Hi
Just got back from Disneyland Paris.
Can anyone inform me of the offical complaints channels or email address etc?
Thanks
KellyR
A quick search on the official website would have resulted in this:
http://www.disneylandparis.co.uk/faq/index.xhtml (http://www.disneylandparis.co.uk/faq/index.xhtml)
I've already done this, sorry should have made myself clearer, I need also the Disney Corporation complaint emails etc, the whole thing.
I have a very serious complaint about Disneyland Paris, that all Disney offical channels need to know.
Thanks anyway, will keep searching on the internet, but if anyone else knows of any please let me know.
Quote from: "raptor1982"A quick search on the official website would have resulted in this:
http://www.disneylandparis.co.uk/faq/index.xhtml (http://www.disneylandparis.co.uk/faq/index.xhtml)
QuoteI need also the Disney Corporation complaint emails
You won't be able to file a complaint in that manner and if you do, it will be immediately forwarded to the customer care department at DLRP.
May i ask what the problem is about??? Sounds quit serious??? :?:
Quote from: "Soap"May i ask what the problem is about??? Sounds quit serious??? :?:
Yeah - made me curious as well!!!
Hi yes
I have just sent this email out to all of the Disney contacts I could find. I've enclosed a copy. You will probably understand once you've read it.
Dear Sir/Madam
I feel the need to write to you, to make you aware of some of the problems which we recently had during our stay at Disneyland Resort Paris
I would like to inform you that I have been visiting Disney World Resort, Florida since I was a young child, I have never felt unsafe at all whilst visiting the American parks. But my recent visit to Disneyland Resort Paris, I felt threatened, invaded, unsafe, unhappy and thoroughly disappointed in my visit.
We decided to visit the Paris Resorts because of their convenient location to us here in the UK, and now having young children we thought that the Paris Resorts would be a good alternative. How wrong could I of been!
We visited the Walt Disney Studios on Friday 8th June and it was a nice pleasant park to stroll around in and we managed to see some shows and ride some attractions. We visited the same park on Sunday 10th June and to say the least it was threatening to both myself and my husband as adults and my two young children (aged 4 years and 17 months). Firstly whilst queuing in Studio 1 waiting to be let into the park itself we were being shuffed left and right pushed around, my 4 year old being crushed in a crowd, this is disgusting, there is NO crowd control, little children of all nationalities being crushed in what amounts to a cattle shed. To ease the wait in Studio 1, I went to get coffees for myself and my husband only to discover that a whole load of unruly teenagers had broken down a side door to enter the park before opening time to rush to Crush's Coaster. I think this is DISGUSTING. I have never known this in ANY Disney park the many years that I have visited them. Is this what you call Disney Magic - I don't think so. These teenagers weren't retrieved and removed from the park, which many of the well behaved guests waiting in the queue expected. They were allowed to do this and therefore beat the good people who were standing and waiting for the park to open. And none of the cast members did anything about it, no apologises nothing at all.
I expect of a Walt Disney park to be a 'happy place' as Walt Disney expected it to be, I think if he saw what happened on that Sunday he would turn over in his grave. These are supposed to be family parks where children can be children and families spending 'happy times' together. How far from the truth is this. Walt Disney Studios Park is a truly great let down and worse than that, I feel the danger of no crowd control to be too great to bring my children back there.
I didn't have many problems with Disneyland Park itself, we enjoyed our time there. But I feel I must mention the rudeness of the guests within the park itself. As I have said before we have visited Disneyworld Resorts many times and we have NEVER encountered SO much rudeness in my life. The French push and shoved all the time. A French lady pushed herself in front of my daughter who had been waiting so patiently for a 4 year old on the pavement for the parade, so that SHE herself could see the parade, she didn't have children with her, but she considered HER viewing of the parade a priority over a childs view. THIS IS DISGUSTING, once again NO crowd control. Once again, a adult using threatening behaviour in a family park to a child. We had this type of incident constantly during our stay. And not just from the French, but the majority was. These problems could be preventing from happening if crowd control was in place, and cast members controlled the queues for the parade better, maybe with barriers? Maybe in person? Or even rope? It is easy done, and I don't know why it isn't.
I must also mention the problems we had with Character interactions. If we hadn't booked a meal at Cafe Mickey, I don't believe my daughter would have got to see any of them. When a character appeared it was madness. Adults pushing children out of the way so that they could have their photo taken with the character. My daughter was physically pushed twice out of the way so that a grown women could have her photo taken with a character. On the Character Express when the characters get off the train, you literally have to take your life in your hands to get a chance of a meeting. My little daughter waited patiently and politely for a signature off a character whilst everyone else was pushing in to get signature, by the time she managed to get to the the front and character said a FIRM NO with a shake of its paw. This really made my daughter cry, she was so patient for a 4 year old, she didn't disserve this. THIS BEHAVIOUR IS DISGUSTING, Walt Disney himself didn't want this from his parks. Could you imagine what he would think that a child of 4 years old crying because she was constantly shoved out of the way by adults. All she wanted was a signature from her favourite character.
