eurostar yesterday as I was so confused and got a reply last night that the timetable for our dates won't be released until 16th July. So that's a relief to know that it's not sold out already. Hopefully I'll be able to get a booking when they release the dates. Thanks again.

Would you be able to send me that timetable please, we have been in the same situation, checking Eurostar everyday numerous phone calls, We are going 18th to 24th December

Thanks

I don't have anything yet.Just planning to check back on the Eurostar site on 16th July as I was told that's when they'll release the next lot of dates. This is the response I got from Eurostar customer care:
Thank you for your email.

The next timetable release for the direct disney service will be available to book from the 16 July 2015.  It is not on sale until that date.

I hope this answers your query.

Kind regards

Tracey


Sorry I can't be more help. Hopefully we'll both have luck booking on 16th July  :)
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on July 14, 2015, 10:25:52 AM
I've just received an email saying the dates will be on sale for Christmas and early 2016 from  21st July.  We're looking for Feb half term.  I was worried about the direct train as booked to travel back on the Thursday (like we've done previous years) and it does look like there will be a train for the 18th Feb so fingers crossed we can get it booked.  Disney direct wanted £800 for 2 adults, 1 child in standard premier.  When I went 2014 that was £575 so hopefully I can get it around that again.
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on July 16, 2015, 10:07:39 AM
Phoned through to book and it's only dates to 3rd Jan available, but they are there now.
Title: Re: Eurostar — questions and travel updates
Post by: grovesie on July 16, 2015, 02:45:05 PM
Christmas Eurostar tickets have been released today.... and very good prices too. Mine are all booked ;D ;D ;D ;D ;D
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on July 30, 2015, 09:27:09 AM
2016 dates released today - up to beginning of May from what I can see.  Ours were available (including the Thursday as it's half term) and had gone up £24 in total for 3 tickets since our 2014 booking.
Title: Re: Eurostar — questions and travel updates
Post by: kadypants on August 20, 2015, 11:01:51 PM
Any ideas when Eurostar will release tickets and timetables for next October?
Title: Re: Eurostar — questions and travel updates
Post by: stifle on August 21, 2015, 03:18:12 AM
Quote from: kadypants on August 20, 2015, 11:01:51 PM
Any ideas when Eurostar will release tickets and timetables for next October?

Why not just pick up the phone to Eurostar?
Title: Re: Eurostar — questions and travel updates
Post by: PrincessRosie on September 13, 2015, 02:12:35 PM
Hi :) I'm taking my two daughters to Disney land next September and I'm just wondering if anyone knows of it would be cheaper to go by eurostar or plane? I'm trying to save some money and I want to find the cheapest way to travel. Thank you in advance xx
Title: Re: Eurostar — questions and travel updates
Post by: stifle on September 13, 2015, 02:40:39 PM
Where are you starting from, what are your exact dates, and what ages are the children?
Title: Re: Eurostar — questions and travel updates
Post by: traineefairygodmother on September 13, 2015, 04:55:48 PM
Usually budget flights for us are cheaper than Eurostar but then you have to factor in the shuttle bus from the airport ; it is much less hassle and time consuming by train so now we tend to opt for that.
Title: Re: Eurostar — questions and travel updates
Post by: haribosmum on September 16, 2015, 01:23:35 PM
I find the train so easy that I wouldn't consider flying, even though it's closer for us to fly to Stansted or southend than to get to ebbsfleet.  The earlier you can book Eurostar or flights the better.  factor in cost of travel either end, car parking at airport/station etc. 
Title: Re: Eurostar — questions and travel updates
Post by: stifle on December 09, 2015, 10:52:41 AM
Just a reminder that UK Border Force does not maintain passport checking facilities at Marne-la-Vallée so you need to clear passport control on arrival if you choose to take the Disney Express back. If you're getting off at Ashford International or Ebbsfleet International this is pretty acute as there are normally only two officers checking passports and if you're far from the exit you could be waiting quite a while.

Consider going back with a change at Lille-Europe, where you can clear UK passport control before boarding the train. Plus you get an extra hour or two in the parks if you take the last train.
Title: Re: Eurostar — questions and travel updates
Post by: DisneyEverywhere on February 09, 2016, 09:49:26 AM
So we are visiting Disneyland Paris (again!) in September and for the first time, it looks like we will not be getting the train direct (£94.00 one way? Ew!)

