What are your experiences with buying pins through this service?
As soon as the July pins were announced (June 29th) I emailed and asked to order/pre-order the Wishes and 50th pins. Six days later, on July 5th, I get an email back saying "today we only have in stock the 50th pins", so I email back asking I could purchase one and also a 14th July pin, since it seems stupid to pay postage for just one pin. Today, I get another email back saying "today we have in stock only the 14th July pins". AAARRRGGGHHHH!!!!!!!! :x :x :x WHAT?! What about the 50th pin you said I could buy?!
I'm too annoyed for words now, they're just terrible... :evil: :evil:
Of course, this mostly stems from the fact that they're releasing these pins at least 14 days earlier than they should be. :roll:
o-o; I'm not even sure what this is, I've never used it... :( it's not right that they messed you around like that though...
I had a couple of small snowglobes break in transit back home last year, and also lost a pin shortly after getting back, and wanted to order replacements. I did manage to get them ordered, but it took several weeks of e-mailing back and forth to finally get through to them exactly what I wanted.
It's a shame they don't have an online store that you can order through.
i have looked at the site but it would be better if they had pics of things also i was not too sure if the payments would be secure or not :?
i just bought a cd off them and they have sent me e-mails every day ststing the progress and the lady who e-mailed me was very polite
i buy most of the new pins on ebay there is a great seller on there, but i might give the mail order service a go soon :D
I use it loads it is the best :D :lol: :lol: :lol: :lol: :lol: :lol:
whats th web address for the site?
:D
Sometimes I think... why is it so hard for DLRP to do the same good service as WDW does.
I tried to oder the new parade-music.
Yesterday I sent my 5th mail!
No answer
No confirmation
Nothing!
They just ignore me!
About the mail order service I am really disappointed!
Thomas
I ordered the 4 Princess pins that came out in March. I was there to the 16th March and the 4 pins came out on the 17th!
It took a while for them to respond, but when they did actually sort it and confirm despatch, they actually arrived the very next day.
You just need to persevere. I would imagine they probably get quite a lot of correspondence, and have to deal with different languages, so the service isn't bad really.
There isn't a website, you just have to e-mail them.
Contact details:-
Disneyland Resort Paris
Soraya BARBIER
Merchandise Services
BP 100
77777 Marne La Vallée Cédex 4
Tél. 01.64.74.44.30
Fax 01.64.74.49.37
Email :
soraya.barbier@disney.com
thanks :D
A friend of me orders many things like Pins etc. over there, she have no problems to get answers and get the Items very quick, she told me.
Alexandra
Do you know where u get the mail order catalog or do u have to already know what item you want :?:
They have no catalog, you must mail them and told what you want to have, that´s all :-)
Alexandra
I think it's about time DLRP got themselves an on-line catalogue, this way people can see what they have and order directly, using the usual [Add to basket] function.
I think they would sell a lot more this way aswell. :wink:
Scenario>>
Question: I want a Donald Duck plushie wearing a red suit.
Reply: I'm sorry we have one with his standard blue one, though there is a one in his swimming trunks in red.
Ermmmm, fine but what does it look like ??? How tall is he ??? And how much ???
See the problem with the current system :roll:
I must say DLRP are good at advertising DLRP, both visually and sounding, but when it comes to marketing merchandise, it's like going back to Charles Babbage and the first computer... :roll:
Quote from: "javey74"I think it's about time DLRP got themselves an on-line catalogue, this way people can see what they have and order directly, using the usual [Add to basket] function.
I think they would sell a lot more this way aswell. :wink:
I agree with you jarvey74 as they do this in america as you have got the laughing place store.
How much do they charge to ship and whats the email address.
Quote from: "littlemermaid83"How much do they charge to ship and whats the email address.
Not sure about the shipping charges, but the contact info is as follows>>
Disneyland Resort Paris
Soraya BARBIER
Merchandise Services
BP 100
77777 Marne La Vallée
Cédex 4
Telephone: 01.64.74.44.30
Email :
soraya.barbier@disney.com
Thanks :)
The shipping charges are about €7.00
:D :D :D :D