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World of Disney => Disney & Co. => Topic started by: giselle on April 08, 2009, 06:04:26 PM

Title: 1st complaint to Disney
Post by: giselle on April 08, 2009, 06:04:26 PM
Our family are Disney mad, visiting Paris several times a year and a home covered in Disney stuff.

I was visiting my local Disney Store (Stoke on Trent) several weeks ago, with my youngest son, who always buys me a mothers day pressie from there. It is usually an small ornament/character, slippers or nighties.  This has happened for Christmas, Mothers Day, my Birthday and any other day!!! :D

There were no collectables, and no adult clothing WHATSOEVER.

Disgruntled we looked around and came out.

Visited the store today, and a very nice cast member asked me if I was ok and could she help (the shop had only just opened), I asked 'where had all the adult clothing/collectables gone', she told me that the Disney store had new American owners, who have deemed it that no adult clothing be sold/ or collectables, instead they have replaced the range with a 'baby dept'.  I had a 15 minute discussion about this, and she admitted that the staff were not happy, because they always sold a lot of this merchandise, but told me it might have more effect if I write to Guest Relations.

Just wondering if anyone else has experienced this and if so urge them to do the same.

DISNEY IS NOT JUST FOR KIDS :x
Title: Re: 1st complaint to Disney
Post by: Snow_White_Girl on April 08, 2009, 06:26:10 PM
That's shocking, I wonder if the new owners are behind the recent store revamps too? I noticed all the adult stuff had gone in the stores themselves, there's still some online though. Such a shame, I loved all the T-shirts etc. :(
Title: Re: 1st complaint to Disney
Post by: SophieD on April 08, 2009, 08:55:23 PM
Aww thats terrible!! I love shopping for PJ's in thr Disney Store!!
I've just checked Disney Store UK online and it looks like its under Maintenance, so I hope the new owners are not doing the same thing as they are doing to the high street stores to the online shop!!  :x  :x  :x  :x
Its my one and only Disney fix when I'm unable to go :(

This is a real shame  :(  :(
Title: Re: 1st complaint to Disney
Post by: Masamune on April 08, 2009, 10:35:52 PM
I've certainly noticed a decline in the amount of adult stuff, but it's not gone entirely from the Disney Store in Manchester. There's still quite a few different women's t-shirts.

:( They haven't sold big snowglobes in the store for ages though.
Title: Re: 1st complaint to Disney
Post by: davewasbaloo on April 08, 2009, 11:13:01 PM
Welcome to the modern world of Disney - it's all about the kids you know (annoying, isn't it?)
Title: Re: 1st complaint to Disney
Post by: Captain Pan on April 09, 2009, 12:10:40 AM
Just thinking about it... and Giselle your right... I took a little visit with Wednybird1 to Cardiff's wonderfully designed store... and found nothing that pleased my eyes in the respect to the adult demographic... with the exception of a very small Earth Day Range (Several T-shirts which I need to purchase a couple of)...

No PJs and in particular no Disneystore speciality (in my opinion) The dressing gown!

I'm still and always unhappy with the amount of merchandise men's wear gets... NONE!

But to take out the female range too... what on earth am I to buy Wendybird1 for Presents? Scotch Mist? Pin Badges?

Now not a happy bunny!
Title: Re: 1st complaint to Disney
Post by: burntsienna on April 09, 2009, 12:50:49 AM
Aww noo =[
I was really wanting to go to the Disney Store this summer as I haven't been in over a year and I'll be so disappointed if theres nothing good there for me  :(
Title: Re: 1st complaint to Disney
Post by: disneydaniel on April 09, 2009, 09:01:49 AM
Hey Guys!

1st off Disney Store do not have new american owners thats crazy! all that happened is Disney Store in america came back to the WDW complany instead of being licienced. The new designs of stores is a new modern disney and its actually made to appeal more to adults as they is much more media and special features included in them. This way the stores can always remain updated with new media & colours at any time at just the flick of a button!

I explained before that the adult ranges are being reworked and relaunched later. Christmas will still see a massive Adult range and the rest of the year will see funky character tees and bags that people on the high street want right now.

Finally colectables are gonna be available online only and this is actually because they are increasing the range for our guests. Because there is not room in store to have all these pieces and many are high value, and also the buy on them isnt very high it makes sense to have these all in one place where the collectors can access them.

I can assure you nothing is changing because of america, if anything its the other way around :-D

Look out for the earth day promotions! they are really getting behind the enviromenal message this time! There are some great bits in store so you can show your support.
Title: Re: 1st complaint to Disney
Post by: littlemermaid83 on April 11, 2009, 10:35:02 PM
I noticed this when i went to the Bluewater store, there wasnt much adult stuff.  Not that I mind i usually spend all my money on my daughter anyway.