The other half does not like flying so I guess that leaves us with the Eurostar to Paris and change.

Now, trains to Paris are not yet available to book on the website but I just wanted to ask your advice:

Would it be that much cheaper to take the train to Paris and change or should we just suck it up and take the direct train? I guess the perk of the Paris train is there are more trains so more time in the park (yippee!) but the direct train is just super convenient.

I think Eurostar had a deal last year where trains to Paris in September were on offer but can't exactly remember.

Any thoughts much appreciated!
Title: Re: Eurostar — questions and travel updates
Post by: 15stitch on February 09, 2016, 10:21:14 AM
You can get a train to Lille and then get the TGV train from there to Disney.  You only have to wait about 25 mins I think and its really easy.  I think this is the option recommend by Disney when there are no direct trains running.
Title: Re: Eurostar — questions and travel updates
Post by: dencarter on March 12, 2016, 02:45:06 PM
Has anyone done DLP from London by train as a day trip? My partner and I usually visit for a few days at a time, but we're thinking about getting an annual pass and whether a Sunday day trip is practical. The main reason we'd like to know is Sunday is the one day of the week neither of us works, so it'd be great if we could get some Disney time without having to book time off!

I ask because if, for example, I wanted to get the Disney Express train, it arrives at MLV at about 14:00, and then we'd need to check back in for the return journey about two hours later. Not at all practical!

On the Eurostar website, even if I such for indirect services via Lille, the results are no more favourable than the 2 hours of park time we'd get via the Disney Express!

Now, another option I'm researching - which you can't book in one ticket via Eurostar - is to get the first train to Paris Gare du Nord, arriving just before midday, jumping on the RER, arriving MLV about 13:00, then departing again about 19:00 to get the 21:13 (last) Eurostar back to London. A lot of effort for a six hour visit!

Does anyone have any experience of this, or, indeed, another way to do a rail day trip from London?
Title: Re: Eurostar — questions and travel updates
Post by: stifle on March 12, 2016, 04:37:36 PM
As you've already discovered, it's pretty impractical. I have done it by air, using the TGV's nine-minute service from CDG airport, but it's a really long day and you take another two days recovering.
Title: Re: Eurostar — questions and travel updates
Post by: DOELI70 on April 19, 2016, 10:41:07 AM
Hi,

I've just booked indirect Eurostar from London to DLP via Lille. I'm now worrying as there is only 25 minutes between arriving in Lille and departing for DLP. Is this enough time? I would hate to miss the train especially on the way home as we are on the last train departing for London from Lille.

Any advice greatly appreciated. I have done the trip before but there was a two hour gap between trains.
Title: Re: Eurostar — questions and travel updates
Post by: stifle on April 19, 2016, 02:33:40 PM
The change at Lille on the way out is literally across the platform. You could do it in 25 seconds, never mind 25 minutes.

On the way back you need a little more time because you have to clear passport control and security at Lille, but I've done a 33-minute connection without issues.
Title: Re: Eurostar — questions and travel updates
Post by: naisworld on October 31, 2016, 07:05:53 AM
We usually get Eurostar direct but have just booked for January changing at Lille. We have approx a 90 minute wait for our train to Disney. Are there any cafes, restaurants or shops at Lille station? We will be travelling with 2 children so want to stop them getting bored!! :)
Title: Re: Eurostar — questions and travel updates
Post by: french fille on January 09, 2017, 02:10:58 PM
Quote from: PrincessRosie on September 13, 2015, 02:12:35 PM
Hi :) I'm taking my two daughters to Disney land next September and I'm just wondering if anyone knows of it would be cheaper to go by eurostar or plane? I'm trying to save some money and I want to find the cheapest way to travel. Thank you in advance xx

Eurostar  is cheaper and quick  there is 2 options    ---Direct london to chessy
---london to paris nord train stations ( after  rer B train to disneyland paris (13euro ticket )   2 hours train travel time
  ,  or private transfers 
Title: Re: Eurostar — questions and travel updates
Post by: loulou169 on January 09, 2017, 10:13:21 PM
Is it me or do tickets seem expensive from Lille to DLP! I'm not sure if I went to the right place but it would cost an extra 90-100€ for me and 2 children aged 15 and 10.
Title: Re: Eurostar — questions and travel updates
Post by: french fille on January 12, 2017, 12:25:26 AM
always very expencive direct line to  dlp chessy  station  try it lille to paris and get  train  or private transfes to dlp   compare price
Title: Re: Eurostar — questions and travel updates
Post by: dencarter on January 12, 2017, 06:49:01 PM
Quote from: loulou169 on January 09, 2017, 10:13:21 PM
Is it me or do tickets seem expensive from Lille to DLP! I'm not sure if I went to the right place but it would cost an extra 90-100€ for me and 2 children aged 15 and 10.

