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[cap'njack]

Hi,

Does anyone have an email or postal address where I can make such a complaint?

Finally after 16 years and 17 trips to DLRP I have the need to complain about a CM. I'm gutted that it happened but I guess one complaint in 17 trips is a brilliant record.

I'd like an answer to this complaint as I was severly mis-informed by a CM (I asked her four times if she was sure and ever time she said that she was right and I was wrong) and it ended up costing me a lot of money.

[Adam]

You can use the contact form (https://my-disneyland.disneylandparis.c ... ndex.xhtml) or email via dlp.communication.visiteurs@disney.com. However, these may take longer to reply, if they do reply, and may not be taken as seriously as a letter would.

Therefore, I would recommend sending a letter.
Disneyland Resort Paris
Communication Visteurs
BP 100
77777 Marne-la-Vallée Cedex 4
France

If you need more specific contact details, such as specific hotel/department, visit http://www.dlrpmagic.com/guides/practic ... lcontacts/.

Hope that helps.

[Willow]

We sent a complaint to the dlp.guest.communication e-mail address and got a phone call of some manager a few days later.

I would send your complaint via letter though, we only chose e-mail as the situation needed to be solved quick-ish.

[cap'njack]

Thank you very much.

[The Butlin Boy]

I'm sorry that this happened to you, and that you feel the need to complain about it. It must have been really bad. But on the bright side, 1 complaint in 17 trips isn't so bad, just 17 more to go until the next one :wink:  

[TR_Wolf]

What happened?