Myself and my husband are considering never returning to Disneyland Resort Paris because of these problems and we won't until we here that these problems are solved. This was our only holiday for the year and it was a great disappointment - no DISNEY MAGIC at all. I'll just have to save money and go to the 'real' Disney in Florida where we can get some magic and some of what Walt Disney himself wanted. We have other family members visiting soon, we have warned them of these problems. I hope that something is done so that they don't have to experience what we did.
Well all I can personally say is this is nothing new and really does not seem very notable. So you found some people unruly, really it's not Disney's problems just the individuals. As for characters there are plenty of places to go and see them in a queueing system, dlrp chose not to use this very boring idea and there are always plenty of places to see characters wondering the parks :roll: . This just sounds like a typical moan, and also guest flow do try their hardest it's probably not the easiest job, especially with the amount of languages.
So you are saying that adults pushing a child and baby about is to be expected?!! You are soooo wrong. I wouldn't dream of pushing a child over to please myself over some character. And yes it is Disney's fault, if they are expecting large crowds due to a new ride being open they should implement a system where children aren't being crushed, after all these are FAMILY parks and not just for adults. And allowing unruley teenages break down doors and do nothing about it - are you also saying that this isn't Disney's fault. I know for a fact if this had of happened in an American Park the teenages would have been collected and removed from the park, not only that, it wouldn't happen in an American Park, people are generally better behaved.
DISNEY'S lack of crowd control did cause my daughter to cry, there is NO excuse for that kind of behaviour. And you are wrong on characters being ALL over the park - on this day which was Sunday 10th June they weren't, so please get your facts right about this particular day before you throw rolling eyes at me.
Sadly Kelly, what you are reporting is pretty normal. This is why although DLP is a beautifully designed resort, the cast and guest behaviour is terrible. I thought when we had little ones we would go to DLP more and save WDW until they were older. Sadly, we gave in last year and flew our 18 mth old and 4 yr old to WDW.
For real magic though, skip Paris and Florida and go to the original in California!
Honestly though, there are two choices. Learn from it and try to work alternative ways of visiting the park to enjoy what is excellent there, or go to the States, Hong Kong and Tokyo.
We try to mix them all up around the globe where possible. I am excited by my upcoming trip next week, but a part of me is also dreading it.
It's like the time the kids in our boat on It's a Small World were smoking, on the ride! I told them not to in many languages, and yet they laughed and ignored me. When I told the cast members, they just shrugged.
we are in no way condoning what happens in the parks sometimes but i'm sure you can acknowledge it can be difficult to stop every incident, i've had to be pushed to the back for kids before after queueing to meet characters, so it works both ways...
x x x
this sounds very serious :( but as said it does happen alot when it gets busy and you picked the launch day of 2 new attractions
Any theme park will go manic at the opening of new attractions. I think it was just the time you visited :lol:
Davewasbaloo: two posts on a row?
Whether or not the complaints are justified, it's good that you've contacted DLRP. They can only learn from guest feedback, so it's always a good thing when we give em complaints or compliments. Complaints, they can fix it; compliments, they can give us more of the same quality!
Quote from: "raptor1982"Davewasbaloo: two posts on a row?
I hit submit and then thought of something else.
:? I kinda agree with Pat on this one. The majority of the things you mentioned in that e-mail are really to do with other guests rather than DLRP itself. And someone breaking in sounds like a once in a blue moon occurance to me, it's not like it happens all the time. I made a thread about the unpleasant experiences people have had at DLRP (I think it's towards the bottom of this Forum), and almost all of them are to do with other guests.
In regards to characters, there's plenty of places to meet them that are more controlled enviroments. And some areas, like the one at the side of It's a Small World, aren't as well know. :D I got to meet about 10 characters there and there was only about 30 other people.
:o You can't blame DLRP/Cast Members for the actions of some ignorant guests. You should take it upon yourself to put such guests in their place, rather than expecting DLRP to do something about it. :) The Magic is there, the trick is to not let people ruin it for you.
Ive experianced something similar where my sister wanted her photo taken with one of the characters and parents were pushing and shoving infront of little children so we eventually gave up. Even if there was some rope to mark out a small queue line or a cast member just over looking there might not be so much pushing and shoving.
That is a dreadful experience, and I do feel so sorry for you that you had to experience it on your first visit. But again, a lot of it is the guests themselves, and Disney can't help that.