I always travel from London to Paris Nord then take the RER to DLP. Journey time to Disneyland from central Paris is 45 mins, priced at €7.90. This gives you the best prices and the most flexibility on time. Admittedly it's a marginal extra faff.
Title: Re: Eurostar — questions and travel updates
Post by: french fille on January 12, 2017, 07:29:51 PM
example   

--Easy jet low cost  ticket price  London Southend to Paris Charles de Gaulle   70 euro   and take train  to disneyland paris  9.50 euro  or private  cab 60 euro   taxi 85 euro
--Airfrance flybee lodon to paris charles de gaulle   178 euro
--Eurostar   london to paris nord   price is 90 euro

prices change every day as a result of market forces
Title: Re: Eurostar — questions and travel updates
Post by: Nicola on January 13, 2017, 02:36:38 PM
Quote from: Anthony on June 10, 2006, 07:56:25 PM
Please use this topic for all news and service updates for the Eurostar high-speed rail service to Disneyland Paris, as well as your own trip planning questions, experiences and tips!
____________________________________________________________________________________________


Kids currently get a basic activity pack.
The new pack will feature a rucksack plus games and toys to show them all the best bits of the resort before they get there.


It's very good to see that DLRP are so concerned with how good the Disney experience is, before you even get there!  <!-- s:D -->:D<!-- s:D -->

We have travelled several times from St Pancras to the park direct and our children have never received a pack? What is the pack and where do we get it? Sounds exciting..
Title: Re: Eurostar — questions and travel updates
Post by: Leosawesomedad on January 24, 2017, 04:23:50 PM
Hi

I have just booked our first trip to DLP and as my son loves trains it was really the only option that made sense.

We will be travelling by train to Kings cross, then St Pancras to Lille and on to DLP from there

These prices are based on 1 adult 1 child

Return to and from Kings cross £105

Return St Pancras - Lille - DLP £214
or
Return St Pancras - DLP Direct £379

For a £163 saving I'm perfectly happy to change at Lille!

I read in a post somewhere that the direct service is getting lower usage and that it is being cut back... maybe if they looked at all of the people who travel via Lille or Nord to save money and adjusted their pricing to be more appealing then I'm sure everyone would choose to travel direct, no?
Title: Re: Eurostar — questions and travel updates
Post by: grovesie on January 25, 2017, 09:19:37 AM
Quote from: Nicola on January 13, 2017, 02:36:38 PM
Quote from: Anthony on June 10, 2006, 07:56:25 PM
Please use this topic for all news and service updates for the Eurostar high-speed rail service to Disneyland Paris, as well as your own trip planning questions, experiences and tips!
____________________________________________________________________________________________


Kids currently get a basic activity pack.
The new pack will feature a rucksack plus games and toys to show them all the best bits of the resort before they get there.


It's very good to see that DLRP are so concerned with how good the Disney experience is, before you even get there!  <!-- s:D -->:D<!-- s:D -->

We have travelled several times from St Pancras to the park direct and our children have never received a pack? What is the pack and where do we get it? Sounds exciting..

The kids packs were stopped several years ago, shame really my kids use to enjoy them. I still have some left from previous visits.
Title: Re: Eurostar — questions and travel updates
Post by: Nicola on January 30, 2017, 12:40:57 AM
Quote from: grovesie on January 25, 2017, 09:19:37 AM
Quote from: Nicola on January 13, 2017, 02:36:38 PM
Quote from: Anthony on June 10, 2006, 07:56:25 PM
Please use this topic for all news and service updates for the Eurostar high-speed rail service to Disneyland Paris, as well as your own trip planning questions, experiences and tips!
____________________________________________________________________________________________


Kids currently get a basic activity pack.
The new pack will feature a rucksack plus games and toys to show them all the best bits of the resort before they get there.