Look forward to seeing what they put online though.
Title: Re: 1st complaint to Disney
Post by: Captain Pan on April 11, 2009, 10:39:07 PM
If the men's range is expanded I will be extremely happy... It would be nice to grab some proper shirts with the Disney Logo on outside of DLRP (The Only other place I've seen them)

But it was disappointing to See "no" adult wear in the Store last week... with the exception of the Earth Day range.
Title: Re: 1st complaint to Disney
Post by: The Butlin Boy on April 19, 2009, 04:25:47 PM
Again, I was in the Southampton store on Wednesday, but all of the adult stuff wasn't. This is a strange move, and it's a shame too.

That said, it was nice to see that the store hadn't changed and still had it's original look. They also even ask if you want 'pixie dust' (red Mickey head confetti) if you buy a product and get it put into one of the Disney store boxes :P
Title: Re: 1st complaint to Disney
Post by: Aveen2008 on April 19, 2009, 04:33:59 PM
I was in the Belfast store recently (the only store in the whole of Ireland, north and south) and nearly half the store is taken up with the baby range! I was not impressed at all. Sure some baby stuff is great, I do have a baby nephew and it's nice to be able to buy him stuff but I don't want most the shop taken up with baby romper suits! :?  Then I noticed all the snowglobes and ornaments were missing :shock:  and I really felt it wasn't that good. In fact the last day I went in, I left with nothing!! :shock:  :shock:  :shock:  And that is in no way like me!! :(

I do hope this is just a phase!
Title: Re: 1st complaint to Disney
Post by: The Butlin Boy on April 19, 2009, 05:23:52 PM
When I went the other day, it was mostly Tinker Bell, High School Musical, Hannah Montana, and Camp Rock :roll:
Title: Re: 1st complaint to Disney
Post by: kurgly_bird on April 20, 2009, 12:24:08 PM
i think i read somewhere (either that or i was told) that the snowglobes are going to be sold over the website only  :(, which isn't great really as you can't get a good impression of them from a tiny picture.
Title: Re: 1st complaint to Disney
Post by: The Butlin Boy on April 20, 2009, 06:58:12 PM
Quote from: "kurgly_bird"i think i read somewhere (either that or i was told) that the snowglobes are going to be sold over the website only  :(, which isn't great really as you can't get a good impression of them from a tiny picture.

That's a good point, because come to think of it there were no snow globes of anything like that at all when I was there the other day :( Poor show Disney Store.
Title: Re: 1st complaint to Disney
Post by: Agent Lex on April 20, 2009, 08:34:04 PM
There's still a glass cabinet of snowglobes and a few Disney Traditions at the Oxford Street store, for certain. Though there isn't much adult clothing there, pretty much restricted to the London range and one or two other lines, maybe.
Title: Re: 1st complaint to Disney
Post by: kurgly_bird on April 20, 2009, 09:36:19 PM
the snowglobes have all but vanished oop north here, in fact i only saw 2 even in edinburgh when i visited a couple of weeks ago  :(
Title: Re: 1st complaint to Disney
Post by: Walts heir on July 27, 2009, 10:32:21 PM
What a shame
I also complained to Disney for the first time a month ago
I was staying at dlrp in the Disneyland hotel and the person cleaning our room knocked my laptop over and it broke
after hearing about this my sister who was there with metold me not to complain thatthey had no proof and that will never make it up too you at first I was afrai she was eight considering the fact that she had just graduated from hotel managment school and that she had done an internship at dlrp a year ago
During the night I just thought ther is no way Disney will let such a thing happenand not take action so I decided to complain
as soon as the cm heard our problem he said that they would pay for the fixing before even seeing the laptop Also they let us stay at the hotel until 5 the day of our departure instead of 12
Another example of how great Disney is I once left a louis vuitton wallet with two credits cards and over 1000£ cash in POTC
I lost it the day of my departure and I never noticed until five hours later I got a call while on the train sayin they had found it and are going to send it to me by mail
they told me a guest had found it an gave it to a cm who called the lost and found
Title: Re: 1st complaint to Disney
Post by: Stitch2814 on December 18, 2009, 04:41:30 AM
Since I didnt know this thread was here lol I thought I might as well add my two-cents to this.

Ive always been a person who looks in the disney store and never really got anything only xmas presents here and there etc etc but with me now collecting pins and wanting other stuff then I have come to notice that the disney stores vary from place to place as I will explain -

OLDHAM STORE
This store has a large range of plushes mainly, the usual stuff for reject disney franchises like hannah montana etc etc and say a handful of the new nightwear but that is pretty much it...
NO adult clothing
HARDLY any of the selection of cups and that area
NO baby section (thank god)

Manchester
Much bigger store than Oldham but seems to have less plushes, and a HELL of alot more kids toys and baby clothes which is a shame, and they do sell adult clothes but a few tshirts and ALL GIRLS!! which is just unfair for us lads.

I find it funny that the stores vary from place to place and that some character stuff is less merchandised than others as a stitch fan, I would like more stuff of him but there is NOTHING in the disney store bar the plushes and 2 cups (which I have) but with the likes of G-Force, baby wear etc etc they are in excess of the stuff no one is going to buy lol

I would complain to guest relations or sumthing to see if we could get what we want in the store rather than what they think we would like as I think people complained when the coming soon pin section disappeared so the same could work for stock haha.

Ok Im gonna stop ranting now lol