But with the issue about the photographs, I was physically pushed out the way by pushy mothers with their children, who felt they should go first, as they had children. I'm 17, and I had waited a long time to see Alice as she is one of my favourite characters, but these mothers were glaring daggers at me if I motioned forward for Alice to sign my autograph book. This felt kind of upsetting, as I though I had just as much right as they did! Of course I let little ones go ahead, but I still made sure I had my picture and autograph done. It took about 10 seconds in all, and Alice was more than happy to do it!
you have to get used to things like that at disney, on my 1st visit it was 5 days long but come the 3rd day i wasnt having anymore pushing and shoving of my son so out came my shoulders and i stuck up for us and made sure he wasnt pushed around again :roll:
if they did set up some kinda crowd control then things wouldnt be so bad, but that means they may have to hire more staff and who has to pay there wages :?:
Quote from: "davewasbaloo"Quote from: "raptor1982"Davewasbaloo: two posts on a row?
I hit submit and then thought of something else.
Please use the edit button next time then.
I was just shocked at the awlful behaviour. I am not a sheltered person and I have travelled to most countries, both as a child and as an adult. I have encountered many nationalities on my travels. But I was so suprised by the behaviour, I have never known anything like it.
Yes Disney can't control peoples agressive behaviour but they should have some sort of control over the meetings with characters. Someone on here said that the controlled method in the American parks was boring. How can this be? All it means is that everyone gets a chance of a nice meeting and nice photo without other rude people barging in. Apart from Cafe Mickey we haven't got one nice photo of my daughter with a character in the park.
I really don't think DD is all that worried about it. But it has left me with a bitter aftertaste of DLP. I never would of expected this from a Disney Experience.
Quote from: "Baloo"Whether or not the complaints are justified, it's good that you've contacted DLRP. They can only learn from guest feedback, so it's always a good thing when we give em complaints or compliments. Complaints, they can fix it; compliments, they can give us more of the same quality!
I agree Kelly, you're right to have contected DLRP, like Baloo said, they'll hopefully take on board whart you've said. I've been four times to DLRP and just accepted that there is shoving and queue jumping going on and unfortunately built up a few tactics to stop people doing it to me n my family. Shame really :(
I'm sad that your holiday has left you with such a bad feeling.
I can totally relate with what Atlantica said. :o A lot of people with children believe that they have more of a right to a character photo than other adults/teenagers do. So really, it works both ways. I'm not a pushy person myself. I'll wait my turn, but that doesn't mean I'll let people push me around either. :lol:
I just think it's a tad harsh for you to base your opinion on DLRP as a whole on this dreadful little bunch of situations. I hope you go back someday to give it another chance! :) Maybe more controlled character meetings would be a good idea, but even then, it's not like people don't push and shove in ques.
I will probably get over it in time. It's just so fresh in my mind. We did manage to take a good bunch of photos (not character ones), and I bought a special picture frame there to mount them in. But it's so fresh and sore in my memory I can't bare to to do it yet. I will get over it. And you are right in some points about it not being all of Disney's fault, that is true. But seeing most of the problems happend on Saturday and Sunday it's really recent.
Also when you've waited so long to go and it's your only holiday of the year and my daughters special birthday celebration ,I feel I have a right to be disappointed by what happened.
Sorry if it affends anyone, but it happened and it has put a real damper on any possible future visits, that's if we ever go back.
Quote from: "KellyR"I will probably get over it in time. It's just so fresh in my mind. We did manage to take a good bunch of photos (not character ones), and I bought a special picture frame there to mount them in. But it's so fresh and sore in my memory I can't bare to to do it yet. I will get over it. And you are right in some points about it not being all of Disney's fault, that is true. But seeing most of the problems happend on Saturday and Sunday it's really recent.
Also when you've waited so long to go and it's your only holiday of the year and my daughters special birthday celebration ,I feel I have a right to be disappointed by what happened.
Sorry if it affends anyone, but it happened and it has put a real damper on any possible future visits, that's if we ever go back.
I think that no one here on the forum will feel affended by your feelings and i even think the most will relate to your problems.
The thing is that those things just happen and not only around Disney. It's just a change in the total human lifestyle and way of living. It's a pity, but all around the world you see such disrespectfull things happen.... :(
Well I can relate to what everybody says
On our first trip our little girl burst into tears because she kept getting pushed out of the way by adults when trying to see Jessie... that was the first and only time we've tried to meet a character. When we told her to push in she burst in to tears and sobbed "No.. pushing is rude!".. aw.. bless...
We've come to a good compromise now though. We tell our kids that rather than queue up to see characters, they can have either a character breakfast or lunch at cafe mickey - where the characters come to you whilst you get fed. You've got to eat, so it seems a good deal to us.
Also, we have found by not joining in the mad scramble, it's amazing the number of times a character will just walk up to you and engage in a bit of Magic... especially if you have a little sit down on the benches opposite the toilets located between Small World and the Annual Passport centre (bascially the quiet bit of the park).... and there's nothing more magical than a surprise visit from a character.... We've visited DLRP three times now (c. 13 days in total) and have had at least two such "surprises" each visit. I guess the cast members inside the costumes hate the pushing and shoving as much as we do.