It's very good to see that DLRP are so concerned with how good the Disney experience is, before you even get there!  <!-- s:D -->:D<!-- s:D -->

We have travelled several times from St Pancras to the park direct and our children have never received a pack? What is the pack and where do we get it? Sounds exciting..

The kids packs were stopped several years ago, shame really my kids use to enjoy them. I still have some left from previous visits.



Oooh exciting, what did you get?
Title: Re: Eurostar — questions and travel updates
Post by: WookieInParis on February 07, 2017, 01:51:20 AM
Hello! I'm brand new to this board. Well, I've been lurking for a while and finally decided to join. ;D After booking our airfare to London, my husband and I have decided to add a few days at DLP from our London vacation. Husband wants to go there first. I have tried to look at Eurostar prices, but can't seem to find prices for late May. I finally figured out that the only way we can do this is from London to Lille, then catch another train from Lille to DLP. But when I go to the Eurostar website and try to book from Lille to DLP, nothing comes up. What am I doing wrong?

I read through this thread and say that they don't book until 3 months before, so I just put up some dummy dates in March so I can get an idea of price, but I still don't see any times or prices posted for March.

My second question is what time should we book from London to Paris? Our flight is scheduled to arrive at 8am, so I'm thinking a 1pm train should be ok. What are your thoughts? And thank you!
Title: Re: Eurostar — questions and travel updates
Post by: grovesie on February 07, 2017, 09:22:02 AM
Quote from: Nicola on January 30, 2017, 12:40:57 AM
Quote from: grovesie on January 25, 2017, 09:19:37 AM
Quote from: Nicola on January 13, 2017, 02:36:38 PM
Quote from: Anthony on June 10, 2006, 07:56:25 PM
Please use this topic for all news and service updates for the Eurostar high-speed rail service to Disneyland Paris, as well as your own trip planning questions, experiences and tips!
____________________________________________________________________________________________


Kids currently get a basic activity pack.
The new pack will feature a rucksack plus games and toys to show them all the best bits of the resort before they get there.


It's very good to see that DLRP are so concerned with how good the Disney experience is, before you even get there!  <!-- s:D -->:D<!-- s:D -->

We have travelled several times from St Pancras to the park direct and our children have never received a pack? What is the pack and where do we get it? Sounds exciting..

The kids packs were stopped several years ago, shame really my kids use to enjoy them. I still have some left from previous visits.



Oooh exciting, what did you get?

There was a colouring in picture, crayons, quizzes like word search, spot the difference and if I remember correctly a jigsaw puzzle. It was not of great quality but it came in a zip up nylon bag with Disney decorations. We currently use one for our first aid supplies.... I will post a picture of the ones I have. Over the years there were several desigs
Title: Re: Eurostar — questions and travel updates
Post by: Gr33no on February 08, 2017, 10:44:18 AM
Quote from: Leosawesomedad on January 24, 2017, 04:23:50 PM
Hi

I have just booked our first trip to DLP and as my son loves trains it was really the only option that made sense.

We will be travelling by train to Kings cross, then St Pancras to Lille and on to DLP from there

These prices are based on 1 adult 1 child

Return to and from Kings cross £105

Return St Pancras - Lille - DLP £214
or
Return St Pancras - DLP Direct £379

For a £163 saving I'm perfectly happy to change at Lille!

I read in a post somewhere that the direct service is getting lower usage and that it is being cut back... maybe if they looked at all of the people who travel via Lille or Nord to save money and adjusted their pricing to be more appealing then I'm sure everyone would choose to travel direct, no?

Make sure to give yourself enough time to change at Lille. We did it last time and we thought 30 minutes would be enough, but we had a push chair and some cases - so we had to wait several lifts to get to the right level (gave up and took the push chair down the escalator in the end) and then fight through the passport/scanning bit. Only just made the train. (This was DLP to Lille, before coming back to the UK)
Title: Re: Eurostar — questions and travel updates
Post by: Andybear on February 12, 2017, 05:40:07 PM
Quote from: french fille on January 12, 2017, 12:25:26 AM
always very expencive direct line to  dlp chessy  station  try it lille to paris and get  train  or private transfes to dlp   compare price

