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Disneyland Paris => Disneyland Paris Trip Planning => Topic started by: Lornamar on September 05, 2016, 06:47:48 PM

Title: Help tickets lost in post
Post by: Lornamar on September 05, 2016, 06:47:48 PM
Hi everyone basically we bought annual passes through Disney ,they were sending out temporary passes until we exchange in annual passport office in Disney..problem is they haven't arrived after 7 weeks I rang Disney and they said just to bring conformation email to desk on entering and they will sort us out.. I'm terrified when we get there they will have no idea what I'm on about ..Has this happened anyone else??
Title: Re: Help tickets lost in post
Post by: NCC1701Q on September 06, 2016, 08:18:57 AM
It hasn't happened to us but the solution Disney offers seems to be the only one you have for now.
You could email them with the same question and then bring their email-reply with you too.
That, combined with the applicationform and your payment details should be enough for them to sort this out.

Ofcourse there's still a chance the temporary AP's are in the mail today :)
Title: Re: Help tickets lost in post
Post by: Lornamar on September 06, 2016, 05:34:16 PM
Thanks for reply,I can't seem to find an email address for Disney would anyone know it please?
Title: Re: Help tickets lost in post
Post by: rocker on September 06, 2016, 09:14:19 PM
you can email them on
dlp.service.relation.client@disney.com
Title: Re: Help tickets lost in post
Post by: Lornamar on September 08, 2016, 08:12:38 PM
Thanks rocker  :) :)