So, there are other ways to preserve the magic
Sorry, this reply is a bit late, but I only just joined the forum. I have just come back to DLRP and everything said about the behaviour of some of the guests is completely true. Unfortunately, it is not necessarily part of French Culture to queue, and I do believe that there is a little bit of 'this is our park!' when foreigners join in. However, I don't believe that you can avoid this entirely even with crowd control. My 2 girls queued for 20 mins to meet Minnie & just as they got to her, instead of a hug, they got shoved out of the way because the people before them decided to come back for a few more photos. This spoilt the moment, but thankfully not for too long. I think this one of those situations that you can put down to the joys of visiting a foreign country. There are many wonderful things about France, a little pushing & shoving, sadly, is one of the (few)negatives. You just got to go with the flow,- I didn't think at first my timid 6 year old was going to get anyway near a character but by the end of the trip she got several autographs & a few pics. When in Rome.......as they say!
I have just complained to dlp.guestcommunication. twice in fact since returning home 2 weeks ago but they have not replied. I have been there 4 ties since it opened and it had always been magical until now. Lack of staff and characters, dirty blocked toilets in park and no one to fix it. cafes on main st with overflowing bins and rubbish on tables, cold room with broken heater, the list goes on. So good luck to anyone complaining, I reall dont think they care
i think this could of been prevented by yourself to be honest i just got back from a 6 day trip over Christmas myself. driving from the uk to dlp with my wife and kids.
i went expecting rudeness, its europe its everywhere over there especially france, its not america so dont expect it to be, people are completly different.
to give you some examples:
we stood in que for crushes coaster for 1 hour and 10 minutes within that time i approached a man (well in his 20's) behind me took a cigerette out of his mouth and stamped on it on the floor, (no one smokes next to my kids)
whilst waiting for a photo with a jessie charecter a woman and her brood of people must of been about 7 or 8 of them pushed in front of my kids, once again i approaced them it doesnt matter that they couldnt speak the same language as me because angry is angry in whatever language you speak. i moved them back and my kids got in where they should of done waiting patiently.
now i accept not everyone has as much confidence as myself. but you need to expect these things in such places, as for your kids being crushed in studio 1 why not just push back, raise your voice and your concerns at the people behind you, or if you really dont like crowds put up with the waiting times in ques, dont arrive before the park actually opens....
i think it seems like your just having a moan because you didnt have the confidence to stand up when you should of done and made a point to people.
as the old fashioned statement goes...
grow some balls...
Last year we stayed at the NBC hotel, we had a beautiful room with a balcony and a view over Lake Disney.
But in the hotel corridor a horrible child, I assume it was a child, it could have been an adult which is really frightening, had taken a pen and drawn a long stripe down the corridor wall all the way to the lift in ink . It was sad to see and I felt sorry for Disney having to put up with such terrible behaviour from guest in their hotels, they treat things with such little respect.
Quote from: "tom_mitchell"we stood in que for crushes coaster for 1 hour and 10 minutes within that time i approached a man (well in his 20's) behind me took a cigerette out of his mouth and stamped on it on the floor, (no one smokes next to my kids)
Can you please come to Disney with me and my friend next time please? :D
We had a guy in front of us smoking in the queue for Crush. Tbf to the cast member nearby he'd already told several to put out their cigarettes but this guys was leaning over the metal barriers hiding so he could smoke. It's a bit tragic that he was that desperate!
One thing I have always found that works for the parade/character meets is ganging up with any other British families you can find. Last time we watched Fanti, we could hear a British family behind us and offered to let their children stand in front of us (I mean, they were hardly going to block our view!). They were very grateful and quite happy to stay behind us themselves - my friend and I are only short! The best part was when a French family tried to shove in, the men from the group behind us were having none of it. The rude French were no match for a few burly angry Geordis :D
Similarly, we've helped British families get their kids to meet characters before and then they've blocked other people from shoving in when it's our turn.
Quote from: "claire2281"Quote from: "tom_mitchell"we stood in que for crushes coaster for 1 hour and 10 minutes within that time i approached a man (well in his 20's) behind me took a cigerette out of his mouth and stamped on it on the floor, (no one smokes next to my kids)
Can you please come to Disney with me and my friend next time please? :D
quote]
haha i would love to but i dont think my wife would approve me running off to disney with a strange women/lady/girl (sorry dont know how old you are lol)
also i think my kids would be a bit jelous! lol
I contacted Disney by e-mail last November to complain and still haven't received an answer. Is this normal and how long should I wait? I cannot recall getting a mail that they have received the complaints and are processing it?