It depends on how far in advance you book.  It's like Easyjet - the further in advance you book it, the cheaper it is. I'm going this September and the direct Eurostar train is costing me £98 for a return ticket from London which I'm pleased with.
Title: Re: Eurostar — questions and travel updates
Post by: hollyx on February 26, 2017, 11:18:38 AM
Last time I travelled on Eurostar in premier seating the meal on the way back was 3 light dishes, glass of wine and cup of tea. I've just read on their Facebook page someone complaining about the fact that their meal was a goody bag with quiche, a cake and a can of pop!
Admittedly it is a few years ago since I've travelled however I'm going next week and booked premier seating at a cost of nearly £400 for 2 of us and I assumed the food would be the same. Seems little point in paying for anything other than standard seating if the meal provided has now reduced to such an extent.
Has anyone travelled recently and had this so called goody bag rather than a meal?
Title: Re: Eurostar — questions and travel updates
Post by: gb1983 on September 01, 2017, 03:01:40 PM
Quote from: grovesie on February 07, 2017, 09:22:02 AM
Quote from: Nicola on January 30, 2017, 12:40:57 AM
Quote from: grovesie on January 25, 2017, 09:19:37 AM
Quote from: Nicola on January 13, 2017, 02:36:38 PM
Quote from: Anthony on June 10, 2006, 07:56:25 PM
Please use this topic for all news and service updates for the Eurostar high-speed rail service to Disneyland Paris, as well as your own trip planning questions, experiences and tips!
____________________________________________________________________________________________


Kids currently get a basic activity pack.
The new pack will feature a rucksack plus games and toys to show them all the best bits of the resort before they get there.


It's very good to see that DLRP are so concerned with how good the Disney experience is, before you even get there!  <!-- s:D -->:D<!-- s:D -->

We have travelled several times from St Pancras to the park direct and our children have never received a pack? What is the pack and where do we get it? Sounds exciting..

The kids packs were stopped several years ago, shame really my kids use to enjoy them. I still have some left from previous visits.



Oooh exciting, what did you get?

There was a colouring in picture, crayons, quizzes like word search, spot the difference and if I remember correctly a jigsaw puzzle. It was not of great quality but it came in a zip up nylon bag with Disney decorations. We currently use one for our first aid supplies.... I will post a picture of the ones I have. Over the years there were several desigs


Do all kids get this?
Title: Re: Eurostar — questions and travel updates
Post by: moopmoop93 on September 02, 2017, 08:23:11 AM
Quote from: hollyx on February 26, 2017, 11:18:38 AM
Last time I travelled on Eurostar in premier seating the meal on the way back was 3 light dishes, glass of wine and cup of tea. I've just read on their Facebook page someone complaining about the fact that their meal was a goody bag with quiche, a cake and a can of pop!
Admittedly it is a few years ago since I've travelled however I'm going next week and booked premier seating at a cost of nearly £400 for 2 of us and I assumed the food would be the same. Seems little point in paying for anything other than standard seating if the meal provided has now reduced to such an extent.
Has anyone travelled recently and had this so called goody bag rather than a meal?

I'm travelling a week on Monday in standard premier so I can let you know then? X
Title: Re: Eurostar — questions and travel updates
Post by: SJH1979 on October 04, 2017, 11:47:21 AM
I am just buying our tickets from Ebbsfleet to DLP.
1 adult and 2 kids
Through Eurostar for Premier tickets, this is £524.

I am buying Interail passes for £159. And then booking our seats through Eurostar for £33.50 pp each way. (Premier again).
This works out at £360 for exactly the same seats.

Has anyone else had experience with Interail passes?
Title: Re: Eurostar — questions and travel updates
Post by: Jules Verne on November 23, 2017, 01:51:01 AM
Last time i got the euro star to DLP they gave me park tickets etc on the station in the UK, does this still happen ?
I had to book the train directly to DLP separately though because i only needed it for the outward journey 
Title: Re: Eurostar — questions and travel updates
Post by: Dolph7800 on November 24, 2017, 04:56:46 PM
Quote from: Jules Verne on November 23, 2017, 01:51:01 AM
Last time i got the euro star to DLP they gave me park tickets etc on the station in the UK, does this still happen ?
I had to book the train directly to DLP separately though because i only needed it for the outward journey

