DLP Guide Forum - The Disneyland Paris magicforum community

Disneyland Paris => Disneyland Paris Trip Planning => Topic started by: Jo316 on October 29, 2015, 11:24:54 AM

Title: Complaints
Post by: Jo316 on October 29, 2015, 11:24:54 AM
Hi

Does anyone know how to go about making a compliant before your trip, they're ring to charge me extra saying my card was declined when it wasn't

thanks
Title: Re: Complaints
Post by: norhel on October 29, 2015, 03:51:57 PM
Quote from: Jo316 on October 29, 2015, 11:24:54 AM
Hi

Does anyone know how to go about making a compliant before your trip, they're ring to charge me extra saying my card was declined when it wasn't

thanks

The official contact form is here:
https://my-disneyland.disneylandparis.co.uk/contact-us.html
But haven't any subject for contact before the trip.

But according to DLP Guide http://www.dlpguide.com/guidebook/practical/officialcontacts/
you can also use the email addresses dlp.guest.communication@disney.com and dlp.communication.visiteurs@disney.com

Hope this helps a bit.
Title: Re: Complaints
Post by: Jo316 on October 30, 2015, 11:41:07 AM
Thanks x