Got them on the direct train when we went in Feb. A cast member will come round and find you. In a completely random order though which can't help them getting it done quickly. If they run out of time near the end of the journey, they'll put a tannoy message out to go see the CM in whatever coach they are in.
Title: Re: Eurostar — questions and travel updates
Post by: Jules Verne on November 24, 2017, 11:24:14 PM
I had to book my eurostar tickets for DLP separately because i only need it for the outward journey but it is still the direct service to DLP, can i arrange it with Disney to get my tickets etc on the train ?
Title: Re: Eurostar — questions and travel updates
Post by: Dolph7800 on November 25, 2017, 01:02:59 PM
Quote from: Jules Verne on November 24, 2017, 11:24:14 PM
I had to book my eurostar tickets for DLP separately because i only need it for the outward journey but it is still the direct service to DLP, can i arrange it with Disney to get my tickets etc on the train ?

I've always booked trains direct with Eurostar rather than with Disney, and we still got the tickets on the train. We always had Disney Express whether that made a difference?
Title: Re: Eurostar — questions and travel updates
Post by: grovesie on November 26, 2017, 03:32:08 PM
The park tickets etc are given to passengers on the train who have paid for the Disney Express service.
Title: Re: Eurostar — questions and travel updates
Post by: dc10101 on June 13, 2018, 10:31:44 PM
Hi,

Going in Jan when the direct train doesn't run does anyone have any tips or advice on travelling to DLP from London non direct, pros/cons of Eurostar to Lille & change vs Eurostar to Paris & RER vs Drive?

Thanks!
Title: Re: Eurostar — questions and travel updates
Post by: Ravenseye on September 03, 2018, 11:37:01 AM
I'm researching our Spring trip and the Premier price is coming out at such a great price when booking direct. I have previously booked both direct with Eurostar and via Disney official site. Booking via a third party site is maybe gonna be a tad over the actual price your seat is worth, just for the convenience (?) hmmmm when money is tight it's so much more economical to book direct.
What have others found during their trip planning?
Title: Re: Eurostar — questions and travel updates
Post by: nathalie on January 27, 2019, 12:07:31 AM
I've booked January 7, for our trip on June 30 (direct from London to DLRP 49 € per person) until July 6 (Lille to London 56 € per person).

First time I've booked leaving from the UK (used to leave from Belgium), prices seemed alright.  Not much difference from when I would use the Eurostar to travel from Brussels to London.
Title: Re: Eurostar — questions and travel updates
Post by: xlucylu89x on May 02, 2019, 11:26:03 AM
Hi all,

this may have been asked on this thread before but couldn't see. Is the eurostar upgrade worth it?
Title: Re: Eurostar — questions and travel updates
Post by: rocker on May 02, 2019, 08:18:04 PM
Quote from: xlucylu89x on May 02, 2019, 11:26:03 AM
Hi all,

this may have been asked on this thread before but couldn't see. Is the eurostar upgrade worth it?


depends on how much they're asking for.  you get a bigger better seat obviously, & the food is OK but not amazing.  a fairly light meal, a drink (wine or beer included) plus a tea or coffee or two.  For me, for that journey, it's worth an extra £20 or £30 tops...no more.  Done it a couple of times that way, but Standard really is fine I think.
Title: Re: Eurostar — questions and travel updates
Post by: xlucylu89x on May 03, 2019, 09:30:36 AM
on the way home is the check in any different? is it less chaotic at the upgrade carriage lol
Title: Re: Eurostar — questions and travel updates
Post by: rocker on May 15, 2019, 09:23:58 PM
Quote from: xlucylu89x on May 03, 2019, 09:30:36 AM
on the way home is the check in any different? is it less chaotic at the upgrade carriage lol

No, at MLV it is egalitarian chaotic queuing for all  :P
Title: Re: Eurostar — questions and travel updates
Post by: schwelley on August 14, 2019, 03:40:52 PM
HI. I am considering booking the Eurostar for a trip in February. The dates aren't out yet, but they're being released day by day, by the looks of things.

My question is this, in a couple of days, our outward journey date will be released, but our inward journey won't have. By the time the inward one is released, no doubt the outward journey will have increased in price a lot.

Is it worth buying the outward when it comes out, and then buying the inward a few days later? (we want a 3-4 day trip) - in effect buying 2 sets of singles trips?